USING THE DISPENSER - 29
ORIGINAL INSTRUCTIONS
Troubleshooting
6.6
Problem
Cause
Solution
The machine does not turn on.
Power supply is missing.
Check the connections at the back of the ma-
chine (chapter 5.3).
Main switch in OFF position (O).
Set the main switch to the ON position (I)
(chapter 5.3).
Emergency button is pressed.
Release the emergency button (chapter 5.7).
One or more fuses may be blown
up.
Replace any blown fuse inside the fuse com-
partment (chapter 5.2).
The power supply unit is in
overcurrent.
Wait a few minutes and try to restart the
machine. If the problem persists, contact the
authorized technical service.
Electrical connections are defective.
Contact the authorized technical service.
The management software
shows an error in the communi-
cation protocol.
Machine is OFF.
Turn the machine on (chapter 5.3) and restart
the management software.
Machine disconnected from the
computer.
Check the connections at the back of the ma-
chine (chapter 5.3).
Computer serial port or USB port
wrongly configured or defective.
Use the configuration and calibration software
to make sure you have correctly configured the
port used to communicate with the machine.
Repair the computer serial port or USB port.
Serial cable damaged.
Replace the communication cable using manu-
facturer’s original spare parts.
Connection defective.
Contact the authorized technical service.
The ON lamp blinks slowly
and the machine refuses the
commands.
The machine is in the off-line 1
condition.
Bring the machine to the on-line condition by
pushing the off-line button or by sending a
Reset command.
The ON lamp blinks fast and the
machine refuses the commands.
The Autocap is open and the ma-
chine is in the off-line 2 condition.
Close the Autocap and bring the machine to the
on-line condition by using the off-line button or
by sending a Reset command (chapter 5.6).
