Errors and malfunctions
Cornelius Deutschland GmbH
Document no. TD0004100
Version 01/07/2019, Index 1
Installation and service manual Tower
Nueva Style
28
9.1
Troubleshooting table
Fault
Probable cause
Remedy
Unable to dispense
No mains/power supply connected
Connect the mains/power supply; see chapter
5.3
Tower is not switched on
Turn the key switch to position “I”; (see chapter
8.1)
Fault or error on the dispensing valve
See dispensing valve documentation
Beverage is too warm
Fault or error on the undercounter cooler
See undercounter cooler documentation
Beverage foams for all
products
Soda water is too warm
See undercounter cooler documentation
CO
2
feed pressure for the soda circuit is too high
on the relevant pressure-reducing valve
Adjust the CO
2
feed pressure to the required
value (see documentation on the CO
2
system)
Syrup has been stored too long and has had CO
2
added (stainless steel tanks only)
Connect a new syrup container (see under-
counter cooler documentation)
Contaminated tubes
Clean the tubes (see chapter 6.2)
Only soda is being dis-
pensed
Syrup container is empty
Connect a new syrup container (see under-
counter cooler documentation)
Connections on the syrup container are not prop-
erly connected
Connect the connections on the syrup container
properly (see documentation on the syrup con-
tainer)
CO
2
feed pressure for the syrup tube is set incor-
rectly on the relevant pressure-reducing valve
Adjust the CO
2
feed pressure to the required
value (see documentation on the CO
2
system)
Syrup tube is contaminated
Clean the tubes (see chapter 6.2)
Fault or error on the undercounter cooler
See undercounter cooler documentation
Fault or error on the dispensing valve
See dispensing valve documentation
Only syrup is being dis-
pensed
Shut-off valve or pressure-reducing valve for the
fresh water supply is closed
Open the shut-off valve and pressure-reducing
valve for the fresh water supply (see documen-
tation on the drinking water system)
Fault or error on the undercounter cooler
See undercounter cooler documentation
Soda/syrup ratio is incorrect Fault or error on the dispensing valve
See dispensing valve documentation
CO
2
feed pressure for the syrup tube is set incor-
rectly on the relevant pressure-reducing valve
Adjust the CO
2
feed pressure to the required
value (see documentation on the CO
2
system)
Insufficient amount of CO2
in the beverage
CO
2
pressure for soda is set incorrectly on the
relevant pressure-reducing valve
Correctly adjust the CO
2
pressure for soda on
the relevant pressure-reducing valve (see docu-
mentation on the CO
2
system)
Fault or error on the undercounter cooler
See undercounter cooler documentation
CO
2
supply too low
Change the CO
2
bottle