Issue:
The hotspot is overheating
●
Solution 1:
If the hotspot has been left plugged in for hours, unplug the device
and allow it to cool.
●
Solution 2:
If the hotspot has been left inside a hot car, or in direct sunlight, for
hours at a time, the hotspot might overheat from time to time. To prolong the
hotspot’s life, we recommend that the hotspot is used and stored at room
temperature.
●
Solution 3:
Remove the battery and allow both the hotspot and battery to cool.
Reinstall the battery once both have cooled down enough.
Tech Support
human-I-T
Hours:
Monday - Friday, 9am - 4pm PST
Text Message:
562-372-6925 (The quickest way to get a hold of us!)
Phone Call:
888-268-3921 (Press 1 at the first menu, then press 5 at the next menu)
Email:
human-I-T is responsible for all billing and Mobile Citizen is responsible for tech
support. Mobile Citizen can be reached by calling
303-532-1084
, then pressing 2 to go
directly to tech support. Once in tech support, one of two things can happen. Either
the phone will ring for a bit, then you will be connected with a live representative, or it
will ring and you will be prompted to leave a voicemail. Please leave them a message.
Mobile Citizen will not return your call unless you leave a message. If you call early,
they will often return your call within the same day. Otherwise, it can take up to 1
business day for them to return your call. Once you get a live representative on the
line, please have your hotspot handy because they will be locate your account
information based on the numbers found on your hotspot. Please let
human-I-T
know if
you run into any issues reaching them. If you do not contact us, we will assume that
Mobile Citizen resolved the issue.
Mobile Citizen
Hours:
Monday - Friday, 7am - 4pm MST
Phone Call:
877-216-9603 (During normal hours)
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