16
Q:
The rollerbar moves the mouse cursor, but it will not produce a click event.
A: Check the orange circular tension knob on the underside of the RollerMouse
Pro to make sure it is fully inserted. The tension knob can sometimes partially dislodge
and needs to be pushed back in. Also, make sure the switch is in the down position
(Standard mode) if the RollerMouse Pro software is not being used.
Q:
At times, I can’t move the rollerbar even though the cursor is not at the edge of
the screen then all of a sudden, the cursor shoots off toward the edge of the screen.
A: The sudden cursor movement is caused by the triggering of the end detection
sensor. These sensors are buttons that are located inside the RollerMouse Pro on either
side of the device. When the rollerbar reaches the edge of the RollerMouse Pro and can
no longer move, the end detection sensor triggers and continues moving the cursor in the
desired direction.
Keep in mind the position of the rollerbar has no correlation to the position of the
cursor on the screen. The rollerbar is only used for translating movement to the mouse
cursor. While the rollerbar may be centered on the RollerMouse Pro, this does not mean
the mouse cursor will be centered on the screen. In this way, the rollerbar is similar to a
conventional mouse in that the position of a conventional mouse on a mouse pad has no
correlation to where the mouse cursor is on the screen, only that when the conventional
mouse moves, the mouse cursor moves as well.
Technical Support
Before contact us, please check the support pages on our website. If the problem
persists:
Send an e-mail to
Call Contour Design between the hours of 9 am and 6 pm EST, Monday through
Friday: 1-800-462-6678, Voicemail option 2
International callers, please use 603-893-4556, Voicemail option 2
Appendix A – RollerMouse Pro compatibility
USB
PS2
Software
Windows XP
X
X
X
Windows 2003
X
X
X
Windows 2000
X
X
X
Windows Me
X
X
-
Windows NT 4.0
-
X
-
Windows 98
X
X
-
Windows 95
-
X
-
Note: Although the RollerMousePRO is compatible with Mac OS/X and OS 8.6 or
later, this driver software is not.