Customer Service
en
35
13 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class G. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
13.1 Product number (E-Nr.) and
production number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
You will see the rating plate with these numbers if you
open the appliance door.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
14 How it works
Here, you can find the ideal settings for various dishes
as well as the best accessories and cookware. We
have tailored these recommendations to your appli-
ance.
14.1 What is the best way to proceed?
In this section, you will find out the best way to proceed
step-by-step in order to be able to make optimum use
of the recommended settings. You will get information
on many meals, with details and tips on how to best
use and set your appliance.
WARNING ‒ Risk of burns!
Heated food gives off heat. The cookware may become
hot.
▶
Always use oven gloves to remove cookware or ac-
cessories from the cooking compartment.
Note:
The times given in the tables are guidelines and
depend on the quality, temperature and consistency of
the food.
1.
Before using the appliance, remove all unnecessary
cookware from the cooking compartment.
2.
Select a type of food from the recommended set-
tings.
3.
Add the food to a suitable tableware.
→
"Microwave-safe cookware and accessories",
4.
Always place the cookware on the turntable.
5.
Set the appliance according to the recommended
settings.
Time ranges are often specified in the recommen-
ded settings. Set the shorter cooking time first. If ne-
cessary, increase the cooking time. If two mi-
crowave power settings and times are specified in
the tables, set the first microwave power setting and
cooking time first and, after the signal, set the
second.
Tip:
If you want to cook quantities that deviate from
those specified in the tables, set approximately double
the time for double the amount.
14.2 Tips for defrosting and heating
Follow these tips for good results when defrosting and
heating.
Issue
Tip
The food should be de-
frosted, hot or cooked
once the time has
elapsed.
Set a longer cooking
time. Larger quantities
and food which is piled
high require longer times.
Once the time has
elapsed, the food should
not be overheated at the
edge and cooked in the
middle.
¡
Stir the food occasio-
nally.
¡
Set a lower microwave
power setting and a
longer cooking time.
After defrosting, poultry or
meat should not be de-
frosted on the outside
only but still frozen in the
middle.
¡
Set a lower microwave
power setting.
¡
If you are defrosting a
large quantity, turn it
several times.
The food should not be
too dry.
¡
Set a lower microwave
power setting.
¡
Set a shorter cooking
time.
¡
Cover the food.
¡
Add more liquid.
14.3 Defrosting
With your appliance you can defrost frozen food.
Defrosting food
1.
Place the frozen food in an open container on the
turntable.
Delicate parts, such as the legs and wings of
chicken or fatty outer layers of roasts, can be
covered with small pieces of aluminium foil. The foil
must not touch the sides of the cooking compart-
ment.
2.
Start the operation.
You can remove the foil halfway through the defrost-
ing time.
