12
49-4000062 Rev 0
Problem
Possible Cause
What To Do
Dishes and flatware
not clean
Low inlet water temperature
Raise the water heater temperature to 120°F.
Use
HOT START
or
HEAVY WASH
.
Poor performing detergent
Use a highly rated detergent such as
Finish
®
Quantum
®
Automatic Dishwashing Detergent
.
Old or damp powdered
detergent
See
USING THE DISHWASHER
section, refer to
Detergent Dispenser
for detergent recommendations.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Normal water pressure to the dishwasher should be 20-120 psi.
Air gap or disposer clogged
Clean the air gap or flush the disposer.
Improper rack loading
Make sure large dishware does not block the detergent
dispenser or the wash arm. See the
Loading
section.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Spots and filming
on glasses and
flatware
Extremely hard water
Use rinse agents such as
Finish
®
Jet-Dry
®
Rinse Aid
to
prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature
Make sure water temperature is at least 120°F (49°C).
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the
Loading
section.
Old or damp powder
detergent
Make sure detergent is fresh.
Use a highly rated
detergent such as
Finish
®
Quantum
®
Automatic
Dishwashing Detergent
.
Rinse agent dispenser empty
Refill with rinse agent such as
Finish
®
Jet-Dry
®
Rinse Aid
.
Too little or low performing
detergent
Make sure you use the proper amount of highly rated
detergent.
Cloudiness on
glassware
Combination of soft water
and too much detergent
This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get it clean.
Low performing phosphate-
free detergent
See
A white film on glassware, dishware and the
interior
in this
TROUBLESHOOTING
section.
Water temperature entering
dishwasher exceeds 150°F
This could be etching. Lower the water heater
temperature.
A white film on
glassware, dishware
and the interior
This problem is likely
caused by a low quality
phosphate-free dishwasher
detergent
To remove the white film, run your dishes through a
dishwasher cycle with citric acid. Use a WD35X151
citric acid kit found online. Otherwise, use
Finish
®
Dishwasher Cleaner
found at your local grocery store.
Pour the citric acid in the detergent cup and close the
cover. Place the filmed but otherwise clean glassware and
dishware in the dishwasher. Leave silverware and other
metal items out of the dishwasher. Turn the dishwasher on
and let it run through a complete cycle without detergent.
The glassware, dishware, and dishwasher should come out
film free. Alternatively, a vinegar rinse may be used. Pour 1
cup of vinegar into dishwasher just after the detergent cup
opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of a rinse agent such as
Finish
®
Jet-Dry
®
Rinse Aid
may help minimize a repeat build up of film.
Also, the use of a highly rated detergent such as
Finish
®
Quantum
®
Automatic Dishwashing Detergent
will help
prevent film build-up.
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
