
Chapter 1: Introduction
1-15
Intellicon-NT960/PCI User's Manual, ver. 0.02
RMA Overview
Connect Tech products requiring warranty or non warranty repairs
need an RMA number. To obtain a Return Merchandise
Authorization (RMA) Number please contact us in the following
manner:
Go to the
RMA Request Form
found in the
Support Center
on our
website:
www.connecttech.com
Telephone, fax, email or mail us at:
Connect Tech Inc.
Technical Support
42 Arrow Road
Guelph, Ontario
Canada N1K 1S6
Phone: 519-836-1291
800-426-8979
Facsimile: 519-836-4878
Email: [email protected]
Include with the product, proof of purchase (including date of
purchase), a description of the problem and the RMA number.
Clearly display the RMA number on the external packaging.
Please refer to the Limited Warranty for further restrictions or
requirements.
The NT960/PCI Host Adapter is very sensitive to static electricity.
Make sure that before you remove the card from your computer,
you wear an anti-static wristband. When you remove the board
from your computer, handle it only by the edges and place it on
the anti-static bag or an anti-static mat.
Note:
1. Please pack the item for repair securely and ship it
prepaid
and insured
.
Connect Tech is not liable for damage or loss
to the product due to shipping
.
2. Connect Tech will not accept items for repair without an
RMA number.
3. Connect Tech will not accept items for repair shipped freight
collect.
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