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Problem Resolution Checklist

51

Troubleshooting

Understanding the Port LEDs

The following table describes PORT LED activity after:

•

VS-Link is installed and configured.

•

Operating system configuration is completed for the VS3000.

Table 3. Port LED Descriptions

Port LEDs

Status

Description

 B1 or B2

Off

Normal standby state - no calls pending or 
established.

Flashing

B1 or B2 selected for a call, but not yet connected. 
A call has been initiated and the CO has assigned 
the B1 or B2 channel as the channel that the call 
will connect on. If the call connects normally, this 
state may not even be seen because the 
connection happens so fast.

On

Call connected on B1 or B2. 

D

Off

Line disconnected or failed. Bad Line; layer 1 not 
up. This can occur if the VS3000 is not connected 
to the CO, or if there are hardware or software 
problems preventing synchronization with the 
CO.

Flashing

Equipment failed or not configured properly. Bad 
SPID; layer 1 is activated, but Layer 2 is not up 
yet. Layer 2 is the LAPD layer that ensures a 
reliable data path to the CO. In Layer 2 there is 
polling going on between the CO and hardware 
all the time. This state could indicate 
configuration problems.

On

Normal activity. The VS3000 is ready for use; 
layer 1 and 2 are up. In this state, both B 
channels are available for use.

Содержание InterChange VS 3000 Series

Страница 1: ...InterChangeVS 3000 Series VS3000U and VS3000S Installation and Configuration Guide ...

Страница 2: ...ered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks and MultiProtocol Router IntranetWare and NetWare Connect are trademarks of Novell Inc Citrix and WinFrame are registered trademarks of Citrix Systems Inc Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Corporate Corporate Headquarters Internet URL...

Страница 3: ... the Workload 10 Returning Control to the Primary Server 11 Software or Document Updates 12 Comtrol Corporate Headquarters 12 Comtrol Europe 12 Installing VS Link Novell 13 Overview 13 Removing VS Link for Novell 14 Installing VS Link for Novell 16 Extracting the Files 16 Software Installation 16 Configuring MultiProtocol Router MPR 19 Configuring the Network Interfaces 25 Configuring the WAN Call...

Страница 4: ...TOEXEC NCF 45 Selecting ISDN Modem Type 45 Verifying Installation 46 Tracing and Troubleshooting 47 CAPITEST and CAPITRACE 47 PPPTRACE and CALLMGR 47 VS3KCFG 47 Replacing Units in Service Hot Swapping 48 Troubleshooting 49 Problem Resolution Checklist 49 Understanding the Ethernet LEDs 50 Understanding the Port LEDs 51 Obtaining Software and Document Updates 52 Placing a Support Call 52 Comtrol Co...

Страница 5: ...ting System Releases Supported 13 Table 2 Ethernet LED Descriptions 50 Table 3 Port LED Descriptions 51 Table 4 Support Call Information 52 Table 5 ISDN Cause Codes 55 Table 6 CAPI3000 Error Codes 63 Table 7 CAPI3000 Informational Codes 81 ...

Страница 6: ...6 List of Tables ...

Страница 7: ... transfers and graphics intensive Internet intranet applications Features Supports both ISDN Datalink Layer ITU T Q 921 and ITU T Q 931 D channel signaling Supports both North American VS3000U and international VS3000S users with the same product family and software Provides the performance and features of a standalone remote access server with reduced implementation and operating costs Automatic ...

Страница 8: ...iemens NI 1 and EuroISDN Operating System Requirements The InterChangeVS 3000 requires at least one network server running one of the following operating systems Windows NT 3 51 or 4 0 with Remote Access Service RAS or RRAS Note The Windows NT 4 0 operating system is required to support Multilink PPP Citrix WinFrame 1 7 or later Novell NetWare 3 12 4 11 or IntranetWare Note Contact Novell Inc for ...

Страница 9: ...are section Connect an RJ45 ISDN cable between the VS3000 and ISDN line phone jack or NT1 first time use the software installation section for your operating system To update VS Link or add additional VS3000 units remove the existing VS Link Re install VS Link using the software installation section for your operating system Connect the appropriate Ethernet cable between the VS3000 and the network...

Страница 10: ...igure the software on a given server you follow these steps 1 Select the specific VS3000 to be controlled by this server 2 Select whether this server is the primary or backup server for the selected VS3000 3 If a backup server select the amount of time the server waits Recover Time in Windows NT Polling Time in Novell before taking over from the primary server Each VS3000 must have one and only on...

Страница 11: ...er When the primary server comes back online after a service outage backup to primary switching is not automatic Instead you must go to the primary server and perform a manual procedure to reassert control over the VS3000 On Windows NT networks access the ISDN Monitor program and use the Reset option On Novell networks load the vs3kcfg nlm utility and use the Primary Force Load option Server Serve...

Страница 12: ...tware is stored in the VS3000 directory If a newer version has reached the beta testing stage it can be found in the BETA directory Beta software is made available on an as is basis and users of beta software assume all risks and liabilities relating thereto Note Downloadable driver software files are stored in either zipped filename zip or self extracting zip filename exe format You must extract ...

Страница 13: ...ll servers in the event that a host Novell server fails The following sections discuss Removing the VS Link software Installing the VS Link software Configuring VS Link for use in a Novell MultiProtocol Router MPR environment Configuring VS Link for use in a Novell NetWare Connect NWC environment Troubleshooting communications with external devices Replacing units in service Hot Swapping This incl...

Страница 14: ... If you have an earlier version of VS Link for Novell installed follow the instructions below to remove it before installing this version 1 At the command line prompt enter load install The Installation Options menu is displayed 2 Select Product options The Other Installation Actions menu is displayed 3 Select View Configure Remove installed products ...

Страница 15: ...tabase but no files will be removed 7 Press Enter to continue A message displays informing you that CAPI3000 was removed 8 Press Enter to continue The list of Currently Installed Products is displayed 9 If you are installing a new version of VS Link skip to Installing VS Link for Novell Software Installation subsection step 4 If you are not reinstalling VS Link press the Esc key until you exit fro...

Страница 16: ...ract files Skip to Software Installation below If you have downloaded VS Link for Novell from the Comtrol ftp site you must extract the files and create an installation diskette before you can install VS Link Follow these steps 1 Copy the download file 6622 zip to a blank formatted diskette 2 On a DOS or Windows client system use a utility such as PKUNZIP or WinZip to extract 6622 zip to the root ...

Страница 17: ...cify a directory path c Enter A NOVELL and press Enter OR If you are installing from an installation diskette that you created from a downloaded zip file follow these steps a Place the diskette in the A drive b Press Enter In either case the installation utility examines the specified drive and directory for the pscript dat installation file When the file is found the Comtrol InterChangeVS 3000 In...

Страница 18: ...Installing VS Link for Novell Installing VS Link Novell 6 Select Install on Local Server Only and press Enter The files are copied to the system When file copying is done a completion message is displayed ...

Страница 19: ...ing MultiProtocol Router MPR Use the following procedures to configure the VS3000 to run with MPR 3 1A or higher or IntranetWare These instructions assume that you have already Installed at least one ISDN line Installed the VS3000 hardware Installed the VS Link software Completed the checklist in the Working with the Phone Company section of this manual Note Some steps in the following procedure m...

Страница 20: ...ell The list of Configured Boards is displayed 3 Press the Insert key The list of installed drivers is displayed 4 Scroll down the list until WHSMCAPI is displayed or begin typing in WHSMCAPI and let the system find it Highlight WHSMCAPI if needed and press Enter ...

Страница 21: ...figuration window is displayed 6 Select CAPI Board Options and press Enter You are asked if INETCFG should automatically load the CAPI driver 7 Select Yes and press Enter The list of available CAPI drivers is displayed 8 Select CAPI3000 and press Enter The CAPI Board Configuration window is displayed MAXPORTS should be set to 8 9 Press Esc to return to the WHSMCAPI Board Configuration window ...

Страница 22: ...ort It has the form 00 C0 4E xx yyyy where xx is the regional code 01 North America 03 Europe and yyyy is an hexadecimal ID code Enter xx and yyyy in the space provided on this screen ISDN Network Type Press Enter to display the list of valid ISDN Network Types Highlight the network type as supplied by your service provider and press Enter Load Status Press Enter to display the list of valid serve...

Страница 23: ...nal Firmware Reserved for future use Service Profile ID 1 The SPID number for the first B channel on Port 1 This number is supplied by your service provider Directory Number 1 The Directory Number associated with this SPID The remaining Service Profile IDs and Directory Numbers follow in sequence for the B channels on the other VS ports Notes This optional field enables you to enter notes or comme...

Страница 24: ...his window is set to Y you must enter Y in the Exit option then press Esc to exit The Comtrol InterChangeVS 3000 Configuration Utility window is displayed 13 Press Esc to exit You are asked if you want to save the configuration 14 Select Yes and press Enter The WHSMCAPI Board Configuration window is displayed If you have selected any diagnostic options they become effective immediately For example...

Страница 25: ...dow is displayed Note that there is one line for each of the VS3000 B channels 2 For each channel follow these steps a Press Enter to select the channel You are prompted to select a medium b Select PPP and press Enter The PPP Network Interface Configuration window displays Note MultiLink MPR configurations appear differently since you can specify more than one network interface ISDN address for a ...

Страница 26: ...Enter You are returned to the Network Interfaces window The channel should now show a medium of PPP and a status of Enabled j Repeat this process for each channel on the VS3000 3 When you are done press Esc to exit to the Internetworking Configuration menu Configuring the WAN Call Directory The following procedure is an example of a typical setup Copy and adapt this procedure as needed for your in...

Страница 27: ...n Timeout Use the default values unless your application requires different values Outbound Authentication If required press Enter to display and select from the list of authentication options Password Enter the outbound authentication password expected by the remote peer Local System ID The local system server name is displayed Press Enter to accept it or enter a different name to use when using ...

Страница 28: ...Internetworking Configuration menu The list of supported protocols is displayed 2 Select CAPI VS3000 and press Enter The Miscellaneous Protocol LOAD Commands list is displayed 3 Press Insert The Protocol Command Configuration window is displayed 4 Enter CAPI3000 as the NLM Name No parameters are required 5 Press Esc You are asked if you want to save your changes Select Yes and press Enter The Misc...

Страница 29: ...r the protocol and command line parameters here When done press Esc to close the window The list of Protocol to Interface Group Bindings is displayed 7 Select IPX and press Enter The Binding IPX to a LAN Interface window is displayed 8 Examine the default parameters and change them if needed 9 Press Esc to return to the Protocol To Interface Group Bindings window 10 Press Esc to exit to the Intern...

Страница 30: ...ast one ISDN line Installed the VS3000 hardware Installed the VS Link software Completed the checklist in the Working with the Phone Company section of this manual Note Some of the steps in the following procedure may differ depending upon your version of NWC For help press the F1 key To begin follow these steps 1 At the command line prompt enter load nwccon The NetWare Connect Options menu is dis...

Страница 31: ...etWare Connect NWC 31 Installing VS Link Novell The System Setup Options menu is displayed 3 Select Select NetWare Connect Services The NetWare Connect Services window is displayed 4 Highlight PPPRNS and press Enter ...

Страница 32: ...nt to save the current settings to file 7 Select Yes and press Enter You are asked if you want to start the service now 8 To start the service immediately select Yes and press Enter If you select No the service will start the next time that the system is downed and restarted After you make a selection the PPPRNS status should be set to Yes 9 Press Esc twice to return to the Netware Connect Options...

Страница 33: ...onnect Configuration Options Follow these steps 1 From the Netware Connect Options menu select Configure Netware Connect The Configuration Options menu is displayed 2 Select Synchronous Interfaces You are asked if you want to transfer commands 3 Select Yes and press Enter ...

Страница 34: ...Connect NWC Installing VS Link Novell The configuration program INETCFG NLM is launched and the Internetworking Configuration menu is displayed 4 Select Boards The list of configured boards is displayed 5 Press the Insert key ...

Страница 35: ...ht WHSMCAPI if needed and press Enter You are prompted to enter a board name 7 Enter a unique name to identify the VS3000 unit and press Enter The WHSMCAPI Board Configuration window is displayed 8 Select CAPI Board Options and press Enter You are asked if INETCFG should automatically load the CAPI driver 9 Select Yes and press Enter The list of available CAPI drivers is displayed 10 Select CAPI30...

Страница 36: ...is not configured to support this VS3000 MAC Address The unique network address for the VS3000 unit You will find the network address MAC label on the back of the unit near the AUI port It has the form 00 C0 4E xx yyyy where xx is the regional code 01 North America 03 Europe and yyyy is an hexadecimal ID code Enter xx and yyyy in the space provided on this screen ISDN Network Type Press Enter to d...

Страница 37: ...eset reload and reconfigure the VS3000 You can assign more than one backup server to a given VS3000 and each backup server can use a different polling interval Optional Firmware Reserved for future use Service Profile ID 1 The SPID number for the first B channel on Port 1 This number is supplied by your service provider Directory Number 1 The Directory Number associated with this SPID The remainin...

Страница 38: ...ou can press Esc to exit If any option in this window is set to Y you must enter Y in the Exit option then press Esc to exit 15 Press Esc to exit when the Comtrol InterChangeVS 3000 Configuration Utility window is displayed You are asked if you want to save the configuration 16 Select Yes and press Enter The WHSMCAPI Board Configuration window is displayed If you have selected any diagnostic optio...

Страница 39: ...guration menu The Network Interfaces window is displayed Note There is one line for each of the VS3000 B channels 2 For each channel follow these steps a Press Enter to select the channel You are prompted to select a medium b Select PPP and press Enter The PPP Network Interface Configuration window displays c Enter the directory number in the ISDN Address field ...

Страница 40: ...user and port restrictions and set remote client passwords as needed For more information press F1 to see the online help Configuring NWCAP PAP and CHAP Follow these steps 1 Select Services from the Configuration Options menu The list of available NetWare Connect Services is displayed 2 Select PPRNS The PPPRNS Configuration Options menu is displayed 3 Select Configure Security The PPPRNS Security ...

Страница 41: ...fg The Internetworking Configuration menu is displayed 2 Select Protocols The Protocol Configuration menu is displayed 3 Select CAPI VS3000 The Miscellaneous Protocol LOAD Commands list is displayed 4 Press Insert The Protocol Command Configuration window is displayed 5 Enter CAPI3000 for NLM Name No parameters are required 6 Press Esc You are asked if you want to save your changes Select Yes and ...

Страница 42: ...inks to the server by Ethernet Follow these steps to bind the protocol to the Ethernet NIC board 1 Select Bindings from the Internetworking Configuration menu The list of Protocol To Interface Group Bindings is displayed 2 Press the Insert key The list of configured protocols is displayed 3 Select CAPI VS3000 and press Enter ...

Страница 43: ...nformation window is displayed 5 Enter the following information Status Enabled Protocol CAPI3000 Frame Type Press Enter to display and select from the list of available frame types Select Ethernet_II and press Enter 6 Press Esc to exit this window You are asked if you want to save your changes Select Yes and press Enter The Protocol To Interface Group Bindings window is displayed ...

Страница 44: ...s is displayed 3 For each configured port do the following a Select the next available PPP port on the VS3000 The Binding IPX to a WAN Interface window is displayed b Press Esc to close this window You are asked if you want to save IPX bind parameters c Select Yes and press Enter 4 When you are finished with all ports press Esc to return to the Protocol To Interface Group Bindings window 5 Press E...

Страница 45: ...hrough the file and verify that the following command appears at or near the end of the file nwcstart 5 If the command is in the file press Alt F10 to exit install If the command is not in the file add it then press F10 to save the file and exit to the Available NCF Files Options menu Press Esc to exit install Selecting ISDN Modem Type Follow these steps 1 At the command line prompt enter load nwc...

Страница 46: ...ring modems press Esc until you exit from nwccon 6 Down and restart the server Verifying Installation To verify the VS3000 installation and configuration follow these steps 1 At the command line prompt enter load nwccon 2 Select View NetWare Connect Status from the NetWare Connect Options menu 3 Select Display Port Status from the Status Options menu All configured ports should appear with a statu...

Страница 47: ...e switch vendor is correct The network type is correct These utilities are supplied by Novell For more information see the Novell documentation VS3KCFG The configuration utility vs3kcfg nlm discussed earlier in this chapter is normally accessed through inetcfg but can also be run standalone To do so enter this at the command line load vs3kcfg CAPINAME board name where board name is the unique name...

Страница 48: ... window is displayed 6 Select Driver Specific Configuration The Comtrol InterChangeVS 3000 Configuration Utility vs3kcfg nlm is launched and the window displayed 7 Verify that the Network Address MAC displayed is the address of the VS3000 you are taking out of service 8 Enter the Network Address of the replacement VS3000 and press Enter 9 Swap the ISDN cables from the old VS3000 to the replacement...

Страница 49: ...ing pages Check the VS Link software to make sure that the Network Address MAC in the software matches the Network Address on the VS3000 Verify that you have the correct model VS3000U or VS3000S for your locale The VS3000U is for North American use only The VS3000S is for international use but requires an NT1 terminating unit For more information see Installing the Hardware If you are operating in...

Страница 50: ...3000 Use the ISDN Cause Codes section of this manual to interpret the results Also note that other error messages may be displayed in the Console Log If you have more than one VS3000 follow the Replacing Units in Service procedure for your operating system to hot swap VS3000 units If this corrects the problem the VS3000 you have removed from service may be defective or need repair When all else fa...

Страница 51: ...nnects normally this state may not even be seen because the connection happens so fast On Call connected on B1 or B2 D Off Line disconnected or failed Bad Line layer 1 not up This can occur if the VS3000 is not connected to the CO or if there are hardware or software problems preventing synchronization with the CO Flashing Equipment failed or not configured properly Bad SPID layer 1 is activated b...

Страница 52: ... is made available on an as is basis and users of beta software assume all risks and liabilities relating thereto Note Downloadable driver software files are stored in either zipped filename zip or self extracting zip filename exe format You must extract the zipped files and create an installation diskette before installing a downloaded file For more information see the appropriate section for you...

Страница 53: ...SPID SPID 2 Secondary Directory Number Directory Number 2 Port 2 Primary SPID SPID 3 Primary Directory Number Directory Number 3 Secondary SPID SPID 4 Secondary Directory Number Directory Number 4 Port 3 Primary SPID SPID 5 Primary Directory Number Directory Number 5 Secondary SPID SPID 6 Secondary Directory Number Directory Number 6 Port 4 Primary SPID SPID 7 Primary Directory Number Directory Nu...

Страница 54: ... for North American installations only The Directory Number also known as the ISDN directory number or ISDN address is the 7 digit local phone number portion of the SPID After you have gathered this information contact Comtrol Comtrol Corporate Headquarters Internet URL www comtrol com email support comtrol com FTP site ftp comtrol com FAX 612 631 8117 Phone 612 631 7654 Comtrol Europe Internet UR...

Страница 55: ... No route to specified transit network national used The sending equipment has received a request to route the call through a transit network which it does not recognize either because the network does not exist or because the network exists but does not serve the sending equipment 3 No route to destination The called party cannot be reached because the network does not serve the destination 4 Sen...

Страница 56: ...rated by Q 931 procedures but may be generated by internal network timers 20 Subscriber absent A mobile station has logged off radio contact is not obtained with a mobile station or a personal telecommunications user is temporarily not addressable at any user network interface 21 Call rejected The equipment sending does not accept this call The equipment is neither busy nor incompatible This can b...

Страница 57: ...e due to equipment or section failure 40 Permanent frame mode connection operational The STATUS message indicates a permanently established frame mode connection is operational and capable of carrying user information 41 Temporary failure The network is not functioning for reasons of a short term nature You may attempt another call almost immediately 42 Switching equipment congestion The switching...

Страница 58: ...s are not allowed for this member 57 Bearer capability not authorized The user is not authorized to use the requested B channel 58 Bearer capability not presently available The user has requested an unavailable B channel 62 Inconsistency in outgoing information element Inconsistency in the designated outgoing access information and subscriber class 63 Service or option not available unspecified No...

Страница 59: ...tity that is already in use 85 No call suspended The network has received a call resume request containing a call identity element that does not indicate any suspended call within the domain of interfaces 86 Call having the requested call identity has been cleared The network has received a call resume request containing a call identity information element indicating a suspended call that has in t...

Страница 60: ...ll state or a STATUS message was received indicating an incompatible call state 99 Information element parameter non existent or not implemented The sending equipment received a message that includes information elements or parameters not recognized The information was discarded The information element is not required to be present in the message in order for the sending equipment to process the m...

Страница 61: ...n intermediate point in which case the parameters pass unchanged 110 Message with unrecognized parameter discarded The sending equipment discarded a received message that includes a parameter that is not recognized 111 Protocol error unspecified No other cause in the protocol error class applies 127 Interworking unspecified An interworking call usually a call to SW56 service has ended The switch i...

Страница 62: ...62 ISDN Cause Codes ...

Страница 63: ...00 E002 Error message buffer size dddd must be minimum and maximum The application specified a message buffer size less than the minimum 1024 or greater than the maximum 9216 or minimum the number of ISDN ports on a VS3000 minimum Message buffer size is the total of all available space the sponsoring application requires for all ports CAPI3000 E003 Error invalid signal type 0xtt must be either Cal...

Страница 64: ... large should be from the set 0 3 Error returned to CAPI registration failed CAPI3000 E007 Error application not found for ID nn Release by unrecognized application failed application identifier was not in use Error returned to CAPI registration failed CAPI3000 E008 Error stale Application ID nn Release by unrecognized application failed application identifier supplied by application didn t match ...

Страница 65: ...y installed Maximum number of VS3000 units have been attached to and configured for this server Check server configuration to determine why so many VS3000s are enabled CAPI3000 E013 Request for NetWare resource tags failed Fatal error The VS3000 driver cannot allocate resources unless NetWare allows which NetWare does by issuing resource tags CAPI3000 E014 Couldn t attach polling procedure The VS3...

Страница 66: ...river version CAPI3000 E021 Configuration file aaaaaaaa read error read nnnn of mmmm bytes The specified file read was terminated since it appeared that the file would overrun the configuration file buffer CAPI3000 E022 Configuration file aaaaaaaa in obsolete version nnnn should be mmmm The specified file is not current with the driver version Rerun VS3000 configuration utility making sure the con...

Страница 67: ...uld be present in that directory Fatal as driver won t default to standard driver If the standard driver is acceptable reconfigure the VS3000 to remove the optional firmware file name and restart the server CAPI3000 E029 Firmware pathname pppppppp not found Virtual Server aaaaaaaa not loaded Could not find the optional firmware file in the Comtrol unique directory therefore unable to load the VS30...

Страница 68: ... calls down That must be done by the owning application or by Novell Call Manager CAPI3000 E034 Virtual Server aaaaaaaa dd de registration failed Unable to deregister the driver from the application Server may need to be brought down and back up CAPI3000 E035 Error allocating CAPI Data Buffer pool nnnn bytes Insufficient space for inbound data buffer pool This pool is built on an application basis...

Страница 69: ...d an error code for NIC card dd while attempting to determine the stack ID before sending a VS3000 control message If hhhhhhhh 0FFFFF82 either the protocol Stack ID or the board number does not exist If hhhhhhhh 0FFFFF85 no Protocol ID is associated with the parameters passed No other statuses are defined CAPI3000 E102 Unable to transmit packet status 0xhhhhhhh NIC dd Send of VS3000 control messag...

Страница 70: ...request completed but no call was active on VS3000 aaaaaaaa port p channel Bn Request was rejected CAPI3000 E206 Received Bn data lost no call entry match for Virtual Server aaaaaaaa Port p An ASI B channel message was received but no call was active on VS3000 aaaaaaaa port p channel Bn Message was discarded CAPI3000 E207 Received Bn data lost from Virtual Server aaaaaaaa Port p application inacti...

Страница 71: ...Cause Virtual Server aaaaaaaa Port p Bn ccc ccc A command_type message related to VS3000 aaaaaaaa port p channel Bn occurred because of cause ccc ccc For more information see the ISDN Cause Codes appendix CAPI3000 E215 ASI Event Indication Virtual Server aaaaaaaa Port p Cannot find event type An ASI Event Indication was received from VS3000 aaaaaaaa port p but no event type could be located within...

Страница 72: ...hh CAPI3000 E221 ASI Connect Indication Virtual Server aaaaaaaa Port p No CAPI Listen received previously PEI 0xgggg AEI 0xhhhh An ASI Connect Indication was received from VS3000 aaaaaaaa port p but the call was rejected since no listen command had yet been issued for Program Entity ID gggg Application Entity ID hhhh CAPI3000 E225 Virtual Server aaaaaaaa in sss sss state unavailable for output An ...

Страница 73: ...jjjj with an NCCI of hhhhh was corrupted Message ignored CAPI3000 E305 CAPI Data B3 Request Virtual Server aaaaaaaa Port p Bn No buffer available NCCI 0xhhhhhhhh A CAPI Data B3 Request was received for VS3000 aaaaaaaa port p channel Bn but no there were no available buffer headers A queue full status was returned to CAPI CAPI3000 E306 CAPI cmd_type No call entry for PLCI 0xhhhhhhhh A CAPI cmd_type...

Страница 74: ...se was received confirming the application s receipt of a CAPI Data B3 Indicate with that indicate s Network Control Connection ID from VS3000 aaaaaaaa port p channel Bn but no saved CAPI Data B3 Indicate ECB with the handle kkkk could be found Message discarded CAPI3000 E316 No application with identifier dd message 0xhhhhhhhh discarded A CAPI bound message queued but no application associated wi...

Страница 75: ...B channel data request to VS3000 aaaaaaaa port p channel Bn on NIC dd was issued but rejected by LSL for status hh The request is rejected If hhhhhhhh 0FFFFF85 the board number dd was invalid No other statuses are defined CAPI3000 E400 CAPI Data B3 Request Virtual Server aaaaaaaa Port p Bn Send failure NCCI 0xhhhhhhhh A send B channel data request to VS3000 aaaaaaaa port p channel Bn on NIC dd Net...

Страница 76: ...led with status hh The event is discarded If status hh 0x0FFFFF82 the MLID corresponding to the requested board number or the protocol stack corresponding to the specified Stack ID does not exist If hh 0x0FFFFF83 the specified binding already exists If hh 0x0FFFFF85 the frame type specified by the logical board number does not have a PID registered for this protocol stack If hh 0x0FFFFF89 the LSL ...

Страница 77: ... for ETHERNET_II failed returned 0xhhhhhhhh The protocol selection process determined that the Ethernet frame type selected was not Ethernet II The request is discarded protocol initialization is aborted If the returned value is 0x0FFFFF82 the specified parameter is an illegal unknown name The protocol name string and media name string length must be equal to or less than 15 If the returned value ...

Страница 78: ...ole messages CAPI3000 E800 Invalid event ee passed to Virtual Server aaaaaaaa dd FSM while in state dd An invalid or corrupt event type ee was passed to the Finite State Machine for virtual server aaaaaaaa while in state dd The event was discarded Contact Comtrol support CAPI3000 E801 Reentrancy error on event ee for Virtual Server aaaaaaaa dd FSM while in state ss 0xhh event discarded An event ee...

Страница 79: ...ary load command to VS3000 aaaaaaaa another request to send another block of binary data failed after retrying CAPI3000 E808 Load of Virtual Server aaaaaaaa dd failed NACK retries exceeded An attempt to binary load VS3000 aaaaaaaa failed due to an excessive number of rejections from the VS3000 CAPI3000 E809 Unable to retry output binary load command to Virtual Server aaaaaaaa dd on NIC board dd Af...

Страница 80: ...dentified The message is discarded CAPI3000 E816 Virtual Server aaaaaaaa dd on NIC nn now active Not actually an error message VS3000 aaaaaaaa is now up and actively responding via NIC card nn CAPI3000 E817 Unable to output start command to Virtual Server aaaaaaaa dd on NIC board dd A start command to activate the downloaded binary in VS3000 aaaaaaaa was not output CAPI3000 E818 Unable to output r...

Страница 81: ...ver FSM initialization The vsinit request is discarded Table 7 CAPI3000 Informational Codes Code Message and Description CAPI3000 I000 Comtrol InterChangeVS 3000 ISDN Concentrator CAPI Driver usage LOAD CAPI3000 CAPINAME configurationname where configurationname is a configuration file name example LOAD CAPI3000 CAPINAME VS3000 Enter CAPI3000 at the command line prompt to generate the small help r...

Страница 82: ...Server aaaaaaaa dd State ssssssss Last event eeeeeeee The above console output is generated when the operator selects the VS3000 vs3kcfg configuration utility diagnostic option for Controller FSM dd is the concentrator index number CAPI3000 I200 ASI cmd_type Diagnostics Virtual Server aaaaaaaa Port p Bn 0xhh 0xhh 0xhh 0xhh The above console output is generated when the operator selects the VS3000 ...

Страница 83: ...tility diagnostic option for Event Logging a Display ASN1 1 element is received as part of an ASI D channel message and no active call entry exists for the channel port and VS3000 specified in the ASI message received Valid cmd_types More Info Indication Event Indication Connect Indication Error Indication Connect Indication Disconnect Confirmation Disconnect Indication CAPI3000 I203 ASI Channel P...

Страница 84: ...30 Teletex F 200 Videotex F 300 Telex F 60 Message Handling System X 400 OSI application X 200 Reserved for maintenance Reserved for management Videotelephony F nnn and AV 242 Reserved The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Event Logging and a High Layer Characteristics ASN1 1 element is processed in a ASI message from...

Страница 85: ... ASI Connect Indication Virtual Server aaaaaaaa Port p PEI 0xhhhh AEI 0xhhhh The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Event Logging and an Nb_CONNECT Indicate is received from VS3000 aaaaaaaa port p CAPI3000 I210 ASI Connect Indication Virtual Server aaaaaaaa Port p Distant Direct Number Caller ID cccccccccc The above co...

Страница 86: ... Disconnect Response Error Indicate Event Indicate Event Request More_info Indicate More_info Response UU_Data Indicate UU_Data Request AE_Status Confirm AE_Status Request Capability Confirm Capability Request Configure Request Configure Confirm Configure Indicate Configure Response NA_Info Confirm NA_Info Request Reset Confirm Reset Request Release Confirm Release Indicate Release Request Release...

Страница 87: ...d Active phase Not valid Idle phase Code not valid SPID request The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Event Logging and an Nb_Error Indication is received from VS3000 aaaaaaaa port p indicating that the specified command failed for the indicated reason CAPI3000 I213 ASI Disconnect Confirmation Virtual Server aaaaaaaa ...

Страница 88: ...en the configuration of the VS3000 SPIDs and DNs and the configuration of the application The VS3000 port will be tied up until a timeout cleans up the call CAPI3000 I301 Virtual Server aaaaaaaa Port p Bn Incoming call ignored by Application IDn Application returned an ignore call Normally this allows other devices on an S T bus to answer the call however this event may mean a discrepancy between ...

Страница 89: ...dddd Rcv dddddddddd B I O Xmt dddddddddd XmtComp dddddddddd XmtFrags dddddddddd Rcv dddddddddd Xmtted dddddddddd Curr XmtPend dd Max XmtPend dd Xmt Flooded dddd The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Buffer Activity The information is output every fifteen seconds Table 7 CAPI3000 Informational Codes Code Message and De...

Страница 90: ...eaders mm is the minimum number of buffer headers ee is the current number of ECB slots available ss is the minimum number of ECB slots available The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Pool Activity The information will be output every fifteen seconds The common buffer pool values are in the form total current and mini...

Страница 91: ... nnnn pppp Out dddd bbbb nnnn pppp D In dddd bbbb nnnn pppp Out dddd bbbb nnnn pppp Port 4 B1 In B sec dddd bbbb P sec nnnn pppp Out dddd bbbb nnnn pppp B2 In dddd bbbb nnnn pppp Out dddd bbbb nnnn pppp D In dddd bbbb nnnn pppp Out dddd bbbb nnnn pppp The above console output is generated when the operator selects the VS3000 configuration utility diagnostic option for Throughput The report is outp...

Страница 92: ...92 Error Codes and System Messages ...

Страница 93: ...cription of 7 channels bonding Novell 8 Citrix 8 Comtrol how to contact 54 configuring Novell MPR 19 Novell NWC 30 D D channel description of 7 diagnostics Novell 23 37 47 directory number 23 37 diskette volume label 16 DMS 100 8 E errors ISDN error codes 55 LEDs 50 51 Ethernet 50 binding CAPI3000 to the Ethernet board 42 frame type 43 LEDs 50 ETSI NET 3 8 EuroISDN 8 Europe how to contact Comtrol ...

Страница 94: ...e 4 1x 13 network address MAC 22 36 NI 1 8 NIC 42 Nortel 8 notices legal 4 trademark 4 Novell backup server 22 36 backup server polling 23 37 binding CAPI3000 to the Ethernet board 42 CAPI board options 21 configuring bindings 29 42 configuring interfaces 39 configuring internetworking protocols 28 configuring IP IPX 44 configuring MultiProtocol Router 19 29 configuring NetWare Connect 33 configur...

Страница 95: ...nk software 14 S Siemens 8 software how to get updates 12 installation overview 9 SPID 23 37 changing under Novell 23 T technical support contacting 4 12 52 downloading driver files 52 electronic user guide 52 obtaining software updates 52 troubleshooting 49 54 backup servers 49 checklist 49 downloaded driver files 12 Ethernet and ISDN cables 49 extracting installation files 16 extracting the inst...

Страница 96: ...support 12 U S A technical support 12 updates how to obtain 12 user guide electronic 12 V VS3000 product overview 7 vs3kcfg nlm 22 36 47 50 VS Link installation path Novell 17 Novell changing SPIDs 22 36 removing the software 14 W WHSMCAPI 35 WinFrame 8 ...

Страница 97: ......

Страница 98: ...Part Number 6620D March 3 1998 ...

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