Dear Customer:
Thank you for purchasing your equipment from Component Playgrounds. We are proud of our products and
we are confident that you will enjoy your equipment for many years.
NOTE! In order for bolt length guide included on the parts identification page to be correct, you may have to
remove the scaling when printing. To do this, click "print", then under "page scaling" select "none". Then
proceed to print.
Your product is being shipped to you on a common carrier truck line and will be brought directly to your
home. All shipments are delivered to curbside only. The receiver is responsible to unload the merchandise
from the truck and should make arrangements to have someone help unload upon delivery. Included below
are some guidelines that should be followed when receiving your shipment.
1. Confirm that the number of pieces being delivered matches with the number of pieces originally
shipped.
2. Your equipment may arrive on a pallet. If so, please verify with the packing list that all pieces
have arrived.
If there are any pieces missing, note this directly on to the delivery receipt before
you sign. Some pieces, such as club house supports, may be shipped separate from the pallet.
3.
Pay careful attention to the condition of the product when it arrives. If there are parts that
have been damaged, note these problems on the delivery receipt before you sign and accept
delivery of the product.
4.
Open packaging of slides, glider seats, etc. to inspect for concealed damage.
5.
If your shipment appears to have damage and/or missing pieces, a claim must be filed with
the freight company within two business days. Component Playgrounds will assist you with
this process.
Contact the Shipping Manager Toll Free @ 877-530-0222 for claims assistance.
6.
Ask your driver to sign or initial the freight slip acknowledging any damage or
discrepancies.
7.
Get a copy of the delivery receipt from your delivery driver before he leaves.
All shortages and damaged items are the sole responsibility of the carrier. You are responsible to notify
Component Playgrounds of any shortages or damage relating to your shipment within 2 business days of
receipt of your equipment. After this time, any claim for shortage or loss cannot be honored.
Component Playgrounds cannot be responsible for replacement of any parts missing or damaged that
have not been properly noted on the delivery receipt. Component playgrounds cannot be responsible
for damaged or missing pieces due to the fault of, or loss by the freight company.
We appreciate your business, and look forward to serving you in the future.
Sincerely,
The entire team at Component Playgrounds
