Troubleshooting
C-7
Compaq Confidential – Need to Know Required
Writer:
Cynthia Dresden
Project:
Compaq ProLiant DL580 Server Setup and Installation Guide
Comments:
Troubleshooting information by Susana
Weinstein Salazar
Part Number:
159213-003
File Name:
k-appc Troubleshooting.doc
Last Saved On:
4/5/01 2:37 PM
Table C-5
Server Does Not Have Video
See “Front Panel LEDs” in Appendix D.
Possible Reasons
Next Steps
1.
Video may not be connected properly.
2.
Memory is not present, not correctly
seated, or has failed.
3.
Processor is not present, has failed, or is
not seated correctly.
1.
Verify the video connections. Refer to “Video
Problems” in the
Compaq Servers
Troubleshooting Guide
.
2.
Is the memory status LED blinking (amber)? If the
memory status LED is blinking, there is a
problem with the memory.
Continue to Table C-5 for further troubleshooting
steps.
-Or-
If the memory status LED is not blinking, continue
to Step 3.
3.
Are there audible indicators, such as a series of
beeps? A series of beeps will be the audible
signal indicating the presence of a Power-On
Self-Test (POST) error message. Refer to “POST
Error Messages” in the
Compaq Servers
Troubleshooting Guide
for a complete description
of each beep sequence and the corresponding
error message.
Contact a Compaq authorized service provider.
IMPORTANT:
Use only the 100-MHz front-side bus Pentium III Xeon processors with
green heat sinks. Processor heat sinks are color-coded to aid in differentiation of the
correct Pentium III processor. If the wrong processor is installed, the server may not start
properly.