Troubleshooting
D-5
Compaq Confidential – Need to Know Required
Writer:
Jennifer Hayward
Project:
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Comments:
Part Number:
236843-002
File Name:
j-appd Troubleshooting.doc
Last Saved On:
9/5/01 9:18 AM
Diagnosis Steps
If your server does not power up, or powers up but does not complete the
Power-On Self-Test (POST), answer the questions in Table D-1 to determine
appropriate actions based on the symptoms observed. According to the
answers you give, you will be directed to the appropriate table in the section
that immediately follows. That table outlines possible reasons for the problem,
options available to assist in diagnosis, possible solutions, and references to
other sources of information.
Table D-1
Diagnosis Steps
Question
The Next Step
Question 1: Is the front panel
Power-On/Standby LED on?
(either solid green or flashing)
If no, go to Table D-2.
If yes, continue to Question 2.
Question 2: Can you see anything on
your monitor?
If no, go to Table D-3.
If yes, video is available for diagnosis.
Determine next action by observing POST
progress and error messages. Refer to the
Compaq Servers Troubleshooting Guide
for a
complete description of each POST error
message.
Note:
If your server attempts to load the operating system, go to “Problems After Initial
Startup” later in this appendix.
