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Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
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insurance costs to return the defective unit to HP. Failure to return the defective unit
may result in HP billing you for the replacement product.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include
a Customer Self Repair warranty service. If applicable, HP will determine in its sole
discretion that Customer Self Repair is the appropriate method of warranty service.
If so, HP will ship approved replacement parts directly to you to fulfill your HP
Hardware Product warranty service. This will save considerable repair time. After
you contact HP and the fault diagnosis identifies that the problem can be fixed
using one of these parts, a replaceable part can be sent directly to you. Once the
part arrives, replace the defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the HP Technical Support
Center and a technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the defective part back to
HP within a defined period of time, normally thirty (30) days. The defective part
must be returned with the associated documentation in the provided shipping
material. Failure to return the defective product may result in HP billing you for the
replacement. With a Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If Customer Self Repair
applies to you, please refer to your specific HP Hardware Product announcement.
You can also obtain information on this warranty service on the HP Web site at:
http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the
product documentation do not solve the problem, you can receive support by
doing the following:
Locate your nearest HP Support location via the World Wide Web at:
www.hp.com/support
Contact your authorized HP dealer or Authorized Service Provider and be sure to
have the following information available before you call HP:
Product serial number, model name, and model number
Detailed questions
Customer Support Phone Numbers
Canada .............................................. 1-(800)-652-6672 (1-800-OK Compaq) or
1-(905)-206-4357 (local to Mississauga)
US...................................................... 1-(800)-652-6672 (1-800-OK Compaq)
