Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 5 of 20 Printed: 10/12/04 03:56 PM
BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed
period commencing on the date of purchase. The date on your sales receipt is the
date of purchase unless HP or your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited
Warranty Period, you may be directed by HP to verify configurations, load most
recent firmware, install software patches, run HP diagnostics tests, or use HP
remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support
technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource
requirements. Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor support to repair your
hardware. HP provides on-site service during standard office hours. Standard
office hours are typically 08.00 to 17.00, Monday through Friday, but may vary
with local business practices. If your location is outside the customary service zone
(typically 50km), response times may be longer or there may be additional
charges. To locate the nearest HP authorized service provider refer to the HP Web
site at
http://www.hp.com/support
HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself based on instructions
and documentation provided by HP. You are also required to co-operate with HP
in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing software updates or patches,
removing third party options and/or substituting options. In order to receive onsite
