Problem
TIPS
Rice is too dry/hard after cooking
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Rice is too moist/soggy after
cooking
The bottom layer of rice is browned
/ caramelized
If your rice is dry or hard/chewy when
the rice cooker switches to Keep-Warm,
additional water and cooking time will
soften the rice. Depending on how dry
your riceis, add 1/2 to 1 cup of water and
stir through. Close the lid and press the
White Rice button. When rice cooker
switches to Keep-Warm, open the lid
and stir the rice to check the consisten-
cy. Repeat as necessary until rice is soft
and moist.
If your rice is still too moist or soggy-
when the rice cooker switches to
Keep-Warm, use the serving spatula to
stir the rice. This will redistribute the
bottom (moistest) part of the rice as
well as release excess moisture. Close
the lid and allow to remain on
Keep-Warm for 10-30 minutes as
needed, opening the lid and stirring
periodically to release excess moisture.
The bottom layer of cooked rice may
become slightly browned and/or
caramelized during cooking. To reduce
browning, rice should be rinsed before
cooking to remove any excess starch.
Stirring rice once it switches to
Keep-Warm will also help to reduce
browning/caramelizing.
TROUBLESHOOTING
Before calling for service, review the following tips. It may save you time and
money.
Any other servicing should be performed by an authorized service represen-
tative.
This list includes common occurrences that are not the result of poor work-
manship or defective materials.