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IE-SNC-Tx6xx-07 

 

 

 32  

Troubleshooting

 

The chapter describes the common problems with devices Web Sensor Tx6xx and 

methods how to fix these problems. Please read this chapter before you will call 
technical support. 

I forgot the device IP address 

IP address is factory set to 

192.168.1.213

. If you had changed it and forgot new IP address, 

run the TSensor software and press 

Find device...

 In the window are displayed all available 

devices. 

I cannot connect to the device 

In search window is only IP and MAC address displayed 

Other details are marked 

N/A

. This problem occurs if IP address of the device is set to 

another network. 
Select the window 

Find device

 in TSensor software and press 

Change IP address

. Follow 

the software instructions. To assign IP address automatically using DHCP server, set the 
device IP address to 

0.0.0.0

. 

Device IP address is not displayed in window Find device 

In TSensor software menu press 

Help! My device was not found!

 in window 

Find device

. 

Follow the software instructions. MAC address of the device can be found on product label. 

The device is not found even after manually setting MAC 
address 

This problem occurs especially in cases when the IP address of the device belongs to another 
network and also Subnet mask or Gateway are incorrect. 
In this case is DHCP server in the network necessary. In TSensor software menu press 

Help! 

My device was not found!

 in window 

Find device

. As new IP address set 

0.0.0.0

. Follow 

Chapter 

5 

Содержание T0610

Страница 1: ...ensor T4611 with PoE Web Sensor T3610 with PoE Web Sensor T3611 with PoE Web Sensor T7610 with PoE Web Sensor T7611 with PoE Web Sensor T7613D with PoE Web Sensor T6640 with PoE Web Sensor T6641 with PoE Web Sensor T5640 with PoE Web Sensor T5641 with PoE USER GUIDE ...

Страница 2: ...n conflict with this manual cannot be provided free repairs during the warranty period Contact the manufacturer of this device COMET SYSTEM s r o Bezrucova 2901 756 61 Roznov pod Radhostem Czech Republic www cometsystem com Revision history This manual describes devices with latest firmware version according the table below Older version of manual can be obtained from a technical support Document ...

Страница 3: ... TCP 27 SOAP 28 Syslog 31 SNTP 31 Software development kit 31 Troubleshooting 32 I forgot the device IP address 32 I cannot connect to the device 32 I forgot the password for setup 33 Factory defaults 33 Display is off 33 Device error states 34 Technical specifications 35 Dimensions 35 General parameters 39 Measured values 40 Temperature measurement 41 Relative humidity measurement 41 Atmospheric ...

Страница 4: ... T7610 T7611 T7613D T6640 T6641 T5640 T5641 Models marked TxxxxZ are custom specified devices Description of these devices is not included in this manual A multiple point CO2 and temperature adjustment procedure leads to excellent CO2 measurement accuracy over the entire temperature working range this is a must for process control and outdoor applications The dual wavelength NDIR CO2 sensing proce...

Страница 5: ...ay be risk of electric shock Use only the appropriate power supply adapter according to manufacturer specifications and approved according to relevant standards Make sure that the adapter does not have damaged cables or covers Connect the device only to network parts approved according to relevant standards Where power over Ethernet is used the network infrastructure must be compatible with IEEE 8...

Страница 6: ...e setup can be made by the TSensor software or web interface TSensor software can be free downloaded from the manufacturer s website Latest firmware can be obtained from the technical support Do not upload to your device firmware which is not designed for it Unsupported firmware can damage your device If you want to use PoE you must use PoE switch compatible with IEEE 802 3af standard Reliability ...

Страница 7: ...0ppm connected by shielded cable with maximum length 10m Mounting the device check if the equipment from previous chapter are available install the latest version of TSensor software This software is used to all device settings TSensor software can be free downloaded from the manufacturer s website Software can be also supplied on CD Device configuration can be made using web interface For web con...

Страница 8: ... devices connect them to the network one after another connect probe Pt1000 to Web Sensor T4611 connect the Ethernet connector if the power over Ethernet PoE is not used connect the power adapter 5V 250mA LEDs on LAN connector should blink after connecting the power and LCD start showing measured values Device settings run configuration software TSensor on your PC switch to an Ethernet communicati...

Страница 9: ...s then reboot is performed automatically after changing IP address device is restarted and new IP address is assigned Restart of the device takes about 10 seconds connect to device using TSensor software and check the measured values Set the other parameters alarm limits SMTP server etc Settings are saved after click on button Save changes Checking functions The last step is to check measured valu...

Страница 10: ... can be setup using web interface or TSensor software Web interface can be managed by the web browser Main page will be shown when you insert device address into address bar of your web browser There you find actual measured values Page with history graphs is shown when you click to tile with actual values Access to device setup is possible via tile Settings Chapter 3 ...

Страница 11: ...me can be changed using item Device name Measured values are stored into memory according History storage interval field After changing of this interval all history values will be cleared Changes must be confirmed by Apply settings button ...

Страница 12: ... necessary setup Default gateway while you use device inside one subnet only DNS server IP is required to set for proper function of DNS Option Standard subnet mask sets network mask automatically according A B or C network class Subnet mask field must be set manually when network with non standard range is used Periodic restart interval enables to restart device after selected time since device s...

Страница 13: ...the temperature exceeded the limit From this time the time delay is counting Because at point 2 the temperature dropped below the limit value before the time delay expired alarm was not set In Point 3 the temperature has risen over limit again During the time delay the value does not drop below the set limit and therefore was in Point 4 caused alarm At this moment were sent e mails traps and set a...

Страница 14: ...evice is closed Fields in this page are shown according device type It is possible set visibility of measured values on device LCD Display can be switched off Units of measured and computed quantities are selectable by fields Temperature unit Computed value and Atmospheric pressure unit Devices without atmospheric pressure measurement have field Pressure value for computed values Here is required ...

Страница 15: ...e color LED the transmitter indicates in which of these areas the measured value is LED configuration is possible via fields Yellow LED limit and Red LED limit SOAP protocol SOAP protocol can be enabled by option SOAP protocol enabled Destination SOAP server can be set via SOAP server address For setup of server port can be used option SOAP server port Device sends SOAP message according selected ...

Страница 16: ...authentication Into fields Recipient 1 to Recipient 3 it is possible set address of email recipients Option Short email enable sending emails in short format This format is usable when you need to forward emails into SMS messages When option Alarm email repeat sending interval is enabled and there is active alarm on channel then emails with actual values are sent repeatedly Info email sending inte...

Страница 17: ... menu Protocols Modbus server is enabled by default Deactivation is possible via Modbus server enabled option Modbus port can be changed via Modbus port field Syslog protocol can be enabled using item Syslog enabled Syslog messages are sent to IP address of the Syslog server field Syslog server IP address ...

Страница 18: ...NMP it is necessary to know password SNMP read community SNMP Trap can be delivered up to three IP address IP address of the Trap recipient SNMP Traps are sent at alarm or error state on the channel Trap feature can be enabled by option Trap enabled ...

Страница 19: ...ary to set into SNTP server IP address item List of free NTP servers is available at www pool ntp org en SNTP time is synchronized at UTC format and due to be necessary set corresponding time offset GSM offset min Time is synchronized every 24 hours by default Option NTP synchronization every hour decrease this synchronization interval to one hour ...

Страница 20: ...mory for minimal and maximal values Minimal and maximal measured values are stored into the memory This memory is independent from values stored in history memory charts Memory for minimal and maximal values is cleared in case of device restart or by the user request In case of device time is synchronized with SNTP server timestamps for minimal and maximal values are available Backup and restore c...

Страница 21: ...ation Some less important parameters are configurable only by the TSensor software TSesnor software allows user adjustment of measured values Parameter MTU size can reduce size of the Ethernet frame Lowering of this size can solve some communication problems mainly with Cisco network infrastructure ...

Страница 22: ...e device during connecting power supply Factory parameters settings Parameter Default value SMTP server address example com SMTP server port 25 Alarm email repeat sending interval off Info email repeat sending interval off Alarm and Into emails attachment off Short email off E mail recipients addresses cleared E mail sender sensor websensor net SMTP authentication off SMTP user SMTP password clear...

Страница 23: ...ed off Syslog server IP address 0 0 0 0 Syslog protocol enabled off SNTP server IP address 0 0 0 0 GMT offset min 0 NTP synchronization every hour off SNTP synchronization enabled off MTU 1400 Periodic restart interval off Demo mode off Temperature High limit 50 Low limit 0 Hysteresis 1 Time delay sec 30 Relative humidity High limit 80 Low limit 20 Hysteresis 1 Time delay sec 30 Computed quantity ...

Страница 24: ...ml and JSON file values json Values from history can be exported in CSV format History storage interval can be set using TSensor software or web interface History is erased after every reboot of the device Reboot of the device is performed when the power supply is disconnected and also after configuration change SMTP sending e mails When measured values are over the set limits the device allows se...

Страница 25: ...6 1 4 1 22626 1 2 1 14 0 Min relative humidity memory String 1 3 6 1 4 1 22626 1 2 1 15 0 Min computed value memory String 1 3 6 1 4 1 22626 1 2 1 16 0 Min atmospheric pressure CO2 concentration memory String 1 3 6 1 4 1 22626 1 2 1 17 0 Max temperature memory String 1 3 6 1 4 1 22626 1 2 1 18 0 Max relative humidity memory String 1 3 6 1 4 1 22626 1 2 1 19 0 Max computed value memory String 1 3 6...

Страница 26: ...5 6 1 1 2 nr Relative humidity history values Int 10 1 3 6 1 4 1 22626 1 5 6 1 1 3 nr Computed quantity history values Int 10 1 3 6 1 4 1 22626 1 5 6 1 1 4 nr Atmospheric pressure CO2 concentration history values Int X When alarm occurred a warning messages trap can be sent to selected IP addresses Addresses can be set using TSensor software or web interface Traps are sent via UDP protocol on port...

Страница 27: ...nt 10 4149 0x1035 Serial number high BCD 4150 0x1036 Serial number low BCD 4151 0x1037 Device type HEX 20481 0x5001 Temperature low limit Int 10 20482 0x5002 Temperature high limit Int 10 20483 0x5003 Relative humidity low limit Int 10 20484 0x5004 Relative humidity high limit Int 10 20485 0x5005 Computed quantity low limit Int 10 20486 0x5006 Computed quantity high limit Int 10 20487 0x5007 Tempe...

Страница 28: ...eger 1000 14156 14 156PSI inHg integer 100 2882 28 82inHg mBar integer 10 9761 976 1mBar oz in2 integer 10 2265 226 5oz in2 mmHg integer 10 7321 732 1mmHg inH2O integer 10 3919 391 9inH2O kPa integer 100 9761 97 61kPa CO2 integer 1050 1050ppm SOAP The device allows you to send currently measured values via SOAP v1 1 protocol The device sends values in XML format to the web server The advantage of ...

Страница 29: ...lue of relative humidity Error value 9999 or 9999 compQuant Contains the value of computed quantity Error value 9999 or 9999 co2 Contains the value of CO2 concentration Error value 9999 or 9998 alarms State of alarm on temperature relative humidity computed quantity and CO2 concentration channel Format tm rh cq co2 where tm temperature alarm rh relative humidity alarm cq computed quantity alarm co...

Страница 30: ...mber is separated by a dot Error on channel is signaled by 9999 or 9999 relHum Contains the value of relative humidity Error value 9999 or 9999 compQuant Contains the value of computed quantity Error value 9999 or 9999 pressure Contains the value of atmospheric pressure Error value 9999 alarms State of alarm on temperature relative humidity computed quantity and pressure channel Format tm rh cq pr...

Страница 31: ...ynchronization with NTP SNTP server SNMP protocol version 3 0 is supported RFC1305 Time synchronization is made every 24 hours Time synchronization every hour can be enabled For time synchronization it is necessary set IP address to the SNTP server It is also possible set GMT offset for correct time zone Time is used in graphs and history CSV files Maximum jitter between two time synchronization i...

Страница 32: ...lect the window Find device in TSensor software and press Change IP address Follow the software instructions To assign IP address automatically using DHCP server set the device IP address to 0 0 0 0 Device IP address is not displayed in window Find device In TSensor software menu press Help My device was not found in window Find device Follow the software instructions MAC address of the device can...

Страница 33: ...tings relating to measurement are not restored by factory defaults For factory defaults follow these steps disconnect the power supply unscrew upper cover of the device case close the jumper inside device press button inside device and power on device at same time keep the button pressed for 10 sec close the device Display is off Check if power supply is connected Disconnect power connector and co...

Страница 34: ...t error Error 2 Err2 Measured or computed quantity is under lower limit or is error in pressure or CO2 concentration measuring Error code 9999 This state appears in case of Measured temperature is lower than approximately 210 C i e resistance is too small probably short circuit Relative humidity is lover than 0 RH i e damaged humidity sensor or humidity calculation is not possible due to temperatu...

Страница 35: ...IE SNC Tx6xx 07 35 Technical specifications Information about technical specifications of the device Dimensions Web Sensor T0610 Web Sensor T4611 Chapter 6 ...

Страница 36: ...IE SNC Tx6xx 07 36 Web Sensor T3610 T7610 T6640 Web Sensor T3611 T7611 ...

Страница 37: ...IE SNC Tx6xx 07 37 Web Sensor T7613D Web Sensor T5641 ...

Страница 38: ...IE SNC Tx6xx 07 38 Web Sensor T5640 Web Sensor T6641 ...

Страница 39: ...nterval 4sec when more than two values are displayed Not allowed manipulations It is not allowed to operate the device under conditions other than specified in technical parameters Devices are not designed for locations with chemically aggressive environment Temperature and humidity sensors must not be exposed to direct contact with water or other liquids It is not allowed to remove the sensor cov...

Страница 40: ...UDP IP ARP ICMP DHCP TFTP DNS HTTP SMTP SNMPv1 ModbusTCP SNTP SOAPv1 1 Syslog Supported SNMP authentication types AUTH LOGIN Supported web browsers Internet Explorer 11 Mozilla Firefox 55 and later Google Chrome 60 and later Microsoft Edge 25 and later Recommended minimum screen resolution 1024 x 768 Memory 1000 values for each channel inside non backup RAM memory EMC EN 61326 1 EN 55011 Measured ...

Страница 41: ...l sensor cover F5200 in air flow 1m s T361x T761x T664x t90 6min temperature step 20 C T7613D t90 9min temperature step 20 C Temperature probe for Web Sensor T4611 Pt1000 3850ppm connected by shielded cable max length 10m Relative humidity measurement Temperature and humidity measuring range is limited see graph below Type Operating humidity of electronic Accuracy Range Resolution T3610 0 to 100 R...

Страница 42: ...mospheric pressure response time t90 44s Response time is selectable More detail you find in calibration manual which is included with TSensor software installation CO2 concentration measurement Type Range Accuracy Temperature dependence Resolution T5640 0 to 2000ppm 50ppm 2 of measuring value at 25 C 77 F and 1013hPa typ 1 CO2 concentration ppm 1000 ppm C at range 20 to 45 C 4 to 113 F 1ppm T6640...

Страница 43: ...sure Pressure for quantities calculation is stored in device memory Default value is 1013hPa and can be changed by software Range 0 to 550g kg Accuracy 2 1g kg at ambient temperature T 35 C 95 F Mixing ratio This value depends on atmospheric pressure Pressure for quantities calculation is stored in device memory Default value is 1013hPa and can be changed by software Range 0 to 995g kg Accuracy 2 ...

Страница 44: ...e T 25 C 77 F Absolute humidity Range 0 to 400g m3 Accuracy 3g m3 at ambient temperature T 40 C 104 F for more details see graph Operating terms Temperature operating range Type Case with electronic Sensor cover or external probe with cable CO2 probe T0610 20 to 60 C 4 to 140 F 20 to 60 C 4 to 140 F T3610 T7610 T6640 T7613D 30 to 105 C 22 to 221 F limited by graph T3611 T7611 T6641 40 C to 60 C 40...

Страница 45: ...40 T7613D T3611 T7611 T6641 IP65 T5641 T5640 T4611 depends on used Pt1000 probe Other environmental conditions external influences according to HD 60364 5 51 normal Storage conditions same as the operating ranges Working position T3611 T4611 T7611 T5641 T6641 arbitrary Working position T0610 T3610 T7610 T7613D T6640 T5640 with sensor cover downwards End of operation Disconnect the device and dispo...

Страница 46: ...1 year temperature 2 years relative humidity 1 year T7610 1 year temperature 2 years relative humidity 1 year atmospheric pressure 1 year T3611 1 year temperature 2 years relative humidity 1 year T4611 2 years T7611 1 year temperature 2 years relative humidity 1 year atmospheric pressure 1 year T7613D 1 year temperature 2 years relative humidity 1 year atmospheric pressure 1 year T6640 1 year temp...

Страница 47: ...ot powered by Ethernet cable UPS for DC device UPS DC001 UPS 5 12V DC 2200mAh for up to 5 hours backup for Web Sensor Probes holder for RACK 19 MP047 Universal holder for easy mounting probes in RACK 19 Vessel for calibration of humidity and humidity standards Vessel MD046 is designed for adjustment and calibration of relative humidity Vessel is used with humidity standards HM023 10 RH and HM024 8...

Страница 48: ...www cometsystem com ...

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