WANT TO LEARN MORE ABOUT YOUR PHONE OR NEED HELP?
HELP & SUPPORT
Visit
business.comcast.com/help-and-support/voiceedge
for additional resources, including tutorial videos, training, and access
to the Business VoiceEdge Customer Forum
ONLINE ACCOUNT MANAGEMENT
Go to
business.comcast.com/myaccount
to manage your Business VoiceEdge features like managing your Be Anywhere devices,
enabling Call Forwarding, managing Do Not Disturb, and listening to voicemail
INTERACTIVE SESSIONS WITH A TRAINER
Visit
business.comcast.com/help-and-support/voiceedge/webinars
to sign up for weekly live sessions with a Business
VoiceEdge Trainer
VIDEO TUTORIALS
Visit
business.comcast.com/help-and-support/voiceedge/self-help-videos
CUSTOMER SUPPORT
Still have a question or need help? Please contact our Business VoiceEdge Customer Support at
(877) 761-7401
CALL HOLD
Place a call on hold
Press
[HOLD/MSG]
.
Retrieve a call on hold
Press
[HOLD/MSG]
.
CALL PARK
Place a call on hold and
retrieve it on another phone
1. Press
[XFER/CLR]
.
2. Dial
68
and follow the voice instructions.
• Dial the extension you wish to park the call on then press
.
• Dial
to park on your own extension.
3. The call is now parked.
Retrieve a parked call
1. Dial
88
, and press the
[TALK]
key.
2. Dial the number where parked , then press
.
CALL
TRANSFER
Blind / Cold:
Transfer the
call
without
speaking to the
intended recipient
1. Press
on the screen.
2. Dial the number you wish to transfer the call to, then press
on the screen.
Warm / Consultative:
Announce the call
to the
recipient to whom you intend
to transfer the call
1. Press
[XFER/CLR]
.
2. Dial the number you want to transfer the call to, then press
on the screen.
3. When the other party answers, announce the transfer.
4. Complete the transfer by pressing
[XFER/CLR]
again.
Direct to Voicemail:
Transfer
a call
directly to voicemail
1. Press
[XFER/CLR]
.
2. Dial
55
followed by the extension; you will hear an audio prompt that the call has been transferred.
CONFERENCE
/ 3-WAY CALLS
Start a call with three or
more individuals from a
connected call
1. While on a call, press
.
2. Using the navigation arrows, scroll to
.
3. Click
[OK]
and your first call will be placed on hold.
4. Dial the second number and press
.
5. When the second party answers, press the
softkey.
Note: It is best practices to consult with the second party before adding them to a conference or 3-Way call.
CALL
FORWARDING
Always:
To forward
all
incoming calls
1. Press
and dial
72
.
2. Enter the phone number to which calls will be forwarded.
3. Replace telephone handset. Call Forwarding Always is now on. To turn off Call Forwarding Always, dial
73
.
No Answer:
To forward all
unanswered incoming calls
1. Press
and dial
92
.
2. Enter the phone number to which calls will be forwarded.
3. Replace telephone handset. Call Forwarding No Answer is now on. To turn off Call Forwarding No Answer,
Press
and dial
93
.
Busy:
To forward calls when
your phone is busy (if you are
on a call and call waiting is
not enabled).
1. Press
and dial
90
.
2. Enter the phone number to which calls will be forwarded.
3. Replace telephone handset. Call Forwarding Busy is now on. To turn off Call Forwarding Busy, dial
91
.