
Version 1.03
82
Global Scanning UK Ltd © 2017
Operation errors
Document does not feed correctly.
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The document is not fed straight into the scanner. Hold the original document with two hands
and feed into the scanner until you feel equal resistance on both sides from the feed rollers. If
the document is not straight, open the scanner to remove the original, close the scanner and try
again. Load the document into the centre of the scanner.
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Place the Paper Edge Guides either side of the document to help align and guide the document.
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Check that the scanner is closed properly, with both latches clicked into place.
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Document is the wrong size for the scanner. Make sure the document is within the specification
allowed for the scanner.
Scanner LED is not on
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There is no power to the scanner. Check the scanner is switched on, the mains power is on, the
power cable is connected correctly to the power adapter and the power adapter cable is
connected correctly to the scanner.
The scanner LED remains Orange when powered on.
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The scanner lid is open. Close the scanner, so both paper tray latches are clicked into place.
Scan or copy is blank.
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Make sure the original document if fed face up and into the centre of the scanner.
Scan to USB does not work
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Ensure the USB memory stick has been formatted as FAT 32 and has a maximum capacity of
128GB. Ensure it has enough free space for the scan. A lower Scan Quality mode require less
space.
Scan to PC shows a short (truncated) scan image.
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The scanner stops mid scan when scanning to PC. After a small wait, the document is ejected
and the scan received on the PC is truncated (Shorter than the original). This is caused by the
network or PC being too slow (limited bandwidth) to keep up with data transfer rate from the
scanner when the Network Mode = Plus. Change to Network Mode = Standard to allow the
scanner to buffer the scan data before it is sent across the network at the rate at which the
network allows.
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Alternatively, if Network Mode = Plus is desired, check the network and PC for issues, or select a
lower scan Quality mode.
No Scan to PC output.
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The ScanApp Le must be running on the PC# that is selected.
o
Try searching for the available PCs with the ScanApp Le.
o
Check the IP address displayed in the ScanApp Le is in the same subnet as on the
scanner (See Scanner Info page).