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40
of
47
NEPTUNE HQ
14. Troubleshooting Guide
Error Name
Reasons
Remedial Actions
Printer Not
Initializing/Initi
alization
Incomplete
1.
No Power Supply to Head
Board (Beep can be heard)
2.
Servo Driver not ON or faulty
or programmed incorrectly
3.
Encoder Sensor not connected
or faulty (Carriage will top at
right)
4.
Main Board is faulty
or it’s
settings are incorrect
5.
Head Board is faulty
6.
Emergency Button is pressed
7.
Default Jumpers are not placed
in the Main Board
8.
LVDS is not connected properly
9.
Incorrect pulley is used
Case 1:
No Power Supply to Head Board
a)
Check 24 V power supply output
and replace the Power Supply
b)
Check the 24 V Power Supply on
Head Board connector, if there is
no power, then check cable
continuity and replace it, if
required.
Case 2:
Servo Driver not ON or faulty
a)
Check the Red LED on Servo Driver,
if LED is not glow then check the
power connection and trace the
fault.
b)
In case, machine is not initialized
correctly, then contact Head
Office.
Case 3:
Encoder Sensor not Connected or
Faulty
Case 4:
Main Board is Faulty or it’s Settings
are Incorrect
a)
No power on Main Board
b)
Check power 24V and 5V on Main
Board
c)
Replace the Main Board, if faulty
Case 5:
Head Board is Faulty
a)
Check 24V power on the Head
Board connector.
b)
Replace the Head Board, if
required.
Case 6:
Emergency Button is Pressed
a)
Release the Emergency Button, if
pressed.
b)
Check 220V on emergency.
Case 7
: Place Jumpers on the Main Board,
if not available.
Case 8:
Connect LVDS properly.
Case 9:
Use compatible pulley by
contacting Head Office.
