PXIe Platform Optical Switch Module
|
SwitchPXIe
Coherent Solutions Ltd.
Version
2.03
37
This warranty excludes failure resulting from: improper use or installation, normal wear and
tear, accident, abuse, neglect, fire, water, lightning or other acts of nature, causes external to
the product or other factors beyond the control of Coherent Solutions.
Certification
Coherent Solutions certifies that this equipment met its published specifications at the time of
shipment from the factory.
Service and Repairs
Coherent Solutions commits to providing product service and repair for five years following
the date of purchase.
To send any equipment for service or repair:
1.
with a detailed description of suspected
defects, including any associated conditions and symptoms. Our support team will
determine if the equipment requires calibration or repair.
2.
If your request is approved by Coherent Solutions, you will also need to complete a
Return Merchandise Authorization (RMA) form that we will send to you. We will also
provide an RMA number and shipping instructions.
3.
Pack the equipment in its original shipping material. Be sure to supply a statement or
report fully detailing the defect and the conditions under which it was observed.
4.
Return the equipment, prepaid, to Coherent Solutions.
Notes:
•
Before any repairs begin, you will be provided a full quote including any applicable
freight costs. A test setup fee will apply to any returned instrument that, after test,
performs to its expected specifications.
•
A test setup fee will apply to any returned unit that, after test, is found to meet its
applicable technical specifications.
•
If possible, back up your data before sending the unit for repair.
After repair, the equipment will be returned with a repair report. If the equipment is not under
warranty, you will be invoiced for the cost appearing on this report. Coherent Solutions will pay
return-to-customer shipping costs for equipment under warranty. Shipping insurance is at
your expense.
I
MPORTANT
Coherent Solutions will charge a fee for replacing optical connectors
that were damaged due to misuse or bad cleaning.
