To get support
8-2
Chapter 8: Service
98-146706-A
8.1
To get support
If this manual does not provide the remedies to solve your problem, contact your service
provider.
8.1.1
Help desk and diagnostic report
During the installation you can enter the support contact for this installation.
1. To access the Help desk, select
HELPDESK
from the left navigation pane.
2. Click the link, enter support contact information and click
Apply
.
You can download the MIB file.
At Legal notice you can see the licence text for the source code of the parts of the SAILOR
900 Ka software that falls under free and open source software.
If you need help
with ACU or ADU related issues
call your service provider.
To download diagnostic and statistics reports
Diagnostic report:
You can download a diagnostic report. The Diagnostics report
contains information relevant for the service personnel during troubleshooting. It is also
useful documentation of the current setup. It contains all parameters set during
configuration:
The main sections are:
• Software
• System
• Hardware
• Setup - System data
• Calibration - Calibration Data
• Blocking zones - Blocking zone configuration
• Network - LAN Configuration
Figure 8-1: Web interface: HELPDESK
SAILOR900Ka-IM-98-146706.book Page 2 Thursday, July 16, 2015 11:07 AM
Содержание SAILOR 900 Ka
Страница 1: ...SAILOR 900 Ka Installation manual...
Страница 8: ...vi 98 146706 A SAILOR900Ka IM 98 146706 book Page vi Thursday July 16 2015 11 07 AM...
Страница 14: ...Table of contents xii 98 146706 A SAILOR900Ka IM 98 146706 book Page xii Thursday July 16 2015 11 07 AM...
Страница 170: ...CE R TTE E 2 Appendix E Approvals 98 146706 A SAILOR900Ka IM 98 146706 book Page 2 Thursday July 16 2015 11 07 AM...
Страница 181: ......
Страница 182: ...98 146706 A www cobham com satcom...