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Chapter 3: Troubleshooting

Troubleshooting guide

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Troubleshooting guide

The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.

Problem

Possible cause

Remedy

The system
cannot be
switched on

The Message Terminal has a
remote on/off switch, so the
power button is disabled.

If the Message Terminal is
using a remote on/off switch,
use that instead of the power
button.

There is no power on the
input to the Message
Terminal.

Check that all power cables
between the ship power
source and the Message
Terminal are connected
correctly, and that the power
source is on.

No battery
information in
the Message
Terminal

The Ethernet connection
from the power supply is not
working.

Check the Link activity
indicator at the connection
points in the Ethernet switch.

Check that the Ethernet
cables are connected
correctly and are not
damaged.

The power supply is not a
SAILOR 6081

None. Battery and power
information is only shown if
the power supply is a SAILOR
6081.

No connection
between
Message
Terminal and
printer

The USB cable is damaged
or is not connected
properly.

Check that the USB cable is
connected correctly and is
not damaged.

Содержание SAILOR 6000B

Страница 1: ...SAILOR MF HF System 6000B User manual Radiotelex...

Страница 2: ......

Страница 3: ...i SAILOR MF HF System 6000B Radiotelex User manual Document number 98 151795 B Release date September 2 2021...

Страница 4: ...governing text Thrane Thrane A S is trading as Cobham SATCOM Copyright 2021 Thrane Thrane A S All rights reserved GPL notification The software included in this product contains copyrighted software...

Страница 5: ...the software on this device in a way not specified by Cobham SATCOM will result in the warranty being void Trademark Acknowledgments SAILOR is a registered trademark of Thrane Thrane A S in the Europe...

Страница 6: ...electrical ground and the cable instructions must be followed DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE Do not operate the equipment in the presence of flammable gases or fumes Operation of any elect...

Страница 7: ...nd Distress alerts and how to use the Radiotelex application for sending and receiving telex messages Troubleshooting contains a short troubleshooting guide and explains how to check the status of the...

Страница 8: ...hasize words or sentences Example Do not push the Distress button if you are not in distress To indicate what the user should select in the user interface Example Select Message Inbox Italic is used t...

Страница 9: ...Distress telex 8 Cancel a Distress alert 9 Overview of the Radiotelex user interface 10 Set up a telex call 13 Make a telex call 16 Messages 23 Receive telex messages 29 Scan frequencies 30 Contacts i...

Страница 10: ...Contents viii Generate a diagnostic report 54 Troubleshooting guide 55 Status signaling 57 Glossary 63 Index 67...

Страница 11: ...runs on a SAILOR 6018 Message Terminal The Message Terminal is connected to a SAILOR 6000B MF HF system which transmits and receives the telex messages and transmits DSC Distress alerts The units are...

Страница 12: ...lex supports worldwide ship to ship ship to shore and shore to ship communication A coast station can act as a relay between the Radiotelex system and an end receiver without any telex capabilities Th...

Страница 13: ...x calls The Message Terminal has a touch screen for operating the Radiotelex system A USB mouse and a keyboard can also be used instead of the touch screen Any keyboard or printer used with the system...

Страница 14: ...Chapter 1 Introduction 4 The Radiotelex application...

Страница 15: ...g sections Before you start Send a DSC Distress alert Send a Distress telex Cancel a Distress alert Overview of the Radiotelex user interface Set up a telex call Make a telex call Messages Receive tel...

Страница 16: ...t power up you must also configure the answer back string and the ID for your system For further information see the installation manual for the SAILOR 6300 MF HF DSC 2 3 The MF HF radio must be enabl...

Страница 17: ...unit s beep To cancel a Distress alert see Cancel a Distress alert on page 9 Important Only send a Distress alert if you are in immediate danger The Distress alert can be compared to a MAYDAY call Not...

Страница 18: ...s 1 In the Call setup window select at the bottom of the window 2 When the connection is established type in further information about the distress Press Enter or select Send after each line Include t...

Страница 19: ...the Call setup window of the Message Terminal select to send a Broadcast FEC message canceling the Distress alert In the message include as a minimum This is a Distress cancel for Distress alert sent...

Страница 20: ...x Time UTC The time of day Universal Time Coordinated received from the GPS input of the MF HF radio system Name of current page When you have entered a subpage this field shows the name of the page S...

Страница 21: ...FEC Red arrows instead of green arrows in the above icons mean that the signal quality is poor Together with each of these symbols one of the following icons may also appear Warning Active acknowledge...

Страница 22: ...your finger on the Message Terminal screen Keyboard When an item has an underlined letter you may type Alt letter to select the item e g type Alt S to select the Scan menu Press Esc to go back one le...

Страница 23: ...FEC A one way mode broadcast to all stations E g used in distress situations or for news or coast station traffic lists To set up the transmission mode do as follows 1 From the main menu select Call N...

Страница 24: ...ARQ calls When you select a coast station from the Coast stations list the primary frequencies are listed and you can select the frequency to use ITU intership channel Allows you to type in a channel...

Страница 25: ...or the call Broadcast FECs are broadcast to all stations listening on the selected frequency so you cannot specify recipients for broadcast calls For ARQ or Selective FEC you must specify the recipien...

Страница 26: ...t the bottom of the Call setup window to start your telex session A popup window shows the progress 2 When the connection is established the telex page opens If you have selected Automatic identificat...

Страница 27: ...e Options in the telex page on page 20 3 You can send text in the following two ways Type in your message directly in the text line at the bottom using your connected keyboard or the on screen keyboar...

Страница 28: ...e finished your message press Enter or select Send at the bottom of the page The text is now transmitted You can follow the progress on the screen the inverted part of the text has not yet been transm...

Страница 29: ...xchange of DE WRU you can select Break now in the popup that appears after Break is selected The call is then disconnected You can see all telex sessions initiated by you under Sent Items in the Messa...

Страница 30: ...cannot send any text after an Over command until the direction is changed back to your side However if you send more text while the OVER command is waiting to be sent the OVER is removed and replaced...

Страница 31: ...you cannot send any more text until the direction is changed back to your side However if you send more text while the WRU command is waiting to be sent the WRU is removed and replaced by your new te...

Страница 32: ...OVER Inserts an OVER command in your text so that when you select Send or press Enter your text is sent and the direction is changed to the recipient immediately after BREAK Inserts a BREAK command i...

Страница 33: ...at the bottom of the MESSAGE page 3 You now have two options Type in the text using your keyboard or the on screen keyboard in the top right corner Note that you can only use telex characters To make...

Страница 34: ...l m n o p q r s t u v w x y z 0 1 2 3 4 5 6 7 8 9 4 When the message is complete you can either send the message skip the next steps and go directly to step 8 or save it for later use 5 To save the me...

Страница 35: ...25 2222 Operation The Call setup window opens Setup and make the call as described in Set up a telex call on page 13 and Make a telex call on page 16 When you make the telex call your message appears...

Страница 36: ...able the use of Cyrillic characters in your message first do as follows 1 From the main menu select System Settings 2 Select Cyrillic settings 3 Select Enabled and then OK When Cyrillic characters are...

Страница 37: ...on Messages 27 2222 Operation Do as follows 1 Touch the keyboard symbol in the message editor 2 Touch CY in the bottom left corner of the on screen keyboard The on screen keyboard now changes into a C...

Страница 38: ...symbol to print delete or save messages You can use the tools symbol from within a message or from the list of messages Inbox or Sent items From within a message To delete print or save a message from...

Страница 39: ...en a telex is received on your Message Terminal the procedure is 1 A popup appears and the telex page opens showing the incoming message 2 If the call is an ARQ call you can continue the communication...

Страница 40: ...e connected MF HF radio indicated with MF HF radio In addition you can add other telex frequencies that you want the system to scan See Edit the scan list on page 31 To start a frequency scan do as fo...

Страница 41: ...s for scanning To access the scan list do as follows 1 From the SCAN LIST page select the field you want to access For example select Manual frequencies to access manually entered frequencies in the s...

Страница 42: ...nge or delete a frequency in the list 1 Open the scan list as shown above 2 Select the frequency not the box you want to change or delete The selected frequency is shown in the right side of the windo...

Страница 43: ...2222 Operation 6 Select OK 7 To stop editing the scan list select OK again Note You must always list both frequencies even if you are only going to use the receive frequency The transmit frequency is...

Страница 44: ...are listed 2 Select New at the bottom 3 Type in the Receive and Transmit frequencies or select from the list of Coast stations 4 Select OK 5 To stop editing the scan list select OK again Note You must...

Страница 45: ...ge contains two lists A Contacts list and a Coast station list To see your list of contacts select Contacts Contacts Add a contact to the list To add a new contact to the list do as follows 1 Select N...

Страница 46: ...Chapter 2 Operation 36 Contacts individual 3 Select OK The new contact is now added to the list...

Страница 47: ...eration Edit a contact in the list To edit a contact in the list do as follows 1 In the CONTACTS page select the contact you want to edit 2 Select Edit at the bottom of the CONTACTS page 3 Change the...

Страница 48: ...Chapter 2 Operation 38 Contacts individual 4 Select OK The contact is now changed in the list...

Страница 49: ...on Contacts Coast stations 39 2222 Operation Contacts Coast stations The main Contacts page contains two lists A Contacts list and a Coast station list To see your list of Coast stations select Contac...

Страница 50: ...coast station to the list To add a new coast station to the list do as follows 1 Select New at the bottom of the COAST STATIONS page 2 Type in the name of the coast station the name of the country the...

Страница 51: ...Edit a coast station in the list To edit a coast station in the list do as follows 1 From the COAST STATIONS list select the coast station you want to change 2 Select Edit at the bottom of the COAST...

Страница 52: ...the new information For information on how to edit the channels for a coast station see the next section View and edit the channels for a coast station To view and edit the channels for a coast statio...

Страница 53: ...Chapter 2 Operation Contacts Coast stations 43 2222 Operation 2 Select Channels 3 To delete a channel select the channel and then select Delete in the small window to the right...

Страница 54: ...on 44 Contacts Coast stations 4 To edit a channel select the channel and then select Edit in the small window to the right 5 Edit the channel and select OK 6 To add a new channel select New at the bot...

Страница 55: ...Chapter 2 Operation Contacts Coast stations 45 2222 Operation 7 Enter the information for the new channel 8 Select OK...

Страница 56: ...ort contacts from a file To import or export your list of contacts do as follows 1 At the bottom of the Contacts page select Backup 2 Select Import contacts to import contacts from a file or Export co...

Страница 57: ...ation System information 47 2222 Operation System information To see information on your system select System About This page shows serial number and software version of each unit Select a unit to see...

Страница 58: ...bility of using a Cyrillic keyboard on screen After selecting Cyrillic you must change the setting as described in To use Cyrillic characters on page 26 Screen settings Set the ambient light level for...

Страница 59: ...nterfaces to use for alert communication These settings require password and are normally set up during installation Ethernet IEC61612 450 settings Configure SFI LWE ID LWE multicast group and BAM nat...

Страница 60: ...Power 2 To see the power settings select Settings in the lower right corner of the POWER STATUS page The battery settings are displayed Note The Power status only shows information for the SAILOR 6081...

Страница 61: ...or most installations Do not change these settings unless you have a special battery type or installation that requires different settings Only skilled personnel should change the power settings For i...

Страница 62: ...Chapter 2 Operation 52 Power status...

Страница 63: ...ing sections Get support Generate a diagnostic report Troubleshooting guide Status signaling Get support If this manual does not provide the remedies to solve your problem you may want to contact your...

Страница 64: ...lect Advanced at the bottom of the page 3 Connect a USB memory stick to your Message Terminal 4 Select Generate diagnostic report 5 Select USB and browse to the location where you want your diagnostic...

Страница 65: ...ge Terminal Check that all power cables between the ship power source and the Message Terminal are connected correctly and that the power source is on No battery information in the Message Terminal Th...

Страница 66: ...e MF HF radio and that they are not damaged The MF HF radio is not switched on Check that the MF HF radio is switched on and ready Other Switch off the MF HF radio and the Message Terminal and switch...

Страница 67: ...2018 and IEC 62923 2 2018 8 Popup windows When an event requires your attention a popup window appears Example When you have read the text select Ack to acknowledge the alert and close the popup List...

Страница 68: ...AILOR 6081 4 Alerts Alert icons The top right corner of the display shows a short text about the current status The icon in the corner can change depending on the situation Warning Active unacknowledg...

Страница 69: ...e warning and caution alerts For a list of the alerts that may appear see List of alerts on the next page From the list of alerts you can access the event log Event log From the list of alerts you can...

Страница 70: ...cross link error Check power supply cross link 3023 3 C B PS COMM Lost Power supply communication lost Check LAN cable to SAILOR 6081 Power Supply Unit and Charger No communication with the power sup...

Страница 71: ...dd paper to the printer 3078 1 W B PR ERR Printer error Check printer 3078 2 W B PR No CONN Printer not connected Check printer connection 3115 1 W B MFHF No CONN No connection to MFHF Check cable con...

Страница 72: ...Chapter 3 Troubleshooting 62 Status signaling...

Страница 73: ...entralized presentation and handling of alerts on the bridge CAN Controller Area Network A message based protocol designed to allow microcontrollers and devices to communicate with each other within a...

Страница 74: ...t in distress search and rescue coordination locating homing maritime safety information broadcasts general communication and bridge to bridge communication GPL General Public License Software license...

Страница 75: ...to uniquely identify ship stations ship earth stations coast stations coast earth stations and group calls These identities are formed in such a way that the identity or part thereof can be used by t...

Страница 76: ...host controller UTC Universal Time Coordinated The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation W WRU Who are you A comm...

Страница 77: ...code for own system 48 characters Cyrillic 26 supported for telex 24 charge battery max voltage and current 50 coast station MMSI 15 Contacts backup 46 importing and exporting 46 Contacts coast stati...

Страница 78: ...list of all possible alerts 60 M manual document number i message delete 28 print 28 receive 29 save 28 write 23 MMSI coast station 15 ship contact 15 N night mode 48 O options menu during call 22 Ov...

Страница 79: ...tem overview 1 system settings 48 T telex enable in radio 6 make a call 16 receive 29 select frequency 14 select recipient 15 set up a call 13 subsequent communication for Distress 8 time and date for...

Страница 80: ...Index 70...

Страница 81: ......

Страница 82: ...98 151795 B www cobhamsatcom com...

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