17
6-
FAQ.s
PROBLEM
PROBABLE CAUSE
SOLUTION
The heater
does not
warm up
The heater is in energy saving mode
Increase the temperature in the heater if you need more room temperature.
The room
does not
reach the
desired
temperature
Incorrect setting of the set temperature
Check the set temperature on the display to verify it is the desired temperature.
Improper sizing, the heater is too small for
the room
The power rating of the heater is not adequate for the place in which it has been
installed. Select a larger heater.
Large Height
Make sure the heater is installed at the correct mentioned height or increase the
set temperature to compensate the probe reading.
Lower and upper grids are obstructed.
Do not place anything on top or below the radiator.
The heater
does not
operate
Set temperature below the room
temperature
Rise the radiator's set temperature until it is 1 degree above the room
temperature.
Control panel switch and protection down
Check that the automatic control is not down.
Make sure the installation is correct and that there are independent lines for the
heating system with a 2.5 mm2 cable gauge and a maximum power of 3500 w
The switch at the side of the heater is
turned OFF to the off position.
Set the switch
at the right side of the heater to position “I”.
The set programme is in an OFF period.
Check that the set program is correct for the time period and change if necessary
or put in manual mode and override.
Appearance
of stains on
the wall just
above the
radiator
Heater located at a very low height
The minimum height from the floor to the radiator's lower part must be at least
25 cm.
Dust accumulation in the lower grid.
Vacuum any dust and loose carpet fibres below the heater.
Type of painting on the wall.
Paints with a high content in rutile are likely to darken.
No response
from buttons
Control panel has been locked to prevent
pressing of buttons
Refer to key locking function section 3.5.
Problems
setting the
WiFi gateway
Orange and green lights flash every 5
seconds.
No server communication, check the Internet connection
Orange and green lights flash quickly.
The router does not assign a valid IP. Check the Internet connection.
The heaters
do not
communicate
with the WiFi
gateway
The heaters are not linked to the WiFi
gateway.
Make sure the Link icon is fixed; if not, try linking again.
Distance exceeding 30 m and 2-3 walls.
First link the nearest heaters, since each heater acts as signal repeater.
"Link" icon flashes.
Check the Wifi gateway
