Troubleshooting
7 - 12 Problems and Possible Solutions
7
Audio Volume is too low
when listening
through
headphones
.
You have set the Speaker Configuration to 5.1 or 7.1 Speaker
. It is
recommended that you set the
Speaker Configuration
to
Stereo
(not to 5.1 or
7.1 Speaker) when listening through headphones in order to maximize audio
quality. See
“Audio Features” on page 2 - 7
The
Sound Blaster
audio controls don’t
work when the system is connected to an
external display through an HDMI/
Display Port cable
.
Note that Sound Blaster Audio will be disabled when you are connecting to an
external display through an HDMI or Display Port connection. See
Blaster Audio & HDMI” on page C - 39
The
fingerprint reader has problems
scanning fingers.
When fingers are wet or sweaty the software application may have difficulty
reading a scanned finger.
Make sure your fingers are clean and dry when
attempting to scan them across the sensor for detection.
When using a
Bluetooth headset the
audio appears to be mono
and not
stereo.
This is a common issue with Bluetooth headsets. To resolve this issue do the
following (you will need to
repeat this procedure
after every
boot up
,
restart
,
or when the
system resumes from hibernation
):
1.
Go to the
Devices & Printers
control panel in
Windows
.
2.
Double-click the Bluetooth headset.
3.
Click
Connect
to complete the stereo connection.
OR
1.
Go to the
Sound
control panel in
Windows
.
2.
Right-click (in the
Playback
tab) the Bluetooth Stereo Audio device
(the default device is
Headset
).
3.
Click
Connect
to complete the stereo connection.
Problem
Possible Cause - Solution
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