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Chapter 2: Getting Started 21
Error Messages
When the INTERACT system encounters an error, an Error Icon will appear in the lower left corner of
INTERACT Software. Review this log to troubleshoot problems.
v
iew
e
rror
M
essages
• Click the Error Icon in the lower left corner of the INTERACT window
C
lear
e
rror
M
essages
• Click Clear
»
NOTE : Users can also select and copy error messages.
SYSTEM CHECKS
» NOTE : To perform a diagnostic the INTERACT system must be connected.
The System Checks window allows you to check your INTERACT system to be sure all parts of your system
are connected and working properly. You should run the system checks before all uses of the INTERACT and
once a week to troubleshoot any problems.
Open System Diagnostics
• Click the System Checks toolbar button. Alternatively, System Checks can be selected from the
Tools->System Checks menu option.
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un
s
ysTeM
C
heCks
• Click the Start button.
You will hear a tone as the INTERACT checks attached loudspeakers and mics. When the check is complete,
lights will indicate the status of each component. Green indicates the part is connected and functioning. Red
indicates a problem with the component.
FIRMWARE LOADER
Updates and enhancements to your INTERACT system are made available through new software and
firmware releases which can be downloaded from the ClearOne Web site. Once you have installed the new
software version, you will need to upload new firmware files to your INTERACT units.
Connect to the INTERACT Unit
Click the INTERACT unit icon in the Connection list. If you are connecting via IP you will be prompted to enter
the User Name and Password (defaults are User Name = “
clearone ”, Password=” interact ” - all lower
case).
Once a connection is established, the Configuration screen will appear and the unit name and online status
will be displayed.
It is recommended that you make a backup of your original Site File, located in the same location you saved
the file. The firmware will be located in the INTERACT Software folder, located in:
C:\Program Files\ClearOne\Interact\1.0\firmware