Encore TWC-703 Adapter
iii. Asia-Pacific:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:[email protected]
d. Email Technical Support is available for all Clear-Com branded products free of charge for
the life of the product, or two years after a product has been classified as obsolete,
whichever comes first. To log or update a request, send an email to:
e. Support for Distributor and Dealer Sales
a. Distributors and Dealers may utilize the Customer Service Centers once a system has
been installed and commissioned. Clear-Com Systems and Applications Engineers will
provide support to the Distributor from the pre-sales stage through to satisfactory
installation for new system purchases. Customers will be encouraged to contact their
Dealer or Distributor with their installation and technical support enquires rather than
using the Customer Service Centers directly.
f. Support for Direct Sales
i. Customers may utilize the Customer Service Centers once a system has been installed
and commissioned by Clear-Com Systems and Applications Engineers, or in the case
of project installations, once the Project Team has completed the hand-over to the
Support Centers.
5.2
Return Material Authorization Policy
a. Authorizations: All products returned to Clear-Com or a Clear-Com Authorized Service
Partner must be identified by a Return Material Authorization (RMA) number.
b. The Customer will be provided with an RMA number upon contacting Clear-Com Sales
Support as instructed below.
c. The RMA number must be obtained from Clear-Com via phone or email prior to returning
product to the Service Center. Product received by the Service Center without a proper
RMA number is subject to return to the Customer at the Customer's expense.
d. Damaged equipment will be repaired at the Customer's expense.
e. Returns are subject to a 15% restocking fee.
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