Clavister SG4300 Series, Руководство по началу работы, Страница: 59 / 68

Chapter 4. Warranty Service
Limitation of Warranty
Clavister warrants to the customer of the SG4300 Series Appliance that the Hardware components
will be free from defects in material and workmanship under normal use for a period of two (2)
years from the Start Date (as defined below). The warranty will only apply to failure of the product
if Clavister is informed of the failure not later than two (2) years from the Start Date or thirty (30)
days after that the failure was or ought to have been noticed by the customer.
The warranty will not apply to products from which serial numbers have been removed or to defects
resulting from unauthorized modification, operation or storage outside the environmental
specifications for the product, in-transit damage, improper maintenance, defects resulting from use
of third-party software, accessories, media, supplies, consumables or such items not designed for
use with the product, or any other misuse. Any replacement Hardware will be warranted for the
remainder of the original warranty period or thirty days, whichever is longer.
Note that the term Start Date means the earlier of the product registration date OR ninety (90) days
following the day of shipment by Clavister.
Obtaining Warranty Service with an RMA
Warranty service can be obtained within the warranty period with the following steps:
1. Obtain a Return Material Authorization (RMA) number from Clavister. This must be obtained
before the product is sent back.
The Clavister RMA request form can be found online at (clickable link):
http://www.clavister.com/support/support_rma_request.html
If the Purchaser's circumstances require special handling of warranty correction, then at the
time of requesting the RMA number, the Purchaser may also propose suitable special
procedures.
2. The defective product MUST be packaged securely in the original packaging or other suitable
shipping packaging to ensure that it will not be damaged in transit.
3. The RMA number must be clearly marked on the outside of the package.
4. The package is then shipped to Clavister with all the costs of mailing/shipping/insurance paid
by the Purchaser. The address for shipping is:
Clavister AB
Sjögatan 6J
891 60 Örnsköldsvik
SWEDEN
If the product has not yet been registered with the Clavister through it's client web, a proof of
purchase (such as a copy of the dated purchase invoice) must be provided with the shipped
product.
An RMA Number Must Be Obtained Before Shipping
Any package returned to Clavister without an RMA number will be rejected and shipped back to the
Purchaser at the Purchaser's expense. Clavister reserves the right in such a case to levy a reasonable
handling charge in addition to mailing and/or shipping costs.
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