D15362.16 DX70 and DX80 Administrator Guide CE9.13, JUNE 2020.
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Cisco Webex DX70 and DX80
Administrator Guide
Download all log files
Click
Download logs archive...
and follow the instructions.
An anonymized call history
is included in the log files by
default.
Use the drop down list if
you want to exclude the call
history from the log files, or
if you want to include the full
call history (non-anonymous
caller/callee).
Open/save one log file
Click the file name to open the
log file in the web browser;
right click to save the file on
the computer.
Sign in to the web interface and navigate to
Maintenance > System Logs
.
Download log files
About log files
The log files are Cisco specific debug
files which may be requested by the
Cisco support organization if you need
technical support.
The
current log files
are time stamped
event log files.
All current log files are archived in a time
stamped
historical log file
each time the
device restarts. If the maximum number
of historical log files is reached, the
oldest one will be overwritten.
Extended logging mode
Extended logging mode may be switched
on to help diagnose network issues and
problems during call setup. While in this
mode more information is stored in the
log files.
Extended logging uses more of the
device’s resources, and may cause
the device to under-perform. Only use
extended logging mode when you are
troubleshooting an issue.
Start extended logging
Click
Start extended logging...
.
Extended logging lasts for
3 or 10 minutes, depending
on whether full capture of
network traffic is included or
not.
Click
Stop extended logging
if
you want to stop the extended
logging before it times out.
As default, the network traffic
is not captured. Use the drop
down menu if you want to
include partial or full capture of
network traffic.
Refresh a log file list
Click the refresh button for
Current logs
or
Historical logs
to update the corresponding
lists.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices
Maintenance
