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D14850.12 MX200 and MX300 Administrator Guide TC7.3, JULY 2015.

Cisco TelePresence MX200 and MX300

Administrator Guide

Troubleshooting

The troubleshooting page lists the status for some common

sources of errors. The list may be different for different

products and installations

Note that critical issues and errors are clearly marked in red

color; warnings are yellow.

Run diagnostics

Click

Re-run diagnostics

to make sure

the information in the list is up-to-date.

The messages shown in the illustration serve as examples. Your

system may show other information.

Leave standby mode

This button is only visible when the

system is in standby mode. If in

standby mode, click

Deactivate standby

to wake up the system.

Navigate to: Diagnostics > Troubleshooting

Contents

Introduction

System settings

Setting passwords

Appendices

Web interface

Содержание Telepresence MX200

Страница 1: ...5 Cisco Systems Inc All rights reserved 1 Cisco TelePresence MX200 and MX300 Administrator Guide MX200 MX300 Administrator guide for Cisco TelePresence MX200 and MX300 1st generation Software version TC7 3 JULY 2015 Contents Introduction System settings Setting passwords Appendices Web interface ...

Страница 2: ...user interface screenshots 46 Upgrading the system software 47 Adding option keys 48 Backup and restore 49 Reverting to the previously used software version 50 Factory reset 51 Remote support user 52 Restarting the system 53 System settings 54 Overview of the system settings 55 Audio settings 58 Cameras settings 60 Conference settings 62 FacilityService settings 67 H323 settings 68 Logging setting...

Страница 3: ...endices 115 Cisco VCS provisioning 116 Optimal definition profiles 117 Packet loss resilience ClearPath 118 Factory resetting the video system 119 Factory resetting the Touch 8 control panel 120 Technical specification 121 Supported RFCs 123 User documentation on the Cisco web site 124 Cisco contacts 125 Contents Introduction System settings Setting passwords Appendices Web interface Contents ...

Страница 4: ...ULY 2015 www cisco com Copyright 2011 2015 Cisco Systems Inc All rights reserved 4 Cisco TelePresence MX200 and MX300 Administrator Guide Chapter 1 Introduction Contents Introduction System settings Setting passwords Appendices Web interface Introduction ...

Страница 5: ...cations Manager CUCM Administrator guide this guide Information required to administer your product Quick reference guides How to use the product User guides How to use the product Knowledge base articles Video conferencing room primer General guidelines for room design and best practice Video conference room acoustics guidelines Things to do to improve the perceived audio quality Software release...

Страница 6: ... taken and which IP address the request was initiated from It is possible to allow and disallow snapshots remotely but not to observe the room without the users being notified TC7 3 3 and later Remote Monitoring option key Due to security reasons taking snapshots of local and far end video streams from the call control page on the system s web interface now requires an option key to be installed o...

Страница 7: ...ication Server VCS or Cisco WebEx TelePresence provisioning All you need is to authenticate your endpoint to the network PrecisionHD camera with pan tilt and 4x optical zoom helps ensure optimal framing and video clarity Dedicated camera presets provide flexibility and easy viewing for any meeting scenario The 8 inch Touch interface offers simple control Simple one button to push calling integrate...

Страница 8: ...external microphones Touch controller Precision HD camera MX200 42 LCD monitor MX300 55 LCD monitor Internal microphone Codec embedded in video unit Loudspeakers MX200 MX300 Rear view MX200 mounting options floor stand table stand wall mount MX300 mounting options floor stand wall mount Cisco TelePresence MX200 and MX300 at a glance page 2 of 2 Contents Introduction System settings Setting passwor...

Страница 9: ...LY 2015 www cisco com Copyright 2011 2015 Cisco Systems Inc All rights reserved 9 Cisco TelePresence MX200 and MX300 Administrator Guide Chapter 2 Web interface Contents Introduction System settings Setting passwords Appendices Web interface Web interface ...

Страница 10: ...d choose Sign out from the drop down list Accessing the web interface The web interface provides full configuration access to your video conference system You can connect from a computer and administer the system remotely In this chapter you will find information how to use the web interface for system configuration and maintenance We recommend that you use the latest release of one of the major w...

Страница 11: ...arning saying that the system password is not set is shown on screen until you set a password You can read more about passwords in the Setting passwords chapter 1 Open the Change Password dialog Hover the mouse over your the name and choose Change password in the drop down list 2 Set the new password Enter your current and new passwords as requested and click Change password for the change to take...

Страница 12: ...Main menu Hover the mouse over a main menu item in order to see the titles of the related sub pages Click a sub page s title to open it Click the main menu item itself if there are no sub pages Only pages that the user has access rights for are shown Click Home to return to the System Information page Call Control Maintenance Software Upgrade Option Keys Backup and Restore Diagnostics Troubleshoot...

Страница 13: ...us of the system This includes information like system name and product type which software version the system runs its IP address etc Also the registration status for the video networks SIP and H 323 is included as well as the number URI to use when making a call to the system Navigate to Home The system information shown in the illustration serve as an example Your system may be different Conten...

Страница 14: ...em far end snapshots may also be captured Whether or not the Remote Monitoring option key is installed on the far end video system does not make any difference Far end snapshots are prohibited during encrypted calls Navigate to Call Control View snapshots from the input sources Install the Remote Monitoring option key in order to view snapshots from the selected main source or presentation source ...

Страница 15: ...rator is visually monitoring the room is displayed on the main display of the video system Far end snapshots If the snapshot feature is enabled on the video system far end snapshots may also be captured Whether or not the snapshot feature is enabled on the far end video system does not make any difference Far end snapshots are prohibited during encrypted calls Navigate to Call Control View snapsho...

Страница 16: ...nt as you did when calling the first participant Calling more than one using a conference bridge CUCM ad hoc conferencing or MultiWay is not supported from the web interface even if it is supported by the video system itself Calling someone Click a contact name either in the Local Directory or Recents lists Then click Call in the contact card Alternatively enter the complete URI or number in the S...

Страница 17: ...are content with the other participant in the call far end If you are not in a call the content is shared locally on your display Sharing content 1 Choose a Presentation source from the drop down list 2 Click Start Presentation Stop content sharing Click the Stop Presentation button that is present while sharing Whether or not snapshots of input sources are shown as illustrated depends on the soft...

Страница 18: ...ls Show hide call details Volume up Microphone mute Click the information button to show details about the call Click the button again to hide the information Click the button to mute the microphone Then the text changes to Microphone Off Click again to unmute Whether or not snapshots of input sources are shown as illustrated depends on the software version configuration and options installed on t...

Страница 19: ...era presets If one or more presets are defined click Presets to open a list of available presets Click a preset s name to move the camera s to the preset position Click OK to close the window You cannot use the web interface to define a preset you should use the video system s Touch user interface Choose which camera to control Click the arrow to open the drop down list Then choose the camera you ...

Страница 20: ...es of meetings may require different layouts Change the layout Click Change layout and choose your preferred layout in the window that opens The set of layouts to choose from depends on the system configurations You may change the layout while in a call Navigate to Call Control Whether or not snapshots of input sources are shown as illustrated depends on the software version configuration and opti...

Страница 21: ...e far end system Only the available controls will appear Control the remote participant s camera 1 Click the camera icon to open the remote camera control window 2 Use the left and right arrows to pan the camera the up and down arrows to tilt it and and to zoom in and out For software versions TC7 3 0 to TC7 3 2 the cursor must be in the image to show the controls Navigate to Call Control Whether ...

Страница 22: ...te indicator is available on all pages except the Call Control page The badge indicates the number of active calls If the system is idle there is no badge Click the indicator to get more details about connected calls Call control Use these buttons to Show call details Put the call on hold Disconnect the call Incoming call notification As default a notification is given when the system receives a c...

Страница 23: ...he left pane all related settings appear to the right Each system setting is further described in the System settings chapter Expanding and collapsing lists Use these buttons to expand and collapse all or individual lists Searching for settings Enter as many letters as needed in the search field All settings including the value space containing these letters will be highlighted The configuration s...

Страница 24: ...that an administrator is able to change all system settings an administrator user must possess all user roles You can read more about user administration and user roles in the User administration chapter Drop down list Click the arrow to open the drop down list and choose the preferred value Click Save for the change to take effect Text input field Enter new text in the input field Click Save for ...

Страница 25: ...lists Use these buttons to expand and collapse all or individual lists Searching for status entries Enter as many letters as needed in the search field All entries including the value space containing these letters will be highlighted System status The system status is grouped in several categories When you choose a category in the left column the related status appears in the window to the right ...

Страница 26: ...ame followed by Edit contact Then click Delete to remove the entry from the Favorites list Adding a contact method You can store more than one contact method for each contact e g video telephone and mobile Storing a contact in a folder Choose the appropriate folder from the drop down list No folder means that the contact will be stored at the top level Note that only the first contact method appea...

Страница 27: ...and show its list of contacts Adding a folder Click Add folder and fill in the form that pops up Then click Save to create the folder Changing or Deleting a folder Click Edit folder and update the information in the form that pops up Then click Save to store the changes Click Delete to remove the folder and all its contacts and sub folders Confirm your choice in the dialog that pops up Navigate to...

Страница 28: ...e list Click the miniature to switch to the corresponding wallpaper Choose None if you do not want a wallpaper The chosen option is highlighted Upload a custom wallpaper Click Browse and locate your custom wallpaper image file Click Upload to save the file on the video system Supported file formats BMP GIF JPEG PNG Maximum file size 4 MByte The custom wallpaper will be automatically activated once...

Страница 29: ...e ringtone will be played back on the video system itself and not through the web interface Changing ringtone Choose a ringtone from the drop down list and click Save to make it the active ringtone Playing back the ringtone Click the play button to play back the ringtone Use the stop button to end the playback Navigate to Configuration Personalization Set the ringtone volume Use the slide bar to a...

Страница 30: ...ophones ISDN Links and Touch controllers The peripherals shown in the illustration serve as examples Your system may have different peripherals and video input output configurations Managing ISDN Link If an ISDN Link is paired to the video system it can be managed from this page How to configure and use the ISDN Link are described in the ISDN Link documentation on http www cisco com go isdnlink do...

Страница 31: ... roles with non overlapping rights exist ADMIN A user holding this role can create new users and change most settings The user neither can upload audit certificates nor change the security audit settings USER A user holding this role can make calls and search the phone book The user can modify a few settings e g adjusting the ringtone volume and setting the time and date format AUDIT A user holdin...

Страница 32: ... roles check boxes As a default the user has to change the password when signing in for the first time Do not fill in the Client Certificate DN Distinguished Name field unless you want to use certificate login on HTTPS 3 Set the Status to Active to activate the user 4 Click Create User to save the changes Use the Back button to leave without making any changes Navigate to Configuration User Admini...

Страница 33: ...in the Client Certificate DN field if using certificate login on HTTPS 3 Click Update User to save the changes Use the Back button to leave without making any changes Changing the password Follow these steps in order to change the password 1 Click the name of an existing user to open the Editing user window 2 Enter the new password in the appropriate input fields 3 Click Change Password to save th...

Страница 34: ... existing user to open the Editing user window 2 Set the Status to Inactive 3 Click Update User to save the changes Use the Back button to leave without making any changes Deleting a user account Follow these steps in order to delete a user account 1 Click the name of an existing user to open the Editing user window 2 Click Delete user name and confirm when prompted Navigate to Configuration User ...

Страница 35: ...ts to provide initial information to all users he can create a sign in banner The message will be shown when the user signs in to the web interface and the command line interface Adding a sign in banner Enter the message that you want to present to the user when signing in and click Save to activate the banner Navigate to Configuration Sign In Banner Contents Introduction System settings Setting p...

Страница 36: ...ntication fails the connection will not be established Enabling and disabling certificates Use the buttons to switch a certificate on or off for the different services You can also view a certificate and delete a certificate using the corresponding buttons Contact your system administrator to obtain the following file s Certificate file format PEM Private key either as a separate file or included ...

Страница 37: ...all CAs needed in order to verify certificates for audit logging HTTPS SIP and IEEE 802 1X connections If the server cannot be authenticated the connection will not be established The certificate and certificate issuers shown in the illustration serve as examples Your system will have other certificate s Contact your system administrator to obtain the CA certificate list file format PEM Viewing an...

Страница 38: ...stem sends encrypted audit logs to an external audit server syslog server which identity must be verified by a signed certificate If the audit server cannot be authenticated the logs will not be sent Always upload the list of trusted certificate authorities before enabling secure audit logging Enable secure audit logging i Go to the System Configuration page and choose the Security category ii Ent...

Страница 39: ...tion fails the video system will not receive the provisioning and not be registered Factory resetting the video system will not delete the list of pre installed certificates Navigate to Configuration Security Preinstalled CAs tab The certificate and certificate issuers shown in the illustration serve as examples Your system will have other certificate s Viewing or disabling certificates You can vi...

Страница 40: ...equences of strong security mode before you continue 1 If you want to use strong security mode click Enable strong security mode Confirm your choice in the dialog box that appears The system will restart automatically 2 Change the password when you are prompted The new password must meet the strict criteria as described How to change the system password is described in the Setting passwords sectio...

Страница 41: ...leared each time the system restarts System Configuration changes that have been made since the last system restart Information about calls that are placed or received since the last system restart call history Internal log files that has been made since the last system restart Changes that are made to the local contacts favorites list since the last system restart All IP related information DHCP ...

Страница 42: ... trust lists CTL and ITL that are stored on the video system Normally you will not delete the old CTL and ITL files but there are a few cases when you will need to delete them The trust lists fingerprints and an overview of the certificates in the lists are displayed on the web page This information can be useful for troubleshooting For more information about CUCM and trust lists read the Administ...

Страница 43: ...that critical issues and errors are clearly marked in red color warnings are yellow Run diagnostics Click Re run diagnostics to make sure the information in the list is up to date The messages shown in the illustration serve as examples Your system may show other information Leave standby mode This button is only visible when the system is in standby mode If in standby mode click Deactivate standb...

Страница 44: ...al log files is reached the oldest one will be overwritten Downloading all log files Click Download logs archive and follow the instructions An anonymized call history is included in the log files by default Use the drop down list if you want to exclude the call history from the log files or if want to include the full call history non anonymous caller callee The log files shown in the illustratio...

Страница 45: ...ystem s resources and may cause your video system to under perform You should only use extended logging mode when troubleshooting an issue Start extended logging Click Start extended logging Extended logging lasts for 10 minutes You can stop the extended logging before it times out by clicking the Stop extended logging button that appears when extended logging is on As default the network traffic ...

Страница 46: ...ace Screenshots If you want to delete all screenshots click Remove all To delete just one screenshot click the button for that screenshot Capture a screenshot Click Take screenshot of Touch Panel to capture a screenshot of the Touch controller or click Take screenshot of OSD to capture a screenshot of the on screen display The screenshot will display in the area below the buttons Note that it can ...

Страница 47: ...to be able to use the video system As from version TC6 1 any TC release key will do For older releases the release key is specific for each main release e g TC4 TC5 TC6 Normally you do not need to install the release key yourself The release key is preserved when you upgrade from an earlier software version and the release key is pre installed on new systems As from TC7 0 it is no longer possible ...

Страница 48: ...ion keys are not deleted when performing a software upgrade or factory reset so they need to be added only once Each video system has unique option keys for example 1R000 1 AA7A4A09 Contact your Cisco representative to obtain information about available option keys and how to get the required key s Navigate to Maintenance Option Keys Add an option key i Enter an Option Key in the appropriate text ...

Страница 49: ... can be loaded back onto the system thereby restoring the configuration Backing up or showing the current configuration Click Preview backup to display the current settings on screen Click Take backup to store the configuration as a text file Restoring an earlier configuration Click Browse and find the file with the configuration you want to restore Click Restore to reconfigure the system as defin...

Страница 50: ...recommend that you backup your system s log files and configuration before you swap to the other software image Navigate to Maintenance System Recovery Backup tab and Software Recovery Swap tab 1 Revert to the previously used software version by clicking Switch to software TCx y z where x y z indicates the software version 2 Click Yes to confirm your choice or Cancel if you have changed your mind ...

Страница 51: ...ot be affected The system restarts automatically after the reset It is using the same software image as before We strongly recommend that you backup your system s log files and configuration before you perform a factory reset It is not possible to undo a factory reset There is more information about performing a factory reset in the Factory resetting appendix 2 Performing a factory reset Read the ...

Страница 52: ...will need assistance from Cisco Technical Assistance Center TAC to acquire the password for the remote support user The remote support user should only be enabled for troubleshooting reasons when instructed by Cisco TAC Navigate to Maintenance System Recovery Remote Support User tab Create remote support user 1 Open a case with Cisco TAC 2 Click Create user 3 Copy the text in the Token field and s...

Страница 53: ...the web interface Restarting the system Click Restart TelePresence device to restart the system It will take a few minutes before the system is ready for use Shutting down the system Click Shutdown TelePresence device to shut down the system The system cannot be turned on again remotely you must press its power button physically to turn it on Navigate to Maintenance Restart Contents Introduction S...

Страница 54: ... 2015 www cisco com Copyright 2011 2015 Cisco Systems Inc All rights reserved 54 Cisco TelePresence MX200 and MX300 Administrator Guide Chapter 3 System settings Contents Introduction System settings Setting passwords Appendices Web interface System settings ...

Страница 55: ...nference 1 1 DoNotDisturb Mode 63 Conference 1 1 Encryption Mode 64 Conference 1 1 FarEndControl Mode 63 Conference 1 1 FarEndControl SignalCapability 63 Conference 1 1 IncomingMultisiteCall Mode 66 Conference 1 1 MaxReceiveCallRate 64 Conference 1 1 MaxTotalReceiveCallRate 65 Conference 1 1 MaxTotalTransmitCallRate 65 Conference 1 1 MaxTransmitCallRate 64 Conference 1 1 MicUnmuteOnDisconnect Mode...

Страница 56: ...s SNMP Host 1 3 Address 81 NetworkServices SNMP Mode 81 NetworkServices SNMP SystemContact 82 NetworkServices SNMP SystemLocation 82 NetworkServices SSH AllowPublicKey 82 NetworkServices SSH Mode 82 NetworkServices Telnet Mode 79 NetworkServices WelcomeText 79 NetworkServices XMLAPI Mode 79 Peripherals settings 84 Peripherals Profile TouchPanels 84 Phonebook settings 85 Phonebook Server 1 1 ID 85 ...

Страница 57: ...Source 1 2 Quality 105 Video Input Source 1 2 Type 104 Video Input Source 1 2 Visibility 104 Video Input Source 1 Connector 103 Video Input Source 2 Connector 103 Video Layout DisableDisconnectedLocalOutputs 106 Video Layout LocalLayoutFamily 106 Video Layout PresentationDefault View 106 Video Layout RemoteLayoutFamily 107 Video Layout ScaleToFrame 107 Video Layout ScaleToFrameThreshold 107 Video ...

Страница 58: ...xample Audio SoundsAndAlerts KeyTones Mode Off Audio SoundsAndAlerts RingTone This setting defines which ringtone to use for incoming calls You need to enter the exact name of the ringtone You can find the available ringtones the following ways Web interface On the Configuration Personalization page Touch controller On the Ringtone Sound panel of the Settings menu This panel is either in the open ...

Страница 59: ... speaker volume This setting is obsoleted by the Audio DefaultVolume setting Requires user role USER Value space 0 100 Range The value must be between 0 and 100 The values from 1 to 100 correspond to the range from 34 5 dB to 15 dB 0 5 dB steps The value 0 means that the audio is switched off Example Audio Volume 50 Contents Introduction System settings Setting passwords Appendices Web interface S...

Страница 60: ...amera will not refocus when selecting a preset On The camera will refocus when selecting a preset The focus value that is stored with the preset may be overridden Example Cameras Preset TriggerAutofocus Auto Cameras Camera 1 Backlight This configuration turns backlight compensation on or off Backlight compensation is useful when there is much light behind the persons in the room Without compensati...

Страница 61: ...xample Cameras Camera 1 Gamma Mode Auto Cameras Camera 1 Gamma Level By setting the Gamma Level you can select which gamma correction table to use This setting may be useful in difficult lighting conditions where changes to the brightness setting does not provide satisfactory results Requires the Gamma Mode to be set to Manual Requires user role ADMIN Value space 0 7 Range Select a value between 0...

Страница 62: ...rotocolIPStack Dual Conference 1 1 TelephonyPrefix Enter the prefix to be used for telephony calls Requires user role ADMIN Value space S 0 80 Format String with a maximum of 80 characters Example Conference 1 TelephonyPrefix 520 Conference 1 1 AutoAnswer Mode Set the auto answer mode Use the Conference AutoAnswer Delay setting if you want the system to wait a number of seconds before answering th...

Страница 63: ...DefaultTimeout Example Conference 1 DoNotDisturb Mode Timed Conference 1 1 DoNotDisturb DefaultTimeout This setting determines the default duration of a Do Not Disturb session i e the period when incoming calls are rejected and registered as missed calls The session can be terminated earlier by using the user interface Touch controller or the Conference DoNotDisturb Mode setting The default value ...

Страница 64: ... 1 SIP 2 H323 3 H320 If the system cannot register or the call protocol is not enabled the auto selection chooses H323 H323 All calls are set up as H 323 calls Sip All calls are set up as SIP calls H320 All calls are set up as H 320 calls only applicable if connected to a Cisco TelePresence ISDN Link gateway Example Conference 1 DefaultCall Protocol Auto Conference 1 1 DefaultCall Rate Set the Def...

Страница 65: ...alue space 64 10000 Range Select a value between 64 and 10000 Example Conference 1 MaxTotalReceiveCallRate 10000 Conference 1 1 VideoBandwidth Mode Set the conference video bandwidth mode Requires user role ADMIN Value space Dynamic Static Dynamic The available transmit bandwidth for the video channels are distributed among the currently active channels If there is no presentation the main video c...

Страница 66: ...uto Off MultiWay CUCMMediaResourceGroupList Auto The multipoint method available will be choosen automatically if none are available the Multipoint Mode will automatically be set to Off Off Multiparty conferences are not allowed MultiWay Multiparty conferences are set up using the MultiWay service If MultiWay is chosen when the MultiWay service is not available the Multipoint Mode will automatical...

Страница 67: ...ervice 1 is available on the Touch controller The name will show on the facility service call button which appears when you tap the question mark icon in the top bar The other services are available for system integrators using the API Application Programming Interface command set Requires user role ADMIN Value space S 0 1024 Format String with a maximum of 1024 characters Example FacilityService ...

Страница 68: ... the router the following ports must be routed to the system s IP address Port 1720 Port 5555 6555 Port 2326 2487 Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address or IPv6 address Example H323 NAT Address H323 Profile 1 1 Authentication Mode Set the authentication mode for the H 323 profile Requires user role ADMIN Value space Off On Off If the H 323 Gatekeeper Authentication...

Страница 69: ... encryption key Requires user role ADMIN Value space Min1024bit Max1024bit Min2048bit Min1024bit The minimum size is 1024 bit Max1024bit The maximum size is 1024 bit Min2048bit The minimum size is 2048 bit Example H323 Profile 1 Encryption MinKeySize Max1024bit H323 Profile 1 1 Gatekeeper Discovery Determine how the system shall register to a H 323 Gatekeeper Requires user role ADMIN Value space M...

Страница 70: ...H 323 call signaling Requires user role ADMIN Value space Dynamic Static Dynamic The system will allocate which ports to use when opening a TCP connection The reason for doing this is to avoid using the same ports for subsequent calls as some firewalls consider this as a sign of attack When Dynamic is selected the H 323 ports used are from 11000 to 20999 Once 20999 is reached they restart again at...

Страница 71: ...m Copyright 2011 2015 Cisco Systems Inc All rights reserved 71 Cisco TelePresence MX200 and MX300 Administrator Guide Logging settings Logging Mode Not applicable in this version Contents Introduction System settings Setting passwords Appendices Web interface System settings ...

Страница 72: ...twork 1 IPv4 Address 192 0 2 2 Network 1 1 IPv4 Gateway Define the IPv4 network gateway This setting is only applicable when the Network Assignment is set to Static Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address Example Network 1 IPv4 Gateway 192 0 2 1 Network 1 1 IPv4 SubnetMask Define the IPv4 network subnet mask This setting is only applicable when the Network Assignmen...

Страница 73: ... automatically If this setting is Off or the DHCP server does not support option 150 the TFTP server address must be set manually using the Provisioning ExternalManager Address setting If the Network VLAN Voice Mode setting is Auto and the Cisco Discovery Protocol CDP assigns an ID to the voice VLAN then a request for option 150 will always be sent That is the Network DHCP RequestTFTFServerAddress...

Страница 74: ... a value between 0 to 63 the higher the number the higher the priority The default value is 0 best effort Example Network 1 QoS Diffserv Audio 0 Network 1 1 QoS Diffserv Video This setting will only take effect if Network QoS Mode is set to Diffserv Define which priority Video packets should have in the IP network The packets on the presentation channel shared content are also in the Video packet ...

Страница 75: ...n doubt contact your network administrator The priority set here might be overridden when packets are leaving the network controlled by the local network administrator Requires user role ADMIN Value space 0 63 Range Select a value between 0 to 63 the higher the number the higher the priority The default value is 0 best effort Example Network 1 QoS Diffserv ICMPv6 0 Network 1 1 QoS Diffserv NTP Thi...

Страница 76: ...t used only server side On When set to On the client video system will perform a mutual authentication TLS handshake with the server Example Network 1 IEEE8021X UseClientCertificate Off Network 1 1 IEEE8021X Identity The 802 1X Identity is the user name needed for 802 1X authentication Requires user role ADMIN Value space S 0 64 Format String with a maximum of 64 characters Example Network 1 IEEE8...

Страница 77: ...ode Authenticates LAN clients without the need for client certificates Developed by Microsoft Cisco and RSA Security Requires user role ADMIN Value space Off On Off The EAP PEAP protocol is disabled On The EAP PEAP protocol is enabled default Example Network 1 IEEE8021X Eap Peap On Network 1 1 MTU Set the Ethernet MTU Maximum Transmission Unit Requires user role ADMIN Value space 576 1500 Range Se...

Страница 78: ... 0042 8329 2001 db8 abcd 0012 0 64 Network 1 1 VLAN Voice Mode Set the VLAN voice mode The VLAN Voice Mode will be set to Auto automatically if you have Cisco UCM Cisco Unified Communications Manager as provisioning infrastructure Note that Auto mode will NOT work if the NetworkServices CDP Mode setting is Off Requires user role ADMIN Value space Auto Manual Off Auto The Cisco Discovery Protocol C...

Страница 79: ...such as call transfer diagnostics and software uploads Requires user role ADMIN Value space Off On Off The HTTP protocol is disabled On The HTTP protocol is enabled Example NetworkServices HTTP Mode On NetworkServices SIP Mode Determine whether the system should be able to place and receive SIP calls or not Requires user role ADMIN Value space Off On Off Disable the possibility to place and receiv...

Страница 80: ...space Off On Off The HTTPS protocol is disabled On The HTTPS protocol is enabled Example NetworkServices HTTPS Mode On NetworkServices HTTPS VerifyServerCertificate When the video system connects to an external HTTPS server like a phone book server or an external manager this server will present a certificate to the video system to identify itself Requires user role ADMIN Value space Off On Off Do...

Страница 81: ...l not use an NTP server The Network Services NTP Address setting will be ignored Example NetworkServices NTP Mode Auto NetworkServices NTP Address The address of the NTP server that will be used when NetworkServices NTP Mode is set to Manual and when NetworkServices NTP Mode is set to Auto and no address is supplied by a DHCP server Requires user role ADMIN Value space S 0 64 Format A valid IPv4 a...

Страница 82: ...e space S 0 50 Format String with a maximum of 50 characters Example NetworkServices SNMP SystemLocation NetworkServices SSH Mode SSH or Secure Shell protocol can provide secure encrypted communication between the codec and your local computer Requires user role ADMIN Value space Off On Off The SSH protocol is disabled On The SSH protocol is enabled Example NetworkServices SSH Mode On NetworkServi...

Страница 83: ...d if all participants support encryption otherwise not encrypted and secure always encrypted Requires user role ADMIN Value space Off BestEffort Off The video system does not allow encryption and therefore cannot participate in a secure CTMS meeting encrypted When participating in a best effort CTMS meeting the meeting will be downgraded to non secure not encrypted BestEffort The video system can ...

Страница 84: ...If the number of connected touch panels does not match this setting the diagnostics service will report it as an inconsistency Note that only one Cisco Touch controller is supported in this version Requires user role ADMIN Value space NotSet Minimum1 0 1 2 3 4 5 NotSet No touch panel check is performed Minimum1 At least one touch panel should be connected to the video system 0 5 This number of Tou...

Страница 85: ...cation Server TMS Select TMS if the phonebook is located on the Cisco TelePresence Management Suite server Callway Select Callway if the phonebook is to be provided by the WebEx TelePresence subscription service formerly called CallWay Contact your WebEx TelePresence provider for more information CUCM Select CUCM if the phonebook is located on the Cisco Unified Communications Manager Example Phone...

Страница 86: ...e configured using TMS Cisco TelePresence Management System VCS The video system will be configured using VCS Cisco TelePresence Video Communication Server Callway The video system will be configured using the WebEx TelePresence subscription service formerly named Callway CUCM The video system will be configured using CUCM Cisco Unified Communications Manager Edge The system will connect to CUCM v...

Страница 87: ...oint will be provisioned by the alternate CUCM When the main CUCM is available again the endpoint will be provisioned by this CUCM Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address IPv6 address or DNS name Example Provisioning ExternalManager AlternateAddress Provisioning ExternalManager Protocol Determine whether to use secure management or not Requires user role ADMIN Value...

Страница 88: ...ge to this setting to take effect Requires user role ADMIN Value space 1024 65438 Range Select a value between 1024 and 65438 Example RTP Ports Range Start 2326 RTP Ports Range Stop Specify the last RTP port in the range As default the system is using the UDP ports in the range 2326 to 2487 for RTP and RTCP media data Each media channel is using two adjacent ports for RTP and RTCP The default numb...

Страница 89: ... link no syslog server running or incorrect address or port to the syslog server TLS authentication failed if in use local backup re spooling log full Ignore The system will continue its normal operation and rotate internal logs when full When the connection is restored it will again send its audit logs to the syslog server Example Security Audit OnError Action Ignore Security Audit Server Address...

Страница 90: ... space Off On On Show information about the last session Off Do not show information about the last session Example Security Session ShowLastLogon Off Security Session InactivityTimeout Determine how long the system will accept inactivity from the user before he is automatically logged out Requires user role ADMIN Value space 0 10000 Range Select a value between 1 and 10000 seconds or select 0 whe...

Страница 91: ...aud rate data transmission rate bits per second for the serial port The default value is 38400 Other connection parameters for the serial port are Data bits 8 Parity None Stop bits 1 Flow control None Requires user role ADMIN Value space 9600 19200 38400 57600 115200 Range Select a baud rate from the baud rates listed bps Example SerialPort BaudRate 38400 SerialPort LoginRequired Determine if logi...

Страница 92: ...ne the preferred IP version for sending and receiving media audio video data Only applicable when both Network IPStack and Conference CallProtocolIPStack are set to Dual and the network does not have a mechanism for choosing the preferred IP version Requires user role ADMIN Value space IPv4 IPv6 IPv4 The preferred IP version for media is IPv4 IPv6 The preferred IP version for media is IPv6 Example...

Страница 93: ...Set the discover mode to enable disable the application to search for available Turn servers in DNS Before making calls the system will test if port allocation is possible Requires user role ADMIN Value space Off On Off Set to Off to disable discovery mode On When set to On the system will search for available Turn servers in DNS and before making calls the system will test if port allocation is p...

Страница 94: ...his is the password part of the credentials used to authenticate towards the SIP proxy Requires user role ADMIN Value space S 0 128 Format String with a maximum of 128 characters Example SIP Profile 1 Authentication 1 Password SIP Profile 1 1 DefaultTransport Select the transport protocol to be used over the LAN Requires user role ADMIN Value space TCP UDP Tls Auto TCP The system will always use T...

Страница 95: ...ill be used Example SIP Profile 1 Proxy 1 Discovery Manual SIP Profile 1 1 Type Enables SIP extensions and special behavior for a vendor or provider NOTE The SIP types Alcatel Avaya Microsoft and Nortel are no longer supported from software version TC6 3 Requires user role ADMIN Value space Standard Cisco Standard Use this when registering to standard SIP Proxy tested with Cisco TelePresence VCS a...

Страница 96: ...position defined by the selected preset RestoreCameraPosition After a reboot the camera position will be set to the position it had before the last boot DefaultCameraPosition After a reboot the camera position will be set to the factory default position Example Standby BootAction DefaultCameraPosition Standby StandbyAction Define the camera position when going into standby mode Requires user role ...

Страница 97: ...f On Off Disable logging On Enable logging Example SystemUnit CallLogging Mode On SystemUnit ContactInfo Type Choose which type of contact information to show in the status field in the upper left corner of the Touch controller Requires user role ADMIN Value space Auto None IPv4 IPv6 H323Id E164Alias H320Number SipUri SystemName DisplayName Auto Show the address which another system can dial to re...

Страница 98: ...ours AM PM Example Time TimeFormat 24H Time DateFormat Set the date format Requires user role USER Value space DD_MM_YY MM_DD_YY YY_MM_DD DD_MM_YY The date January 30th 2010 will be displayed 30 01 10 MM_DD_YY The date January 30th 2010 will be displayed 01 30 10 YY_MM_DD The date January 30th 2010 will be displayed 10 01 30 Example Time DateFormat DD _ MM _ YY Time Zone This has been replaced wit...

Страница 99: ...to_Velho America Puerto_Rico America Rainy_River America Rankin_Inlet America Recife America Regina America Resolute America Rio_Branco America Rosario America Santa_Isabel America Santarem America Santiago America Santo_Domingo America Sao_Paulo America Scoresbysund America Shiprock America Sitka America St_Barthelemy America St_Johns America St_Kitts America St_Lucia America St_Thomas America St...

Страница 100: ...co BajaNorte Mexico BajaSur Mexico General NZ NZ CHAT Navajo PRC PST8PDT Pacific Apia Pacific Auckland Pacific Chatham Pacific Chuuk Pacific Easter Pacific Efate Pacific Enderbury Pacific Fakaofo Pacific Fiji Pacific Funafuti Pacific Galapagos Pacific Gambier Pacific Guadalcanal Pacific Guam Pacific Honolulu Pacific Johnston Pacific Kiritimati Pacific Kosrae Pacific Kwajalein Pacific Majuro Pacifi...

Страница 101: ... Touch controller MeetingList The list of scheduled meetings will appear as default on the Touch controller DialPad The dial pad will appear as default on the Touch controller Example UserInterface TouchPanel DefaultPanel None UserInterface UserPreferences Some user preferences ringtone volume language date and time etc can be made available from the Settings menu or from the Settings Administrato...

Страница 102: ...rations Example Video AllowWebSnapshots LocalDeviceOnly Video CamCtrlPip CallSetup Mode This setting is used to switch on self view for a short while when setting up a call The Video CamCtrlPip CallSetup Duration setting determines for how long it remains on This applies when self view in general is switched off Requires user role ADMIN Value space Off On Off self view is not shown automatically d...

Страница 103: ...hese cables can carry both the analog and digital signals the auto detection fails This setting makes it possible to override the AutoDetect and select the correct DVI video input Requires user role ADMIN Value space AutoDetect Digital AnalogRGB AnalogYPbPr AutoDetect Set to AutoDetect to automatically detect if the signal is analog RGB or digital Digital Set to Digital to force the DVI video inpu...

Страница 104: ...source to present Automatic In automatic mode the content on the input source will be presented on screen automatically If more than one source is set to Automatic the last connected source will be used If any content was active presented when the call was disconnected the content will still be displayed locally OnConnect When in on connect mode the content on the input source will be presented on...

Страница 105: ...aximum transmitted frame rate would be 30 fps while above this resolution 60 fps will also be possible if the available bandwidth is adequate Requires user role ADMIN Value space 512_288 768_448 1024_576 1280_720 1920_1080 Never 512_288 Set the threshold to 512x288 768_448 Set the threshold to 768x448 1024_576 Set the threshold to 1024x576 1280_720 Set the threshold to 1280x720 1920_1080 Set the t...

Страница 106: ... as from TC6 0 Equal The Equal layout family will be used as the local layout All videos have equal size as long as there is space enough on the screen PresentationSmallSpeaker The PresentationSmallSpeaker layout family will be used as the local layout Using this value is not recommended as from TC6 0 PresentationLargeSpeaker The PresentationLargeSpeaker layout family will be used as the local lay...

Страница 107: ...peakers are voice switched Example Video Layout RemoteLayoutFamily Auto Video Layout Scaling Define how the system shall adjust the aspect ratio for images or frames when there is a difference between the image and the frame it is to be placed in Requires user role ADMIN Value space Off On Off No adjustment of the aspect ratio On Let the system automatically adjust aspect ratio Example Video Layou...

Страница 108: ...ar in the upper left corner of the screen UpperCenter The presentation PiP will appear in the upper center position UpperRight The presentation PiP will appear in the upper right corner of the screen CenterLeft The presentation PiP will appear in the center left position CentreRight The presentation PiP will appear in the center right position LowerLeft The presentation PiP will appear in the lowe...

Страница 109: ...mine which monitor output to display the main video source self view on after a call The value reflects the monitor role set for the output in the Video Output Internal MonitorRole setting The setting applies both when self view is displayed in full screen and when it is displayed as picture in picture PiP but only if the Video Monitors setting is set to Dual Requires user role ADMIN Value space F...

Страница 110: ...Mode settings Example Video OSD EncryptionIndicator Auto Video OSD MissedCallsNotification This setting is not applicable for this product Video OSD AutoSelectPresentationSource This setting is not applicable for this product Video OSD CallSettingsSelection This setting is not applicable for this product Video OSD TodaysBookings This setting is not applicable for this product Video OSD MyContactsE...

Страница 111: ...nternal monitor and select where to show the video stream and presentation Do not change this setting manually keep the default setting Value space First First Show the main video stream and presentation on the internal monitor Video WallPaper Select a background image wallpaper for the video screen when idle You may upload a custom wallpaper to the video system using the web interface The followi...

Страница 112: ...2 Cisco TelePresence MX200 and MX300 Administrator Guide Experimental settings The Experimental settings are for testing only and should not be used unless agreed with Cisco These settings are not documented and WILL change in later releases Contents Introduction System settings Setting passwords Appendices Web interface System settings ...

Страница 113: ...15 www cisco com Copyright 2011 2015 Cisco Systems Inc All rights reserved 113 Cisco TelePresence MX200 and MX300 Administrator Guide Chapter 4 Setting passwords Contents Introduction System settings Setting passwords Appendices Web interface Setting passwords ...

Страница 114: ...ab and select User Administration 3 Choose the appropriate user from the list 4 Enter a new password and PIN code 5 Click Save Setting the system password The system password protects the video system You have to sign in to be able to use the web interface and to get access to the Administrator settings from a Touch 8 controller The admin user The video system is delivered with a default user acco...

Страница 115: ...C7 3 JULY 2015 www cisco com Copyright 2011 2015 Cisco Systems Inc All rights reserved 115 Cisco TelePresence MX200 and MX300 Administrator Guide Appendices Contents Introduction System settings Setting passwords Appendices Web interface Appendices ...

Страница 116: ...oned to the video system The settings are described in the System settings chapter in this guide Examples showing either the default value or an example value are included Downloading the provisioning configuration template You can download the templates here http www cisco com c en us support collaboration endpoints telepresence mx series products release notes list html For each software release...

Страница 117: ... must be set to Motion for the optimal definition settings to take any effect With the video input quality set to Sharpness the endpoint will transmit the highest resolution possible regardless of frame rate Go to System Configuration on the web interface and navigate to Video Input Source 1 n Quality to set the video quality parameter to Motion You can read more about the video settings in the Sy...

Страница 118: ...anced packet loss resilience These mechanisms increase the experienced quality when you use your video system in an error prone environment ClearPath is a Cisco proprietary protocol All endpoints running TC software support ClearPath If the involved endpoints and infrastructure elements support ClearPath all packet loss resilience mechanisms are used in point to point connections Contents Introduc...

Страница 119: ...1 Tap gently on the Touch screen if the unit is in sleep mode 2 Open the Settings menu and navigate to Administrator Reset You have to log in with an administrator user name and password to access the Administrator menu 3 Tap the Factory Reset button The system reverts to the default factory settings and restarts automatically This will take a few minutes The system confirms the factory reset by d...

Страница 120: ...information are lost Touch 8 restarts after the reset and receives a new configuration automatically from the video system It is not possible to undo a factory reset 1 Locate the New message indicator and Mute buttons The New message indicator is a bit hard to see but it is the button with the exclamation mark on it 2 Press and hold the New message indicator until it lights up approximately 10 sec...

Страница 121: ...mm 23 7 in Weight 40 2 kg 89 lb MX200 with table stand Height 781 mm 30 7 in Width 1026 mm 40 4 in Depth 259 mm 10 2 in Weight 31 5 kg 69 lb MX200 with wall mount Height 757 mm 29 8 in Width 1026 mm 40 4 in Depth 169 mm 6 7 in Weight 30 kg 66 lb MX300 with floor stand Height 1523 mm 60 0 in Width 1280 mm 50 4 in Depth 671 mm 26 4 in Weight 51 3 kg 113 lb MX300 with wall mount Height 942 mm 37 1 in...

Страница 122: ... DNS lookup for service configuration Differentiated Services quality of service QoS IP adaptive bandwidth management including flow control Auto gatekeeper discovery Dynamic playout and lip sync buffering H 245 dual tone multifrequency DTMF tones in H 323 Date and time support with Network Time Protocol NTP Packet loss based downspeeding DNS based URI dialing TCP IP Dynamic Host Configuration Pro...

Страница 123: ...ddress Types ANAT Semantics in the Session Initiation Protocol SIP RFC 4145 TCP Based Media Transport in the SDP RFC 4235 An INVITE Initiated Dialog Event Package for the Session Initiation Protocol SIP RFC 4566 SDP Session Description Protocol RFC 4568 SDP Security Descriptions for Media Streams RFC 4574 The Session Description Protocol SDP Label Attribute RFC 4582 The Binary Floor Control Protoc...

Страница 124: ...lation guides Install and Upgrade Install and Upgrade Guides Getting started guide Install and Upgrade Install and Upgrade Guides Maintain and Operate Maintain and Operate Guides Administrator guides Maintain and Operate Maintain and Operate Guides User guides and Quick reference guides Maintain and Operate End User Guides Knowledge base articles and frequently asked questions Troubleshoot and Ale...

Страница 125: ...PRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILIT...

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