Phone.com Setup and Troubleshooting Guide
Cisco SPA301 1-Line IP Phone
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Revised: 30 October 2012
Call Recording (cont.)
To review the recording, visit the Call Logs section in your Phone.com Control Panel. Please allow a few
minutes after the call ends for the recording to be available.
Troubleshooting
If I lose power or my internet connection goes down, will I lose phone service?
If you lose power, or if your internet service is unavailable, you will not have phone service.
Why do I not hear a dial tone?
•
If the status indicator is lit, refer to the “
Status Indicator
” section above to interpret the meaning.
•
If the status indicator is not lit, make sure that the power adapter is correctly connected.
Why do my calls have choppy audio, or drop words intermittently?
If you experience choppy audio, this is usually an indication of insufficient bandwidth. The bandwidth
available for your Voice over Internet Protocol (VoIP) calls can be reduced by file transfers, streaming
video, online gaming, or other heavy network activity. For best call quality, it is recommended you limit
heavy network or Internet activity during VoIP calls.
Why does my phone not ring?
Make sure that your phone’s call forwarding or DND features are disabled. If the status indicator slowly
blinks green and you hear a slow “stutter” tone when you pick up the phone, one of those features is
enabled.
If you still have issues after checking these features, certain network configurations can prevent your
phone from receiving VoIP traffic properly. See the “
How should I set up my network?
” section below
for some tips.
Why do my calls drop after 15 minutes?
Certain network configurations can prevent your phone from receiving VoIP traffic properly. See the “
How
should I set up my network?
” section below for some tips.
You can test your network VoIP performance at:
http://www.phone.com/customer-support/test-your-network-voip-performance/
