Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with the Contact List
SPA9000 Voice System Administration Guide
85
4
Managing Inbound Calls with the Contact List
You can use the Contact List to route inbound calls to the Auto Attendant, to a
receptionist, to a client station, to a group of stations, or to a combination of these.
•
“Routing an Inbound Call to the Auto Attendant,” on page 85
•
“Routing an Inbound Call to a Receptionist or Client Stations,” on page 85
•
“Example Contact List Rules,” on page 86
•
“Entering a Contact List Rule,” on page 91
Routing an Inbound Call to the Auto Attendant
By default, all inbound calls are routed to the Auto Attendant (
aa
). This automated
system answers inbound calls by playing pre-recorded voice message that asks
the caller to enter the desired extension. If you want only the Auto Attendant to
receive a call, keep the default setting,
aa
, in the
Contact List
field on the
Voice >
Line N
page,
Subscriber Information
section, for each line interface. For more
information, see
Chapter 7, “Configuring the Auto Attendant.”
Routing an Inbound Call to a Receptionist or Client Stations
You can route an inbound call to a receptionist or to client stations by using a
Contact List. You specify the Contact List for each line interface (Line 1, Line 2, Line
3, Line 4). For example, if Line1 is configured for an ITSP account, and a call is
placed to a Direct Inward Dialing (DID) number for that account, then the call is
routed to the Contact List that is specified on the Line 1 configuration page.
Likewise, if Line 2 is configured for a SPA400 that has PSTN lines attached, and a
call is placed to the associated PSTN phone number, then the call is routed as
specified in the
Voice > Line
page,
Subscriber Information
section,
Contact List
field.
