Configuring the Auto Attendant
Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants
SPA9000 Voice System Administration Guide
149
7
STEP 5
To set up the NightTime Auto Attendant, complete the following tasks:
•
NightTime AA
: Choose
yes
from the drop-down list.
•
NightTime AA Script
: Choose
1
,
2
, or
3
from the drop-down list.
•
DayTime:
Define the daytime hours, which also defines the nighttime hours.
Enter the start and end times in 24-hour format
SYNTAX:
start=hh:mm:ss;end=hh:mm:ss
EXAMPLE:
start=08:30:00;end=18:00:00
In this example, the daytime hours begin at 8:30:00 a.m. and end at 6:00:00 p.m.
Nighttime hours begin at 6:00:01 p.m. and end at 8:29:59 a.m.
•
NightTime Answer Delay
: Enter the number of seconds that the Auto Attendant
waits before answering a call. Typically the nighttime delay is set to 0 because
no one is on site to answer calls.
STEP 6
To set up the Weekend/Holiday Auto Attendant, , complete the following tasks:
•
Weekend/Holiday AA
: Choose
yes
from the drop-down list.
•
Weekend/Holiday AA Script
: Choose
1
,
2
, or
3
from the drop-down list.
•
Weekends/Holidays:
Define the weekend and holidays, using the following
syntax:
[wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[,mm/dd/
yyyy|mm/dd/yyyy-mm/dd/yyyy];]
•
For weekends, the syntax is
wk=n1[,ni]
. In place of
n1
, specify first day of
the weekend (1 for Monday, 2 for Tuesday, and so on). If the weekend lasts
more than one day, specify the final day of the weekend in place of
n1
.
Separate the values with a comma.
•
For holidays, specify each date in
mm/dd
or
mm/dd/yyyy
format (the year is
optional). Separate the dates with a comma, or indicate a range of dates
with a dash.
EXAMPLE:
wk=6,7;hd=1/1,2/21/2006,5/30/2006,12/19/2006-
12/30/2006
In this example, the weekend is defined as Saturday and Sunday. The
holidays are Jan. 1 indefinitely; Feb. 21, 2006; May 30, 2006; and Dec. 19-30,
2006.
•
Weekend/Holiday Answer Delay
: Enter the number of seconds that the Auto
Attendant waits before answering a call. Typically the weekend delay is set to
0 because no one is on site to answer calls.
