9. Troubleshooting
This section contains information that will allow you to solve common
problems associated with configuration and installation of Fluidmesh
products.
9.1. I cannot get the Log-in screen
If you have directly connected a Windows computer to your Fluidmesh
device for device configuration, but you cannot access the log-in form on
your web browser, check the following points:
Are you trying to access the unit using a valid IP address?
You must manually set the computer's IP address and Netmask to be
recognizable by the Fluidmesh device. The correct settings are as follows:
•
IP address:
192.168.0.10 (or any other IP address belonging to
subnet 192.168.0.0/255.255.255.0)
•
Netmask:
255.255.255.0
Have you disabled the 'Access the Internet using a proxy server' function?
If your browser shows a time-out or similar message, the computer may
be trying to access the Fluidmesh device through a proxy server. To stop
the computer from trying to access the unit through a proxy connection,
refer to
“Accessing the Cisco FM Ponte kit for device configuration” (page
.
9.2. I forgot the Administrator password
If you have forgotten the Administrator user name and/or password for the
Configurator interface, and you must access the unit to configure it using
the Configurator interface, do the following steps:
1.
Physically access the unit.
2.
Use the hardware
Reset
button to reset the unit to its factory
default settings. Refer to
“Resetting the unit to factory defaults”
9.3. The wireless link is poor or non-existent in Bridge
mode
If the unit is set to
Bridge
mode, and is showing any or all of the following
symptoms:
• There is no wireless link
• The link LED on the device enclosure shows constant red
• The wireless link is constantly below 60% signal strength
Check the following points to improve the wireless link strength:
Troubleshooting
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