Obtaining Smart Call Home Services
If you have a service contract directly with Cisco, you can register for the Smart Call Home service. Smart
Call Home analyzes Call Home messages and provides background information and recommendations. For
critical issues, Automatic Service Requests are generated with the Cisco TAC.
Smart Call Home offers the following features:
•
Continuous device health monitoring and real-time alerts.
•
Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation routed
to the correct TAC team, including detailed diagnostic information to speed problem resolution.
•
Secure message transport directly from your device or through an HTTP proxy server or a downloadable
Transport Gateway (TG). You can use a TG aggregation point to support multiple devices or in cases
where security dictates that your devices may not be connected directly to the Internet.
•
Web-based access to Smart Call Home messages and recommendations, inventory, and configuration
information for all Smart Call Home devices provides access to associated field notices, security
advisories, and end-of-life information.
You need the following items to register for Smart Call Home:
•
SMARTnet contract number for your router
•
Your email address
•
Your Cisco.com username
For detailed information on Smart Call Home, see www.cisco.com/go/smartcallhome/index.html
Anonymous Reporting
Smart Call Home is a service capability included with many Cisco service contracts and helps you to resolve
problems. In addition, information is gained from; for example, crash messages to help Cisco understand
issues occurring in the field. If you decide not to use Smart Call Home, you can still enable Anonymous
Reporting to allow Cisco to securely receive minimal error and health information from the device. If you
enable Anonymous Reporting, your customer identity will remain anonymous, and no identifying information
is sent.
When you enable Anonymous Reporting, you acknowledge your consent to transfer the specified data to
Cisco or to vendors operating on behalf of Cisco (including countries outside the United States). Cisco
maintains the privacy of all customers. For information about how Cisco treats personal information, see
the
Cisco Online Privacy Statement
.
Note
When Call Home is configured in an anonymous way, only crash, inventory, and test messages are sent to
Cisco. No identifying information is sent.
For more information about what is sent in these messages, see the
Alert Group Trigger Events and Commands,
on page 268
.
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
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Configuring Call Home for the Cisco CSR 1000v
Obtaining Smart Call Home Services