Place a Call
Dial a number and then lift the handset (or press speaker button).
Lift handset (or press
New Call
or speaker button) and dial a number.
Internal Calls (4 Digit Extensions)
Dial a users 4 digit extension to call to an internal phone.
Local Calls
Dial 9+XXX-XXXX
Long Distance Calls
Dial 9+1-XXX-XXX-XXXX
Emergency (911) Calls
Dial either 2222 or 2226 (911 and 9+911 will be directed to 2222).
Answering & Ending a Call
Lift handset, press the
Answer
soft key or speaker button.
Hang-up handset or press the
EndCall
softkey to end a call.
Ignore a Call (Divert)
When the phone is ringing, but you want to send the caller directly to
your voicemail, press the
Decline
softkey.
Redial a Number
Press
Redial
softkey
Lift the handset and press the
<Navigation>
pad arrows to select a
number from your call history
Corporate Directory
(1) Press
Contacts
.
(2) Select
Corporate Directory
.
(3) Select either First Name, Last Name or Number
(4) Enter the search criteria, press
Submit
, and select a contact.
(5) Press
Dial
or Press
Details
to check user details.
Hold And Resume A Call
(1) To place call on hold, press
Hold
button.
(2) To retrieve call, either press the
Resume
softkey or
Hold
button .
Transfer a Call
(1) Verify that you are on an active call (not on hold).
(2) Press
Transfer
.
(3) Enter the transfer recipient’s phone number.
(4) Wait for the recipient to answer or skip to Step 5.
(5) Press
Transfer
again.
View Call History/Place Calls Via Call History
(1) If you have multiple lines, select a line to view.
(2) Press
Applications
(3) Scroll to
Recents
(4) To dial from the list, scroll to a call and press
Call
.
Conference Calls
Start a Conference Call
(1) Establish the first call, press
Conference
button.
(2) Enter the participant’s phone number.
(3) Press
Conference
softkey to add participant to your call.
(4) Repeat to add additional participants.
Remove Participants
(1) While in a conference, press
Show Details
.
(2) Highlight the participant’s name and press the
Remove
softkey.
You can only remove participants if you initiated the conference.
(3) Hang up or press
EndCall
softkey to end your own participation.
Change Ringtone
(1) Press
Applications
.
(2) Select
Settings
.
(3) Select
Ringtone.
(4) Press
Play
to play the ringtone or push
Set
to select the ringtone.
VOICEMAIL
Personalizing Your Voicemail
Initial Setup
(1) Press the
Messages
button.
(2) Enter the default PIN (12XXXX; XXXX = extension number) then #
(3) Follow the prompts to record your name, greeting and a personal
PIN.
If needed your System Administrator can reset your PIN
Message Waiting Indicators (MWI)
Solid red light on your handset
Red box and call counter on a line.
Retrieving Your Voice Messages
By default all voicemail will be sent to your email. If you do not have
email access you can perform the following actions:
On Campus from YOUR Cisco Phone:
1. Dial 5000 or press the messages button.
2. Follow the voice prompts. Your ID=your phone extension.
On Campus from another Cisco Phone:
1. Lift handset; dial 5000
2. When your hear the announcement for “Cisco Unity Con-
nection Messaging System”, tap the
*
on your key pad.
3. Follow the voice prompts. Your ID=your phone extension.
On Campus from an Avaya phone:
1. Dial 7000.
2. When your hear the announcement for “Cisco Unity Con-
nection Messaging System”, tap the
*
on your key pad.
3. Follow the voice prompts. Your ID=your phone extension.
Off Campus, dial
(585) 395-7000
to retrieve Voice Messages.
1. When your hear the announcement for “Cisco Unity Con-
nection Messaging System”, hit
*
on your key pad.
2.
Follow the voice prompts.
Direct Transfer to Voicemail
(1) While on a call, press the transfer soft key.
(2) Press # and then dial the 4 digit extension,
e.g.
#XXXX
Quick Reference Guide (Cisco Unified IP Phone 8841)
05/12/2016
