6-3
Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
Chapter 6 Troubleshooting Cisco MeetingPlace Express
About Accessing the System
Step 3
Right-click on the desktop.
Step 4
From the menu, select
New Terminal
. This brings up a terminal session.
Step 5
At the prompt, enter
/root/.security/unimmunize.sh
.
Step 6
At the prompt, enter
passwd mpxadmin
. This tells the server to set a new password for the user called
mpxadmin.
Step 7
At the New password prompt, enter a new password. For security purposes, the password is displayed as
asterisks.
Note
You may see a message that the password you entered is bad. Ignore this message.
Step 8
At the Retype new password prompt, re-enter the same password again.
Step 9
At the prompt, enter
/root/.security/immunize.sh
.
Step 10
On the desktop, click
RedHat > Network Services
.
Step 11
Click
Log out
.
Recovering the System Administrator Password Used in the End-User Interface
and the Administration Console
If you forget the password that you created for the system administrator account, which is used in the
Administration Center, follow these steps to reset it:
Procedure
Step 1
Log in to the Cisco MeetingPlace Express operating system as the
mpxadmin
user.
Step 2
At the password prompt, enter the mpxadmin password. (If you have forgotten the mpxadmin password,
first follow the steps in the
“Recovering the mpxadmin Password” section on page 6-2
.)
The Cisco MeetingPlace Express operating system desktop appears.
Step 3
Right-click on the desktop.
Step 4
From the menu, select
New Terminal
. This brings up a terminal session.
Step 5
At the prompt, enter
userutil -p admin <newpassword>
, where
newpassword
is the new password.
This tells the server to set a new password for the End-User Interface and Administration Center user
called admin.
Step 6
On the desktop, click
RedHat > Network Services
.
Step 7
Click
Log out
.
About Accessing the System
This section describes what to do if you have problems accessing the Cisco MeetingPlace Express
system.