Cisco BTS 10200 Softswitch, Руководство по устранению неисправностей

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 3 Billing Troubleshooting
Billing Events and Alarms
BILLING (56)
To troubleshoot and correct the cause of the alarm, refer to the “Billing Data Corruption
Detected—Billing (56)” section on page 3-43 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
BILLING (57)
For additional information, refer to the “Prepaid Subscriber Call Attempt Failed Because of
Balance—Billing (57)” section on page 3-33 .
DESCRIPTION Billing Data Corruption Detected
SEVERITY CRITICAL
THRESHOLD 100
THROTTLE 0
DATAWORDS File/Table That May be Corrupt–STRING [32]
Low End of the Range of Records–FOUR_BYTES
High End of the Range of Records–FOUR_BYTES
Error Code–FOUR_BYTES
Location Tag–STRING [32]
PRIMARY
CAUSE
The billing data stored on the disk may have become corrupted due to a power outage, ungraceful
shutdown, or disk failure.
PRIMARY
ACTION
The BDMS that detected the problem should have gone out of service; leave it in the out-of-service
state and contact Cisco TAC for assistance. (Contact Cisco TAC.)
DESCRIPTION Prepaid Subscriber Call Attempt Failed Because of Balance
SEVERITY INFO
THRESHOLD 100
THROTTLE 0
DATAWORDS Instance Name–STRING [65]
Calling Party–STRING [32]
Called Party–STRING [32]
Pop ID- STRING [32]
PRIMARY
CAUSE
The subscriber has consumed the balance on their account.
PRIMARY
ACTION
Ask the subscriber to deposit money in the account.
SECONDARY
CAUSE
There may be a problem in the billing info at prepaid server.
SECONDARY
ACTION
Verify the billing info at the prepaid server.