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Advanced Call-Handling

Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features by default.

Storing and Retrieving Parked Calls

You can “park” a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, at a co-worker’s desk or in a conference
room).

Call Park is a special feature that your system administrator might configure for you.

Note

You have a limited amount of time to retrieve the parked call before it reverts to ringing at its
original destination. See your system administrator for this time limit.

Redirecting a Ringing Call to Your Phone

Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so
that you can answer it.

Call PickUp is a special feature that your system administrator might configure for you, depending on
your call-handling needs and work environment. For example, you might use this feature if you
typically share call-handling responsibilities with co-workers.

If you want to...

Then...

Store an active call using
Call Park

During a call, select

more > Park

. The LCD screen displays the special

call park number at which the call is stored. Make a note of the call
park number and hang up.

Retrieve a parked call

Enter the call park number from any Cisco IP Phone in your network
to connect to the call.

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Содержание 7905

Страница 1: ...o Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco IP Phone 7905G and 7912G for Cisco CallManager INCLUDING LICENSE AND WARRANTY Phone Guide ...

Страница 2: ......

Страница 3: ...ansfer two calls to each other EditDial Edit a number in a call log GPickUp Answer a call on another extension outside your group Join Join several calls on a single line MeetMe Host a conference call Monitor Enable speaker mode MonOff Disable speaker mode NewCall Make a new call Park Store an active call using Call Park PickUp Answer a call on another extension in your group Private Allow disallo...

Страница 4: ...in Start a standard conference call by calling participants During a connected call press more Confrn to add another party to the call Enter the conference participant s phone number After the call connects press Confrn again Follow this procedure to add each participant View a list of conference participants Choose an active conference and press ConfList If you want to Then Set up speed dial butt...

Страница 5: ...rdware 7 Understanding Feature Operation and Availability 8 Call Handling and Navigation Tips 8 Understanding Lines vs Calls 9 Going On Hook and Off Hook 9 Choosing and Selecting Calls 9 Switching Among Calls 10 Using Feature Menus 10 Entering and Editing Text 11 Basic Call Handling 12 Placing a Call 12 Answering a Call 14 Ending a Call 14 Using the Speaker 15 Using Hold and Resume 15 Transferring...

Страница 6: ...ng Others from Viewing or Joining a Shared Line Call 23 Tracing Suspicious Calls 23 Prioritizing Critical Calls 23 Customizing Phone Settings 25 Adjusting the Volume 25 Customizing Rings 26 Setting Up Speed Dial Buttons 26 Using Voice Messaging Call Logs and Directories 27 Accessing Your User Options Web Pages 28 Logging In to the User Options Web Pages 28 Subscribing to Phone Services 29 Understa...

Страница 7: ...ww cisco com If you want to Then Review important safety information See the Safety and Performance Information section on page 2 Use your phone after someone else has installed it for you Start with the An Overview of Your Phone section on page 7 Connect your phone to the network See the Connecting Your Phone section on page 4 Learn about the buttons and softkeys See the Buttons and Hardware sect...

Страница 8: ...fore installing or using your Cisco IP Phone Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Warning Read the installation instructions before you connect the system to its power source Warning Ul...

Страница 9: ... installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Cauti...

Страница 10: ...If that is not the case refer to Figure 1 Cisco IP Phone 7905G and Figure 2 Cisco IP Phone 7912G and the tables that follow to connect your phone Figure 1 Cisco IP Phone 7905G Cable Connections 1 Network port 10BaseT 2 Handset port 3 DC Adaptor port DC48V 4 Cisco supplied power supply optional 5 Power cable with wall socket plug 2 3 5 4 1 91637 ...

Страница 11: ... Handset Rest When you connect your phone you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Network port 10 100 SW 2 Access port 10 100 PC 3 Handset port 4 DC Adaptor port DC48V 5 Cisco supplied power supply optional 6 Power cable 3 2 4 6 5 1 91638 ...

Страница 12: ...e handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset re...

Страница 13: ...eatures to handle calls easily Special features to extend and customize your call handling capabilities Online control from your User Options web pages Access to network data and services Buttons and Hardware 1 LCD screen Displays features such as the time date your phone number caller ID call status and softkey tabs 2 Cisco IP Phone series Indicates your Cisco IP Phone model number 9 8 3 4 6 5 7 ...

Страница 14: ... screen Softkey functions change depending on the status of your phone for example if the phone is active or idle 4 Navigation button Enables you to scroll through text highlight menu items and select calls displayed on the LCD screen Also provides access to speed dial numbers 5 Menu button Displays a menu that provides access to a voice messaging system phone logs and directories settings and ser...

Страница 15: ...hook or off hook On Hook The phone handset is resting in the cradle no calls are active and you do not have an active dial tone Your phone provides on hook dialing which enables you to enter or choose phone numbers before activating the call Off Hook The phone handset is lifted from the cradle or you have pressed Dial or NewCall to get a dial tone Choosing and Selecting Calls Many phone features r...

Страница 16: ...See your phone s LCD screen Switch between calls on one line Choose the call you want to switch to and press Resume Switch from a connected call to answer a ringing call Press Answer Doing so answers the new call and places the first call on hold automatically If you want to Then Access the feature menus Press the Menu button to display Messages Directories Settings and Services feature menus Scro...

Страница 17: ...ter on your phone display Press the appropriate keypad number one or more times to select a letter with or without capitalization When you pause the cursor automatically advances to allow you to enter the next letter Delete within an entry or move your cursor Press or Delete to remove a letter or digit Press to move the cursor to the right ...

Страница 18: ...e of these things to go off hook Lift the handset Press Dial Dial on hook with dial tone Press NewCall and dial the number Redial the most recently dialed number Press Redial Speed dial a number Do one of the following Press the Navigation button to choose a number from your list of speed dial numbers and then press Dial Enter a speed dial index number 1 99 on the keypad while on hook and press Ab...

Страница 19: ...ng Your Cisco IP Phone on the Web guide for more details Place a call when another call is active Press the Hold button Then dial redial or speed dial a number Receive notification when a busy or ringing extension becomes available Call the number and press CallBack while listening to the busy tone or ring sound Hang up When the extension becomes available your phone will provide you with an audio...

Страница 20: ...press Answer To return to the original call use the Navigation button to select the desired call and then press the Hold button To switch between calls use the Navigation button to select the desired call and then press the Hold button to resume To create a conference call between yourself and the other two parties select the desired calls and press Join Set up your phone to automatically connect ...

Страница 21: ...other connected calls must be placed on hold Tips Engaging the Hold feature typically generates music or a beeping tone For this reason avoid putting a conference call on hold If you want to Then Listen to the other party on the speaker Press Monitor and then hang up the handset You will be able to hear the call but you will not be able to talk on the call Listen to the other party using the hands...

Страница 22: ... conference calling is a default feature available on most phones Join use this softkey to establish a standard conference 3 16 participants among several current calls on a single line Standard or ad hoc conference calling is a default feature available on most phones If you want to Then Transfer a call without talking to the transfer recipient During a connected call press Trnsfer and enter the ...

Страница 23: ...utomatically added to the conference Start a standard conference call by calling participants During a connected call press more Confrn to add another party to the call Enter the conference participant s phone number After the call connects and you have spoken to the conference participant press Confrn again to add this party to your call Follow this procedure to add each participant Join a standa...

Страница 24: ...e than 100 participants The maximum number is determined by your system administrator Drop the last party added to a standard conference Press RmLstC or scroll to highlight the participants name at the top conference list and press Remove The last participant to the conference is always listed at the top of the list You can only remove participants if you initiated the conference call End a standa...

Страница 25: ...g on your phone even if you set it up from your User Options web page If you want to Then Set up call forwarding on your phone Press more CFwdALL and enter a target phone number Cancel call forwarding on your phone Press more CFwdALL Set up or cancel call forwarding on your computer Log in to your User Options web page select your device then choose Forward all calls to a different number from the...

Страница 26: ...ked call before it reverts to ringing at its original destination See your system administrator for this time limit Redirecting a Ringing Call to Your Phone Call PickUp allows you to redirect a call that is ringing on a co worker s phone to your own phone so that you can answer it Call PickUp is a special feature that your system administrator might configure for you depending on your call handlin...

Страница 27: ...es that a co worker who is sharing your line is using their phone When your phone displays remote in use you may also see information about your co worker s call such as the called party and call duration Conversely when you are using a shared line information about your call may be displayed on your co worker s phone If you are sharing a line and do not want other people to see information about ...

Страница 28: ...red line you can use cBarge to join an in progress call and convert it to a standard conference This gives you and all call participants the same features available in standard conferences see the Making Conference Calls section on page 16 for details and you can add additional participants to the call When you use cBarge other parties on the call hear a tone and brief interruption in the call and...

Страница 29: ...l Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls These critical calls might require higher priority handli...

Страница 30: ...from low to highest Make a priority precedence call Enter the MLPP access number which is provided by your system administrator followed by the phone number Receive a priority precedence call Hear the special call waiting tone and note the special icon displayed for the incoming call View the priority level of a call Higher priority calls display at the top of your call list The following icons in...

Страница 31: ...he Volume The table below describes how to adjust and save volume levels on your phone Tip If you adjust the handset or speaker volume without saving the change the volume will revert to the previously saved level the next time you use that audio mode If you want to Then Adjust the volume level for a call Press the volume button during a call or after invoking a dial tone Doing so adjusts the volu...

Страница 32: ...als to place calls see the Placing a Call section on page 12 If you want to Then Change the ring sound Press the Menu button and select Settings Ring Type Use the Navigation button to scroll through the ring types and press Play to hear the selected ring type When you find the ring you want press Select and OK If you want to Then Set up speed dial buttons Log in to your User Options web pages sele...

Страница 33: ...ssage Look to see if there is a red light on your handset Listen to your voice messages or access the voice messages menu Press Message and follow the voice instructions You can also access the voice messaging system by pressing the Menu button and selecting Messages View your call logs Press the Menu button and select Directories Missed Calls Placed Calls or Received Calls A maximum of 10 records...

Страница 34: ...isco IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon english ipp7905g index htm Note If your company is not using the Cisco CallManager as the call processing agent for your phone system you will not have a User Options web page Logging In to the User Options Web Pages Procedure Step 1 Obtain a User Options URL user ID and default password from...

Страница 35: ...r to the table below for more information If you want to Then do this after you log in and select your device type Subscribe to a service From the main menu choose Configure your Cisco IP Phone Services Select a service from the Available Services drop down list and click Continue Enter more information upon request such as a zip code or PIN then click Subscribe Change or end subscriptions From th...

Страница 36: ...Dial service See the Setting Up Speed Dial Buttons section on page 26 Subscribing to Phone Services section on page 29 Want to use one extension for several phones Request a shared line This allows you to use one extension number for your desk phone and mobile phone for example See the Understanding Shared Lines section on page 21 Share phones or office space with co workers Consider using Call Pa...

Страница 37: ...mporarily configure your Cisco IP Phone with the Quality Reporting Tool to troubleshoot problems with your phone calls With the Quality Reporting Tool you can use the QRT softkey to submit information about problem phone calls to your system administrator If you are asked to Then Access network configuration data Press the Menu button and select Settings Network Configuration Select the network co...

Страница 38: ...ur phone system will collect and log audio data for the current call and route this information to your system administrator Report a problem with your phone calls Press more QRT Select the problem you want to report from the list of problem categories Some problem categories include a reason code you can select to provide more details about the problem Your phone system will route this informatio...

Страница 39: ... sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and prin...

Страница 40: ...ry depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Compan...

Страница 41: ...Cisco One Year Limited Hardware Warranty Terms Cisco IP Phone 7905G 7912G for Cisco CallManager 35 ...

Страница 42: ...36 78 16319 01 ...

Страница 43: ...Cisco One Year Limited Hardware Warranty Terms Cisco IP Phone 7905G 7912G for Cisco CallManager 37 ...

Страница 44: ...38 78 16319 01 ...

Страница 45: ......

Страница 46: ...kia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCIP CCSP the Cisco Arrow logo the Cisco Powered Network mark Cisco Unity Follow Me Browsing FormShare and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Airo...

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