Quick Start Guide for Cisco 7841/21 IP Phones
High Desert ESD - Standard Phone User Guide
High Desert ESD
1
rev 07-2014
Messages Button
Line Appearances
Display
Services Button
Soft Keys (4)
Arrow/Scroll Key
Directory
Button
Hold Button
Volume
Transfer Button
Speakerphone
Mute Button
Basic Phone Use
Make a call
.
Either lift handset and dial, press line button and dial, or press New Call soft key and
dial.
Dial 4 digits for internal calls.
Dial 9 + 10 digit number for local calls.
Dial 9 + 1 + 10 digit number for long distance calls.
Dial 911 for Emergency Calls.
Answer a call
.
Lift handset, or press ANSWER soft key.
If you receive a second call on your individual extension, you will hear a
“beep.”
Press line of incoming call to answer second call. (First call is automatically put
on hold).
Ending a call
Hang up handset, or press END CALL soft key for speaker mode.
Muting a call
To mute, press MUTE. Press MUTE again to disengage.
Last number redial
Lift handset and press REDIAL soft key. To redial from a line other than primary, press
line first, then press REDIAL.
Placing call on hold
1. Press the HOLD soft key.
2. Press the RESUME soft key to return to a call.
If multiple calls are on hold, use the scroll key to select the desired call before
pressing RESUME.
Transferring a call
1. During a call, press the TRANSFER soft key. This places the call on hold.
2. Dial the number to which you wish to transfer the caller.
3. When ringing begins, press TRANSFER again, or wait for party to answer then
press TRANSFER. If party refuses call, press RESUME soft key, or extension key
where call is held to take the call back.
Transfer to Voicemail
1. Press TRANSFER soft key.
2. Dial 7980 (wait for to hear the voice mail system pickup)
3. Press # and 4-digit extension
4. Press TRANSFER soft key to complete the transfer.
*This will not work for users who have VM box configured to ring phone first.
Call Forward
1. Press the CFWDALL soft key (two beeps) and enter the internal number to which
you wish to forward your calls.
2. To cancel, press the CFWDALL soft key.
