Basic Phone Features
Cisco IP Phone 7821/41
Quick Reference Guide
Call Manager Version 10.x
1. Basic User Information:
A.
Placing
a call:
•
Lift handset, dial number, or
•
Press NewCall softkey, dial number (engages speaker phone), or
•
Press NewCall softkey, dial number, lift handset, or
•
Press Speaker button, dial number
B.
Ending
a Call:
•
Replace handset, or
•
Press EndCall softkey, or
•
Press Speaker button (if on speaker phone)
C.
Answering
a Call:
•
Lift handset, or
•
Press Answer softkey (engages speaker phone), or
•
Press Speaker button
D.
Redial
Feature:
•
Lift handset and press the Redial softkey
E.
Call Back
Feature:
•
While listening to ringing or busy tone, press CallBack softkey
•
When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
•
Press the Hold softkey
•
Press the Resume softkey
3. Transferring a Call:
•
With connected call, press Trnsfer softkey
•
Dial number to which you are transferring, or
Press
extension/voice mailbox number to transfer to voicemail
•
Listen for ringing or announce caller
•
Press Trnsfer softkey again to complete transfer
•
In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering:
1.
iDivert
:
•
Press iDivert softkey in order to send caller to voicemail
2.
Do Not Disturb:
•
Press the “Do Not Disturb soft key to activate
•
Press the “Do Not Disturb” soft key to cancel
Mute
Headset
Spearkerphone
Transfer
Conference
Hold
Navigation
Softkeys
Line Buttons
LCD Screen
Message Waiting
Indicator
Voicemail
Settings
Directory
Volume
Keypad
