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Handset Doesn't Respond to Key Presses

Problem

Nothing happens when you press a key on the handset.

Cause

The keypad is probably locked.

Solution

Press and hold the star (*) key for 2 seconds to unlock the keypad.

Handset Beeps Continuously While in the Charger

Problem

The handset beeps continuously when placed in the charger.

Solution

Check these scenarios:

• The handset wasn’t placed in the charger so that the contacts on the handset and charger touched.

• The handset is new and this is the first time it has been placed on the charger. Check that the plastic on

the battery has been removed.

If none of the scenarios apply, the battery may be defective. Put a battery that you know works into the handset
and place the handset in the charger. If the handset doesn’t beep, then the original battery is defective.

Handset Screen Displays "Searching"

Problem

The handset displays the message

Searching

.

Cause

The handset is too far from the closest base station or the base station isn’t active.

Solution

• If the handset has been stationary, the base station may be rebooting or inactive.

1.

Wait a couple of minutes to see if the handset can communicate with the base station.

2.

If the problem persists, check that the base station has power and the LED is green. If the handset
power was off while searching for the base station, it takes more time to register after the handset
power is on.

Cisco IP DECT 6800 Series Administration Guide

168

Troubleshooting

Handset Doesn't Respond to Key Presses

Содержание 6823

Страница 1: ...ministration Guide First Published 2019 02 18 Last Modified 2020 10 18 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Страница 2: ...separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression i...

Страница 3: ...he Cisco IP DECT 6800 Series Workflow 13 Set Up a 110 Repeater in Your Network 15 Base Station Accounts 16 System Behavior During Times of Network Congestion 16 Power Outage 16 Terminology Differences 17 Supported Characters 17 Cisco IP DECT 6800 Series Documentation 18 Hardware Installation 19 C H A P T E R 2 Installation Requirements 19 Handset Registrations 21 Single Cell Dualcell and Multicell...

Страница 4: ...ort Activation Code 45 Set Up the Handset Automatically 45 Manual Configuration 46 Configure the Base Station 46 Set the Base Station Country 47 Configure the Network Settings 47 Configure the SIP Notify Authentication 48 Add Handsets to the Base Station 49 Assign Handsets to Users 50 Start Handset Registration 51 Connect the Handset to the Base Station 52 Turn On Your Handset 52 Add a Repeater 52...

Страница 5: ... to the Base Station 69 Turn On Promiscuous Mode from the Firmware 70 Turn On Promiscuous Mode with the Base Station Reset Button 70 Add a Second Line to a Handset 71 Share a Line Between Handsets 72 Add an Additional Base Station to Make a Dualcell Network Workflow 72 Set Up a Dualcell System on the Primary Base Station 73 Set Up a Dualcell System on the Secondary Base Station 74 Set Up Base Stat...

Страница 6: ...Page Fields 115 Dual Cell Web Page Fields 118 Multi Cell Web Page Fields 120 LAN Sync Web Page Fields 124 Star Codes Web Page Fields 125 Call Progress Tones Web Page Fields 126 Dial Plans Web Page Fields 127 Repeaters Web Page Fields 127 Add or Edit Repeaters Web Page Fields 128 Alarm Web Page Fields 129 Statistics Web Page Fields 130 Generic Statistics Web Page Fields 133 Diagnostics Web Page Fie...

Страница 7: ...de or Downgrade Workflow 152 Prepare TFTP HTTP or HTTPS Server for Upgrades or Downgrades 152 Set Up the Firmware Update Parameters 153 Download and Copy the Firmware Files to the TFTP HTTP or HTTPS Server 153 Upgrade the Base Stations 155 Upgrade the Handsets 156 Downgrade the Base Stations 158 Downgrade the Handsets 159 View Base Statistics 160 Base Station States 161 Troubleshooting 163 C H A P...

Страница 8: ...Troubleshooting 169 Base Station Shows Searching in DECT Property 170 Troubleshooting Procedures 170 Collect Troubleshooting Logs for a General Problem 170 Collect Troubleshooting Logs for a Repeatable Problem 171 Change the Debug Log Level 172 Turn On Dualcell Debug Logs 173 Turn on Multicell Debug Logs 173 Generate PCAP Logs 174 Technical Details 177 A P P E N D I X A Base Station Specifications...

Страница 9: ...ed for small and medium businesses The series is made up of Cisco IP DECT 110 Single Cell Base Station Cisco IP DECT 210 Multi Cell Base Station Cisco IP DECT 110 Repeater Cisco IP DECT Phone 6823 Handset Cisco IP DECT Phone 6825 Handset Cisco IP DECT Phone 6825 Ruggedized Handset The base stations and repeater look the same But each has a different function This document covers the Cisco IP DECT ...

Страница 10: ...harging cradle The handsets use Digital Enhanced Cordless Telecommunications DECT to communicate with a base station The base station communicates with the call control system for call control functions You can set up the system in these configurations One Cisco IP DECT 110 Single Cell Base Station with up to six 110 Repeaters Two Cisco IP DECT 110 Single Cell Base Stations with up to twelve 110 R...

Страница 11: ...ts repeaters and base stations at a customer site System Not all features may be supported on your system Contact your service provider for the supported features Note Base Station and Repeater Identification You can identify the Cisco IP DECT 6800 Series devices by the symbol on the top of the device Symbols Device 110 Single Cell Base Station 210 Multi Cell Base Station 110 Repeater You can also...

Страница 12: ...ge on page 43 Change the Web Page Administrator or User Password on page 57 Security Web Page Fields on page 112 Base Station Default Password Change New section Set Up Call Quality Statistics to Call Server on page 68 Updated section Servers Web Page Fields on page 92 Call Quality Statistics to Call Server Cisco IP DECT 6800 Series Administration Guide 4 Cisco IP DECT 6800 Series New and Changed ...

Страница 13: ... the Base Station or Repeater on the Wall on page 31 Set the Base Station Country on page 47 Add Additional Base Stations to Make a Multicell Network Workflow on page 76 Home Status Web Page Fields on page 83 Handset Screen Displays Searching on page 168 Dual Cell Network New sections Downgrade the Base Stations on page 158 Downgrade the Handsets on page 159 Updated sections Firmware Update Web Pa...

Страница 14: ...ions Current remote relay RTP connections Current recording RTP connections Current Blackfin DSP status and Total number of Blackfin DSP restarts in the Generic Statistics Web Page Fields on page 133 New field Info in the Diagnostics Web Page Fields on page 136 UI Enhancements New maintenance procedures Reboot the Base Station Remotely on page 148 Remove the Handset from the Web Page on page 148 R...

Страница 15: ...Station Country on page 47 Add Additional Base Stations to Make a Multicell Network Workflow on page 76 Handset Screen Displays Searching on page 168 Automatic Configuration on page 43 Download and Copy the Firmware Files to the TFTP HTTP or HTTPS Server on page 153 110 Single Cell Base Station New sections Base Station and Repeater Identification on page 3 Set Up a 110 Repeater in Your Network on...

Страница 16: ...opy the Firmware Files to the TFTP HTTP or HTTPS Server on page 153 Handset Installation Problems on page 164 110 Repeater Updated sections Cisco IP DECT 6800 Series Overview on page 1 Installation Requirements on page 19 Set Up the Charging Cradle on page 38 Configure Alarms on page 68 Firmware Update Web Page Fields on page 109 System Upgrades and Downgrades on page 151 Handset Specifications on...

Страница 17: ... RTP and new fields Media Security and Media Security only for TLS in Servers Web Page Fields on page 92 Security for Media New field BroadWorks Busy Lamp Field List URI in Add or Edit Extension Web Page Fields on page 87 Shared Call Enhancements New sections Set Up a Handset Automatically with the Username and Password on page 44 Set Up a Handset Automatically with a Short Activation Code on page...

Страница 18: ...nc in Management Web Page Fields on page 104 Addition of LED pattern and upgrade time in Upgrade the Base Stations on page 155 and Upgrade the Handsets on page 156 New troubleshooting procedure in Handset Beeps Continuously While in the Charger on page 168 General Changes New and Changed Information for Firmware Release 4 7 Starting with this release The release number scheme changes to conform to...

Страница 19: ...460 on page 140 Terminal Web Page Fields on page 90 The previous section is available here Terminal Web Page Fields for Firmware Release V450 and V460 on page 141 Add or Edit Extension Web Page Fields on page 87 Add the Extension Info Terminal Position Battery Level RSSI and Measurement Time mm ss fields in Extensions Web Page Fields on page 84 Add the maximum length of the Authentication User Nam...

Страница 20: ...ons Web Page Fields on page 84 UpdatedTerminal Web Page Fields on page 90 Updated Servers Web Page Fields on page 92 Updated Management Web Page Fields on page 104 Updated Central Directory Web Page Fields on page 115 Updated Generic Statistics Web Page Fields on page 133 Base station web page enhancements Updated Central Directory Web Page Fields on page 115 Broadsoft All directory Updated Networ...

Страница 21: ...omatic In this scenario the base station and handsets are preconfigured by the service provider Manual In this scenario the base station and handsets must be configured with the administration web pages The service provider needs to provide information to enable the system to communicate with the call control service After you complete this workflow you can configure directories security and addit...

Страница 22: ...etup The time is displayed on the handsets and in the base station log files Manual configuration only Set up the network so that you can make calls Configure the Network Settings on page 47 Step 8 Manual configuration only Configure handsets on the base station You can set up one handset or multiple handsets Add Handsets to the Base Station on page 49 Step 9 Manual configuration only In the multi...

Страница 23: ...active Procedure Purpose Command or Action Prepare for system installation Installation Requirements on page 19 Step 1 Temporarily place the repeaters in the planned locations and ensure that the placement gives Perform a Site Survey on page 144 Step 2 good coverage before you permanently install the hardware For more information see the Cisco IP DECT Phone 6800 Series Deployment Guide Mount the r...

Страница 24: ...thing that degrades network performance can affect phone system voice quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack Power Outage Your access to emergency service thro...

Страница 25: ...uide Message Waiting Indicator MWI or Message Waiting Lamp Message Indicators Voice Messaging System Voicemail System Supported Characters When you input information the base stations and handsets support the following characters Figure 2 Supported Characters You can press the center softkey in the 6823 Handset to access the special characters Note Cisco IP DECT 6800 Series Administration Guide 17...

Страница 26: ...se Navigate from the following Uniform Resource Locator URL https www cisco com c en us support collaboration endpoints ip dect 6800 series multiplatform firmware tsd products support series home html Cisco IP DECT 6800 Series Administration Guide 18 Cisco IP DECT 6800 Series Cisco IP DECT 6800 Series Documentation ...

Страница 27: ... of the following hardware 6825 Handset 6825 Ruggedized Handset 6823 Handset 110 Single Cell Base Station 210 Multi Cell Base Station 110 Repeater The 110 Single Cell Base Station can t be used in the multicell system Note Before you begin to set up the Cisco IP DECT 6800 Series system Determine the number of users handsets that are required Determine the number of phone lines numbers that are req...

Страница 28: ...if you need to mount the base stations on walls or on the ceiling We provide wall plugs and screws to mount the base station on drywall plasterboard Ensure that there s a LAN connection close to the planned location of each base station The Ethernet cable included with the base is 78 5 inches 200 cm but you can use up to 3937 inches 10 000 cm length of straight through CAT5e cable If you don t use...

Страница 29: ...10 Multi Cell Base Station 210 Multi Cell Base Station 110 Single Cell Base Station Band 10 10 Concurrent Narrowband 8 10 Concurrent Secure Narrowband 5 5 Wideband Table 5 Number of Active Calls Supported for two 110 Single Cell Base Stations and two 210 Multi Cell Base Stations 210 Multi Cell Base Station 110 Single Cell Base Station Band 16 20 Concurrent Narrowband 16 20 Concurrent Secure Narrow...

Страница 30: ...on with up to 20 handsets or 210 Multi Cell Base Station with up to 30 handsets You can also use up to 6 of the 110 Repeaters with 110 Single Cell Base Station and up to 3 of the 110 Repeaters with 210 Multi Cell Base Station for improved radio coverage The following diagram shows a single cell network with one base station Figure 3 Single Cell Network The following diagram shows a single cell bas...

Страница 31: ... the 210 Multi Cell Base Stations with up to 60 handsets or up to 250 of the 210 Multi Cell Base Stations with up to 1000 handsets In this system you can also use up to 6 of the 110 Repeaters with two base stations or 100s of the 110 Repeaters with 250 of the base stations for improved radio coverage The following diagram shows a multicell network with 3 base stations Figure 6 Multicell Network Ci...

Страница 32: ...d plugs Printed compliance document If you want to mount the repeater on the ceiling you need to order a separate ceiling mount kit Handset Package Contents Your handset package has the following contents Handset with attached belt clip Inside the handset is the battery with a piece of plastic over the battery contacts You need to remove the plastic over the battery contacts For more information s...

Страница 33: ...power adapter and the power adapter must be plugged into an electrical outlet Install the Base Station When the base station connects to the network the LEDs light to indicate the network status Green Connected Amber Connection in progress Red flashing Can t connect to the network Red solid Network connection resetting Use this procedure to check that the base station and the network can communica...

Страница 34: ...ation or Repeater on the Ceiling on page 26 Mount the Base Station or Repeater on a Desk on page 30 Mount the Base Station or Repeater on the Wall on page 31 Mount the Base Station or Repeater on the Ceiling You can mount the base station or repeater on a ceiling They use a custom ceiling mount bracket that you can install on the ceiling You need to order the ceiling mount bracket Figure 7 Ceiling...

Страница 35: ...ruction materials If you have a 110 Single Cell Base Station you may need to add another 110 Single Cell Base Station or additional 110 Repeaters If you have a 210 Multi Cell Base Station you may need to add additional base stations or repeaters You can use the site survey tool on the handset to plan placement Procedure Step 1 Hold the ceiling mount bracket in the desired location Step 2 Mark the ...

Страница 36: ... through the slot in the base station Repeater Plug the power adapter into the repeater and route the cable through the slot in the repeater Step 7 Align the slots in the bracket with the slots in the device and turn left until the device locks in place This graphic shows the alignment of the mounting bracket to the base station The back of the repeater is similar to the base station Cisco IP DECT...

Страница 37: ... the device to lock it into the mounting bracket Step 8 Base station only Plug the Ethernet cable into the LAN port Cisco IP DECT 6800 Series Administration Guide 29 Hardware Installation Mount the Base Station or Repeater on the Ceiling ...

Страница 38: ... LAN connection close to the mounting location Base station If you do not use PoE a power outlet close to the mounting location Repeater A power outlet close to the mounting location Ensure that the base station can communicate with the network see Install the Base Station on page 25 After it can communicate and the LED is green you can unplug the cables if you haven t tested the base station in t...

Страница 39: ...e into the LAN port Step 5 If required plug the power adapter into the electrical outlet What to do next Do one of these Base station installation Manual configuration Sign in to the Administration Web Page on page 42 and Configure the Base Station on page 46 Automatic configuration Sign in to the Administration Web Page on page 42 and Start Handset Registration on page 51 Repeater installation Ad...

Страница 40: ... A power outlet close to the mounting location Ensure that the base station can communicate with the network see Install the Base Station on page 25 After it can communicate and the LED is green you can unplug the cables Determine the best placement taking into account the coverage area and the building construction materials If you have a 110 Single Cell Base Station you may need to add another 1...

Страница 41: ...e ceiling mount bracket Hold the bracket over the holes and screw in the screws until the bracket doesn t move Step 5 Base station only Connect the Ethernet cable to the base station and route the cable through the slot in the base station Step 6 Provide power to the device Base station with PoE on the LAN Additional power is not required Base station without PoE Plug the power adapter into the ba...

Страница 42: ...e of the device with the hooks on the bracket press the device into the bracket and turn it left until the device is attached Step 8 Base station only Plug the Ethernet cable into the LAN port Step 9 If required plug the power adapter into the electrical outlet What to do next Do one of these Base station installation Manual configuration Sign in to the Administration Web Page on page 42 and Confi...

Страница 43: ...is shipped inside the handset but there s a plastic tab over the battery contacts You need to remove the plastic tab Procedure Step 1 On the back of the handset turn the latch counterclockwise to unlock the back lift the clip and lift the cover to remove the battery cover Step 2 Remove the battery from the handset Cisco IP DECT 6800 Series Administration Guide 35 Hardware Installation Install the ...

Страница 44: ...ve the plastic over the contacts Step 4 Place the battery under the clip and drop it into the compartment Cisco IP DECT 6800 Series Administration Guide 36 Hardware Installation Install the Battery in the Handset ...

Страница 45: ...y compartment Note Step 5 Replace the battery cover make sure that the cover is closed and turn the latch clockwise to the locked position Don t force the cover closed If it doesn t close easily take it off and check that the battery is completely seated in the battery compartment What to do next Before you use the handset you need to charge it See Charge the Handset Battery on page 38 Cisco IP DE...

Страница 46: ...arging cradle of 6825 Handset to charge this handset Procedure Step 1 Place the cradle on a level surface Step 2 Plug the USB connector of the power cord into the power adapter Step 3 Plug the power adapter into the electrical outlet Figure 8 6825 Handset and 6823 Handset Charging Cradle Charge the Handset Battery You use the handset charger to charge the handset battery The battery comes partiall...

Страница 47: ...arts to flash the handset is updating its firmware Before you begin Set up the cradle as described in Set Up the Charging Cradle on page 38 Ensure that your handset charger is plugged into the electrical outlet Procedure Place the handset in the charger so that the contacts in the handset and the contacts in the charger match The handset beeps screen turns on and displays a message that the handse...

Страница 48: ...Cisco IP DECT 6800 Series Administration Guide 40 Hardware Installation Charge the Handset Battery ...

Страница 49: ...ditional Base Stations to Make a Multicell Network Workflow on page 76 Set Up a Multicell System in Multiple Geographical Locations on page 78 Find the Base Station IP Address You use the handset to find the IP address of the base stations in your network The handset displays the IP address of every base station within range If you have access to your router administration page you can also use it...

Страница 50: ...onnected to the network and the green LED lit Procedure Step 1 Find the IP address of the base station with Find the Base Station IP Address on page 41 Step 2 In a browser enter the address of the base station Format http address main html where address is the IPv4 address of the base station Example http xxx xxx xxx xxx main html where xxx xxx xxx xxx is the IPv4 address Step 3 Sign in to the bas...

Страница 51: ...ml where address is the IPv4 address of the base station Example http xxx xxx xxx xxx main html where xxx xxx xxx xxx is the IPv4 address Step 3 Sign in to the base station as the user Automatic Configuration Your system may be set up so that when you plug the base station into the LAN it automatically looks for a server to get its configuration The configuration server sends configuration informa...

Страница 52: ...ed you can use automatic configuration for the first line then manually configure the other lines See Add a Second Line to a Handset on page 71 Share a Line Between Handsets on page 72 Related Topics Set Up the Cisco IP DECT 6800 Series Workflow on page 13 Set Up a Handset Automatically with the Username and Password When you power on a new handset it automatically registers itself with the base s...

Страница 53: ...n be between 1 and 128 characters If you enter a wrong short activation code an error message screen displays You have three attempts to enter the correct short activation code If you fail all the attempts the handset deregisters from the base station Restart the handset and enter the correct short activation code or contact your administrator Before you begin Your administrator or service provide...

Страница 54: ... Set Up the Cisco IP DECT 6800 Series Workflow on page 13 Configure the Base Station Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 The base station needs to be connected to the network and the green LED lit Procedure Step 1 Click Servers Step 2 Click Add Server Step 3 Set the Server Alias field Step 4 Set the Registrar field...

Страница 55: ...ple base stations in a system can take several minutes to reboot Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 The base station needs to be connected to the network and the green LED lit Procedure Step 1 Click Country Step 2 Choose your country in the Select country list Step 3 If applicable set your State Region Step 4 Sele...

Страница 56: ... setting up a single base system set Use Different SIP Ports to Enabled Step 4 Set the RTP Port field as instructed by your service provider Step 5 Configure the remaining network fields as described in Network Web Page Fields on page 99 Step 6 Click Save What to do next Add Handsets to the Base Station on page 49 Configure the SIP Notify Authentication When the base station receives the SIP Notif...

Страница 57: ...emotely on page 149 or Reboot the Base Station Remotely on page 148 Add Handsets to the Base Station You need to configure the handsets on the base station so that they can connect and communicate You can add and register handsets one at a time or you can set up multiple handsets Single handset setup At the end of this procedure the base station has the information about the handset set up but the...

Страница 58: ...o Users When you set up multiple handsets you need to assign each handset to a specific user Each user has a unique phone number and voicemail box and may have different features You can assign individual access code to each handset with the Terminal web page fields or in the configuration file xml You can set the access code this way in the configuration file Subscr_Dect_Ac_Code_x_ nnnn Subscr_De...

Страница 59: ...messages from the handsets to complete the communication loop You can register all the handsets at the same time or register them one by one Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 The base station needs to be connected to the network and the green LED lit Single handset configured The handset must be configured as des...

Страница 60: ...ed in Add Handsets to the Base Station on page 49 and you need the base station access code AC Procedure Step 1 Turn on the handset See Turn On Your Handset on page 52 Step 2 Press Menu Step 3 Select Connectivity Register Step 4 Press Select Step 5 Optional Enter the access code in the AC field Step 6 Press Ok Turn On Your Handset Procedure Press and hold Power End until the screen turns on Add a ...

Страница 61: ...e base is always RPN000 The first repeater is RPN01 the second RPN02 and so on Multicell systems The base numbers increment by 4 RPN00 RPN04 and so on The first repeater for the first base station is RPN01 the second RPN02 The first repeater for the second base station is RPN05 the second RPN06 Step 5 Click Save Step 6 Power on the repeater The repeater LED will flash green two short flashes to in...

Страница 62: ...ation web page as described in Sign in to the Administration Web Page on page 42 The base station needs to be connected to the network and the green LED lit Procedure Step 1 Click Extensions Step 2 In the Extension column click the link for the phone Step 3 Configure the server fields as described in Extensions Web Page Fields on page 84 Step 4 Click Save Security The system hardware has Manufactu...

Страница 63: ...page 112 Step 3 Select the certificate and click OK Step 4 Click Load Step 5 Click Save Set Up a Trusted Server Certificate The base station may need a trusted server certificate to validate a certificate chain Certificates can be installed on the system in the factory or by your service provider You can also buy your own certificates If you buy and install your own certificates the certificates m...

Страница 64: ...icate and click OK Step 4 Click Load Step 5 Optional Set the Use Only Optional Certificates field Step 6 Click Save Set Up the Media Security The base station uses the media security to protect media sessions You can enable the media security feature and use it only if the SIP transfer protocol is TLS You can change the media protocol to RTP or SRTP For information about the fields see Servers Web...

Страница 65: ...re xxxxxxxx is the new admin password User password User_Password xxxxxxxx User_Password Where xxxxxxxx is the new user password Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 Procedure Step 1 Click Security Step 2 In the Password section set the password fields For information on field requirements see Security Web Page Fiel...

Страница 66: ...page as described in Sign in to the Administration Web Page on page 42 Procedure Step 1 Click Security Step 2 In the Secure Web Server section enable or disable the requirement for HTTPS For information on field requirements see Security Web Page Fields on page 112 Step 3 Click Save and Reboot Cisco Product Security Overview This product contains cryptographic features and is subject to U S and lo...

Страница 67: ...t a contact list it overwrites the existing contact list If the user has created custom contacts then these custom contacts are lost Note Before you begin You can export a contact list from a handset or you can create a contact list using a text editor such as Notepad Other programs may insert additional information that can t be parsed correctly Set the file extension to csv or txt The list is cr...

Страница 68: ... and click OK Step 5 Click Load Step 6 Click OK Export a Contact List You can export the local contacts list from a handset You may find it useful to create a contact list on a handset export it then import it into other handsets Procedure Step 1 Click Extensions Step 2 In the Extension column click the link for the phone Step 3 In the Export Local Phonebook area click Export Step 4 Choose a locat...

Страница 69: ...tral Directory Before you begin You create a text file for the directory The text file is in the following format name number Where name is the name of the user The constraints to the name are Can be up to 23 characters long Names longer than 23 characters are truncated Can t contain a comma Only uses these characters A Z a z 0 9 number is the phone number The constraints to the number are Can be ...

Страница 70: ... 4 Locate and import the CSV file For more information see Local Directory Fields and Import Central Directory Section Fields tables in Central Directory Web Page Fields on page 115 Step 5 Click Save Set Up an LDAP Central Directory Before you begin You need the information about the LDAP directory Connect to the base station web page as described in Sign in to the Administration Web Page on page ...

Страница 71: ...the letters listed in Supported Characters on page 17 Phone numbers can be up to 21 digits long including the plus Phone numbers can only contain 0123456789 characters Phone numbers can t be a SIP URI Each DirectoryEntry tag needs a Name and Telephone tag The Telephone tag identifies the main telephone number The schema for the XML file is IPPhoneDirectory DirectoryEntry Name x Name Telephone x Te...

Страница 72: ...some of the features that impact the user experience Make sure that you tell your users if you change any of these features Set Up Management Settings The Management page controls some internal system features and some features that impact users Settings area controls some communication requirements and features Configuration area controls how the base and handset handle configuration changes Text...

Страница 73: ...our system or to allow messages to and from other systems If you enable text messaging make sure that you tell your users Note Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 Procedure Step 1 Click Management Step 2 Configure the text message fields as described in the Text Messaging table in Management Web Page Fields on page...

Страница 74: ...b Page Fields on page 104 Enter a string to configure the phone to listen and initiate multicast paging Each string can have a maximum length of 128 characters You can add a phone to up to 3 paging groups Enter the script in this format pggrp multicast address port name xxxx num yyy listen yes no pri n Where multicast address Indicates the multicast IP address the base stations listen and receive ...

Страница 75: ...ion Web Page on page 42 Procedure Step 1 Click Star Codes Step 2 Change the star code fields as described in Star Codes Web Page Fields on page 125 Step 3 Click Save Change Call Progress Tones The base station is set up with a series of call progress tones Call progress tones are tones that you hear during call setup and progression The default call progress tones depend on the country and region ...

Страница 76: ...k Servers Step 2 Set Call Statistics in SIP to Enabled Step 3 Click Save Configure Alarms You can set up the handsets to raise an alarm when the Emergency button on the top of the 6825 Handset or 6825 Ruggedized Handset is pressed The 6823 Handset doesn t have an Emergency button Note Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on pa...

Страница 77: ...mporarily to the base station in promiscuous mode The base station can be in promiscuous mode when it s factory reset The promiscuous mode is active for 255 minutes when enabled from the Management web page or configuration file xml or 5 minutes when you press the base station Reset button You can add the unregistered handsets to the base station and update the handsets The base station downloads ...

Страница 78: ...remaining time For more information see the Promiscuous Mode table in Management Web Page Fields on page 104 Step 3 Click Save What to do next Set Up a Handset Automatically with the Username and Password on page 44 Set Up a Handset Automatically with a Short Activation Code on page 45 Related Topics Start Handset Registration on page 51 Turn On Promiscuous Mode with the Base Station Reset Button ...

Страница 79: ...to the user Step 7 Set the Authentication User Name field to the user ID assigned to the user Step 8 Set the Authentication Password field to the user s assigned password Step 9 Set the Display Name field to the name you want to be displayed on the handset screen Step 10 Set the Server field to the Server Alias you configured when you added the base station Step 11 Configure the remaining extensio...

Страница 80: ...e handsets have connection problems For example the handset may be too far from the base station or the base station may be too busy When you set up two base stations you have a dualcell system which improves the coverage You can also add repeaters to enhance the radio coverage Two 110 Single Cell Base Station base stations in the same network form the dualcell network automatically For informatio...

Страница 81: ... first base station as the primary base station for a dualcell system Set Up a Dualcell System on the Primary Base Station on page 73 Step 1 Set up a secondary base station Set Up a Dualcell System on the Secondary Base Station on page 74 Step 2 Perform a backup to save the configuration Optional Back Up the System Configuration on page 150 Step 3 Set Up a Dualcell System on the Primary Base Stati...

Страница 82: ...ed the administration password on the primary base station before you started the dualcell configuration the password automatically changes on the secondary base station during the synchronization phase Note Before you begin You must complete Set Up a Dualcell System on the Primary Base Station on page 73 The Home Status page of the primary base station must display Allowed to join as Primary in t...

Страница 83: ...e Home Status web page You can set the replacement timeout in the Dual Cell web page of the configuration file xml Set the replacement timeout this way in the configuration file xml Dual_Cell_Replacement_Timeout n Dual_Cell_Replacement_Timeout Where n is the time in minutes The default time is 15 minutes and the maximum time to enter is 255 minutes Before you begin The time server must be configur...

Страница 84: ... After you set up the multicell system the base stations synchronize their data on a regular basis All registered handsets can communicate with any base station in the multicell system If the primary base station becomes unresponsive another base station in the multicell system automatically becomes the primary base station Use this workflow to set up a multicell system Procedure Purpose Command o...

Страница 85: ...rmation field What to do next Set Up a Multicell System on a Secondary Base Station on page 77 Set Up a Multicell System on a Secondary Base Station After you set up your primary base station for multicell you add one or more base stations with this procedure All the base stations in the multicell configuration use the same System chain ID When the secondary base station has multicell enabled and ...

Страница 86: ... of in Step 3 Step 10 Refresh the browser until the Home Status page displays Multi cell Unchained Initial sync 1 Allowed to join as secondary in the System Information field After the message displays the base stations start to synchronize their data It can take up to 5 minutes to synchronize the existing and new base station You see that the message changes to Multi cell Unchained Initial sync 1...

Страница 87: ...m settings area set Allow multi primary to Enabled Step 4 In the Base Station Group area set the DECT sync source field for each secondary base station in your location to connect to the primary for the location Step 5 Set the DECT Property field to Primary for location For example set the field to Primary for HQ Step 6 Set the DECT sync source for the next primary base station to Primary Step 7 S...

Страница 88: ...Cisco IP DECT 6800 Series Administration Guide 80 Phone Administration Set Up a Multicell System in Multiple Geographical Locations ...

Страница 89: ...g damage When you plug in your headset lower the volume of the headset speaker before you put the headset on If you remember to lower the volume before you take the headset off the volume will start lower when you plug in your headset again Be aware of your surroundings When you use your headset it may block out important external sounds particularly in emergencies or in noisy environments Don t u...

Страница 90: ...s are reported to perform well with Cisco IP Phones Cisco doesn t recommend or test any third party headsets with their products For information about third party headset support for Cisco products go to the manufacturer s web site Cisco does test the Cisco headsets with the Cisco IP Phones For information about Cisco Headsets and Cisco IP Phone support see https www cisco com c en us products col...

Страница 91: ...ecified web pages display in the admin view only Related Topics Base Station Accounts on page 16 Home Status Web Page Fields These are the fields displayed on the Home Status web page of the base station These fields are read only The page displays in admin and user views Table 7 Home Status Web Page Fields Description Field Identifies if Dual Cell or Multi cell mode is enabled or disabled The dua...

Страница 92: ...firmware path on the server Firmware URL Displays entries for the last 6 reboots with the date time type of reboot and firmware version Type of reboot includes Normal Reboot Forced Reboot Power Loss Unexpected Reboot Reboot Identifies the current status Idle No active calls In use One or more active calls Base Station Status Identifies the extensions configured on the base station and the status o...

Страница 93: ...me of the extension The handset can appear in the list twice if it has 2 lines assigned to it This field is read only Extension Info This field is new for Firmware Release 4 7 Indicates RPN number and name of the base station This field is read only Terminal Position Indicates the current status of the handset Present RPNxx Handset is connected to the base station RPNxx Detached Handset is not con...

Страница 94: ...ate is complete and the repeater reset is in progress Complete Identifies that the firmware update is complete Error Identifies that the update was not successful Possible reasons included File can t be found File isn t valid This field is read only FWU Progress This field is new for Firmware Release 4 7 Displays a snapshot of the current charge level of the handset battery To refresh the Battery ...

Страница 95: ...New Terminal A new handset is being configured Terminal Idx x Identifies the index of an existing handset from the Servers page Used when you assign a second extension to a handset Choice New Terminal Terminal Idx 1 Terminal Idx 2 Terminal Identifies the telephone number The extension must be configured on the SIP server before the handset can make and receive calls The extension displays on the m...

Страница 96: ...r address of the call control system Drop down list of IP addresses Server Identifies if the call waiting is available on the phone Feature status Disabled Enabled default Call waiting feature Identifies the URL to use for busy lamp field BLF information Only applicable to BroadSoft SIP servers Feature status Disabled default Enabled BroadWorks Busy Lamp Field List URI Identifies if the line is sh...

Страница 97: ...Feature status Disabled default Enabled Time in seconds Range 0 to 255 Default 90 Forwarding No Answer Number 3 fields Identifies If call forward busy is available What number to dial when the handset is busy A handset is busy when it already has 2 calls one active and one on hold Applies when the handset is on an existing call Valid contents are 0 9 Feature status Disabled default Enabled Forward...

Страница 98: ... handset Each handset has a unique IPEI number and the number is displayed on the label under the handset battery and on the label of the handset box If you change this field the handset deregisters 10 character string IPEI Identifies the terminal paired with the handset Values No Paired Terminal Handset ID Paired Terminal Identifies the access code that was used to register the handset After the ...

Страница 99: ...P server address of the call control system This field is read only Server Identifies the name of the call control system This field is read only Server Alias Identifies the SIP registration state If the field is empty the handset isn t SIP registered This field is read only State Beacon Settings Admin view only Reserved for future use Receive Mode Admin view only Reserved for future use Transmit ...

Страница 100: ...n or on the Add Server web page when you start the setup Table 12 Servers Web Page Fields Description Contents Field Identifies the short name for the call control server String Server Alias Indicates how SIP messages are handled in a SIP aware router Enabled When the system receives a SIP response to a REGISTER request with a Via header that includes the received parameter the base adapts its con...

Страница 101: ...l Log Server Indicates the time in seconds for a valid SIP registration and represents the maximum time between SIP registrations for the SIP account We recommend that you don t set this below 60 seconds Note Integer Range 1 65636 Default 3600 Reregistration time s Identifies the time in seconds to wait before the handset retries registration after a failed registration This is used when the regis...

Страница 102: ... UDP Enforce the use of SIP over UDP If an NAPTR lookup succeeds and returns entries then only SIP UDP entries are used TCP Enforce the use of SIP over TCP If an NAPTR lookup succeeds and returns entries then only SIP TCP entries are used TLS Enforce the use of TLS over TCP If an NAPTR lookup succeeds and returns entries then only SIPS TCP entries are used Auto A NAPTR lookup must succeed The orde...

Страница 103: ...ion where the SIP registration is located Set this field to Enabled for single base systems Values Disabled default Enabled RTP from own base station Indicates if the port of the relevant NAT aware router is kept open for 30 seconds Values Disabled Enabled default Keep Alive Indicates if the handset idle screen displays the extension Values Disabled Enabled default Show Extension on Handset Idle S...

Страница 104: ...ls Hold 2nd Call The second call is put on hold Do Not Hold 2nd Call The second call is not put on hold Values Hold 2nd Call Do Not Hold 2nd Call Attended Transfer Behaviour Indicates the codec priority for incoming calls Disabled Uses the calling party priority Enabled Uses the system codec priority For example if enabled and the base has G722 as the top codec and the calling party has Alaw on to...

Страница 105: ...e codecs To get OPUS to display in the list click Reset Codecs If you change the list in any way you must press Reset Codecs on this page and Reboot chain on the Multi cell page Note Starting in Firmware Release 4 7 only the first five codecs in the list are used Values one or more of G711A G711U G722 G726 G729 OPUS Codec Priority Max number of codecs is 5 Indicates if the G729 Annex B is used Val...

Страница 106: ...icates the list of supported SRTP Crypto Suites Each device starts with two suites You can change the order of the suites If you change the list in any way you must press Reset Crypto Suites on this page Note Values AES_CM_128_HMAC_SHA1_32 AES_CM_128_HMAC_SHA1_80 SRTP Crypto Suites This field is new for Firmware Release 4 8 Controls the media security Enabled Client initiated Mode The phone initia...

Страница 107: ...utomatically allocated from a pool of addresses If DHCP is used the other IP settings or options can t be set Static Manually set Values DHCP default Static DHCP Static IP Indicates the IPv4 address of the device Can only be changed if DHCP is not enabled IP Address Indicates the 32 bit subnet mask of the device Can only be changed if DHCP is not enabled Subnet Mask Indicates the IPv4 address of t...

Страница 108: ...AT bindings Disabled NAT bindings can t be used Enabled NAT bindings can be used Values Disabled Enabled default STUN Bindtime Determine Identifies the lifetime of the STUN binding Integer Range 0 65535 Default 80 STUN Bindtime Guard Indicates if the RPORT is used in SIP messages Value Disabled default Enabled Enable RPORT Determines the frequency of keep alive messages in seconds to the server to...

Страница 109: ...ocal SIP Port field specifies the source port used for the first user agent UA instance Succeeding UAs get successive ports Set this field to Enabled for single base systems Values Disabled default Enabled Use Different SIP Ports Disabled When two sources have the same SSRC the second source is discarded Enabled The device accepts all sources Values Disabled Enabled default RTP Collision Detection...

Страница 110: ...ontrol signaling traffic based on the IP layer Type of Service ToS byte ToS is the same as Quality of Serviec QoS in packet based networks Integer Range 0 65535 Default 0x68 SIP ToS QoS Indicates the first RTP port to use for RTP audio streaming Integer Range 0 65535 Default 16384 RTP port Indicates the number of ports to use for RTP audio streaming Integer Range 0 65535 Default 40 RTP port range ...

Страница 111: ... base station sends 5 LLDP MED messages after it starts Values Enabled default Disabled LLDP MED Send This field is new in Firmware Release 5 0 Identifies the length of time in seconds that the device waits between LLDP MED messages The option LLDP MED must be enabled to use this option Note Integer Range Default 30 LLDP MED Send Delay Controls the use of Cisco Discovery Protocol CDP on the base F...

Страница 112: ...eld is available only when the Management Transfer Protocol is set to HTTP or HTTPS folder or path HTTP Management upload script Indicates the user name for access to the configuration server This field is available only when the Management Transfer Protocol is set to HTTP or HTTPS 8 character string HTTP Management username Indicates the password for access to the configuration server This field ...

Страница 113: ...system The value of this field depends on the message server If you leave this field empty users can only communicate inside the system Default 1300 Text Messaging Port Indicates the frequency of keep alive messages in minutes Range 0 65535 Default 30 Text Messaging Keep Alive m Indicates the timeout if the system doesn t receive a response from the message server This field is in seconds Range 0 ...

Страница 114: ...lename in this format mac address cfg Multi Cell specific File base station expects a filename in this format chain id cfg Base and Multi Cell Specific File base station expects a filename in these formats mac address cfg chain id cfg Values Disabled Base Specific File default Multi Cell specific File Base and Multi Cell Specific File Configuration File Download Identifies the server or device tha...

Страница 115: ...inimum 0 Maximum 364 Auto Resync Days Indicates the resync time in minutes This field is available when Auto Resync Polling is enabled Minimum 0 Maximum 65535 Auto Resync Periodic Min Indicates the time delay in seconds Set different delay times for each base station to prevent them from asking for new configuration files at the same time This field is available when Auto Resync Polling is enabled...

Страница 116: ...tem Analyze Debug Syslog Level Controls TLS 1 2 security Disabled system doesn t use TLS 1 2 Enabled system uses TLS 1 2 Values Disabled default Enabled TLS security Indicates the address of the Syslog server IP address or URL Syslog Server IP Address Indicates the port of the Syslog server 0 xx Default 514 Syslog Server Port Table 26 Emergency Numbers Section Fields Description Contents Field Ind...

Страница 117: ... update files are stored For example set this field to Cisco String Firmware path This field is new in Firmware release 5 0 Identifies Firmware downgrade to latest branch of Firmware version 4 8 1 SR1 Check box Default unchecked Enable legacy firmware naming Indicates the hardware Update Base Stations Displays to update the base stations 6825 Displays when the 6825 Handset is configured 6823 Displ...

Страница 118: ...isplays the defined time service Text Time Service Identifies the DNS name or the IP address of the network time server Only IPv4 addresses are supported Note Text Time Server Identifies if the time server should be used for all devices Check box Default checked Allow broadcast NTP Identifies the frequency that the base station syncs its time in hours with the time server Integer 1 24 Default 24 R...

Страница 119: ... Identifies the hour that DST starts Integer 0 23 DST Start Time Identifies the day of the week that DST starts Days of the week DST Start Day of Week Identifies which day in the month that DST starts First in Month DST starts on the first DST Start Day of Week of the month Last in Month DST starts on the last DST Start Day of Week of the month Second First in Month DST starts on the second DST St...

Страница 120: ...f Week Last in Month Security Web Page Fields These are the fields displayed on the Security web page of the base station Table 31 Device Identity Section Fields Description Contents Field Indicates the index of the certificate Idx Indicates the name of the Certificate Authority CA for the certificate The name is part of the certificate file String Issued To Indicates the organization or company t...

Страница 121: ...icate The name is part of the certificate file String Issued To Indicates the organization or company that the certificate is created for This name is part of the certificate file String Issued By Indicates the date that the certificate expires This date is part of the certificate file mm dd hh mm ss yyyy Valid Until Indicates the name of the root certificate to import Import Root Certificate File...

Страница 122: ... password Yes Password can contain capital letters small letters and special characters For more information see Supported Characters on page 17 Password can t contain a space character No Password can contain unicode characters Values Yes No Only ASCII characters Table 37 Password Section Fields Description Contents Field Indicates username to update the password Values user admin default Usernam...

Страница 123: ...different fields based on the directory type Note Values Local LDAP Server XML Server Central Directory Location Local Directory Table 39 Local Directory Fields Description Contents Field Identifies the server that contains the directory IP address or URL Server Identifies the name of the directory file on the server Filename Controls how often the base station refreshes the phonebook contents in ...

Страница 124: ...e LDAP server is replaced with the content entered by the user during the search operation So if a user enters J for the search criteria the string sent to the server is givenName J sn J and server sends the matches for given names or surnames that start with the letter J LDAP Filter Identifies the user name that is used when the phone connects to the server Bind Contains the LDAP Server password ...

Страница 125: ...s Company instead of Enterprise When you check the check box the directory displays on the Central directory page String and check box Enterprise Allows you to change the EnterpriseCommon string to another label When you check the check box the directory displays on the Central directory page String and check box EnterpriseCommon Allows you to change the Group string to another label For example i...

Страница 126: ... Field Indicates the status of the base station in the dualcell configuration System Information Indicates the IP address of the last communicator to the base station Last packet received from IP Table 46 Settings for this unit Description Contents Field Indicates if the base station is part of a dualcell configuration If you change this field you must press Save and Reboot Values Enabled default ...

Страница 127: ...on enable the Multicast IGMP on your switches Otherwise use Peer to peer mode Values Multicast default Peer to peer Data Sync Indicates the base station data synchronization IP address When Data Sync is set to multicast this base IP is selected automatically The data sync feature uses the port range of 49200 to 49999 When Data Sync is set to Peer to peer you must define the IP of the base used for...

Страница 128: ...r a short period when you debug the issues Note None Data Sync Auto Tree Both default Dual cell debug After you set the Dual cell system field to Enabled and reboot the base station a message displays on the page Multi Cell Web Page Fields These are the fields displayed on the Multi Cell web page of the base station This page only displays on the 210 Multi Cell Base Station Table 47 Multi Cell Sta...

Страница 129: ...ynchronization requests by the base stations in the chain Values 30 60 default 90 120 150 180 240 270 300 Synchronization time s Indicates the type of data synchronization Multicast requires Multicast IGMP to be enabled on the call control system The multicast port range and IP addresses used is calculated from the chain id The multicast feature uses the port range 49200 to 49999 The multicast fea...

Страница 130: ...der information for all packets received and sent to be used to debug any special issues This setting generates many logs so use it for a short period of time when debugging Note Auto Tree Writes states and data related to the Auto Tree Configuration feature Both Both Data Sync and Auto Tree are enabled This setting generates many logs so use it for a short period of time when debugging Note Value...

Страница 131: ...t Enabled Allow multi primary Values Disabled default Enabled Auto create multi primary Table 50 Base station settings Description Contents Field Number of SIP accounts before distributed load Values Disabled default Enabled SIP Server support for multiple registrations per account System combination Number of base stations Repeaters per base station Table 51 Base Station Group Description Content...

Страница 132: ...tation Free Running The base station has lost its synchronization with the primary base station Unknown There is no connection information Assisted lock The base station can t sync with the primary base station using DECT and that it is using the Ethernet to sync Sync Lost Indicates that the base station has lost synchronization but there is an active call on an associated handset When the call co...

Страница 133: ... use DSCP as QoS parameter The network must support multicast datagrams from IEEE1588 Values Disabled default Enabled IEEE1588 Star Codes Web Page Fields These are the fields displayed on the Star Codes web page of the base station Table 53 Star Codes Web Page Fields Description Code Field Dial this star code to return a call Default 69 Call Return Dial this star code to transfer a call without co...

Страница 134: ...your country Table 54 Call Progress Tones Section Fields Description Field Prompts the user to enter a phone number Dial Tone Alternative to the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character encountered in the dial plan Outside Dial Tone Prompts the user to enter a call forwarding phone number Prompt Tone Pl...

Страница 135: ...peaters Web Page Fields Description Contents Field Identifies the index of the repeater This field is read only Idx Identifies the repeater number This field is read only RPN Indicates the configured name and IPEI of the repeater This field is read only Name IPEI Indicates the base station the repeater communicates with This field is read only DECT sync source Indicates the type of synchronisation...

Страница 136: ... was not successful Possible reasons included File can t be found File isn t valid This field is read only FWU Progress Add or Edit Repeaters Web Page Fields These are the fields displayed on the Repeater web page of the base station This page displays when you add or change the configuration of a repeater Table 57 Repeater Web Page Fields Description Contents Field Identifies the repeater name Yo...

Страница 137: ...nts Field Indicates the index number of the alarm digit Idx Identifies the name of the alarm String Profile Alias Identifies the type of alarm from the Emergency button Values Alarm Button Disabled default Alarm Type Indicates how the alarm signals when the handset activates the alarm Emergency button Message A text message is sent to the alarm server Call An outgoing call is placed to the specifi...

Страница 138: ... start the howling signal If disabled only the call or message signal is sent Values Disabled default Enabled Howling Statistics Web Page Fields The Statistics web page has a number of statistics views System Calls Repeater not used Each page has information to help you understand how your system is being used and helps you identify problems early System Web Page Fields These are the fields displa...

Страница 139: ... often you may need to make changes to your base station configuration For more information see Base Station States on page 161 This field only displays on the 210 Multi Cell Base Station Free Running Displays the number of times that the base changed its sync source This field only displays on the 210 Multi Cell Base Station Source Changed Calls Web Page Fields These are the fields displayed on t...

Страница 140: ...r tries to call a handset that isn t in range of the base station No Response Displays the total time that calls were active on the base Duration D H M S Displays the number of handsets that are active on the base at the present time Active Displays the maximum number of calls that were active at the same time Max Active Displays the number of times each codec was used in the calls Codec G711U G71...

Страница 141: ...the repeater changed its sync source Source Changed Displays the number of wide band calls Wide Band Displays the number of narrow band calls Narrow Band Generic Statistics Web Page Fields These are the fields displayed on the Generic Statistics web page of the base station Each row gives a value and a graph of the data for the last 24 hours Table 62 DECT Statistics Fields Description Field The li...

Страница 142: ...otal number of forced PP moves The DECT Synchronization Statistics only display on the 210 Multi Cell Base Station Table 63 DECT Synchronization Statistics Fields Description Field The current DECT sync state For example Master Searching Free Running and so on Current synchronization state The current DECT sync source Fp Id of this base Current synchronization chain Timestamp of the last time the ...

Страница 143: ...count of instantiated RTP streams Max concurrent RTP connections including connection type information e g external relay recording The time we have spent in the highest concurrent count of instantiated RTP streams Total Time spent in max RTP connections in use H M S The current count of instantiated RTP streams Current RTP connections including connection type information e g external relay recor...

Страница 144: ...ages The life time total count of received IP packets Total number of rx messages The life time total count of errors occurred during IP packet transmission Total number of tx errors Table 66 System Statistics Fields Description Field The time the base has been running consecutively Up time H M S The current load percentage of the CPU This information refreshes every 5 seconds Current CPU load The...

Страница 145: ...nt Ciss Call Independent Supplementary Service CcOut Call Control Out CcIn Call Control In Active DECT Ext Mm Ciss CcOut CcIn Indicates the number of connections to repeaters in the base station Mm Mobility Management Ciss Call Independent Supplementary Service CcOut Call Control Out CcIn Call Control In Active DECT Rep Mm Ciss CcOut CcIn Indicates the number of active RTP streams in use Lcl local...

Страница 146: ...ternal tracing PCAP internal tracing Trace packets to from this base except Audio Trace audio packets to from this base Trace received broadcast packets Trace received IPv4 multicast packets 6 pairs Trace received packet with destination MAC between compare between each byte 3 fields Trace received Ethertype 3 fields Trace received IPv4 protocol 3 fields Trace received TCP UDP port This field is n...

Страница 147: ... starts and the previous information is lost If you have a problem and plan to reboot save the syslog file to your computer before you do the reboot Note If the Syslog level field is set for debug logs additional information is written to the syslog You should only capture debug logs for a short amount of time to minimize system congestion You will see frequent messages like this Sent to udp xxx x...

Страница 148: ...ipment Identity IPEI the unique DECT identification number for the handset This field is a link to further information about the handset in the Terminal page The handset can appear in the list twice if it has 2 lines assigned to it IPEI Indicates the current status of the handset Present RPNxx Handset is connected to the base station RPNxx where xx is the number of the base station Detached Handse...

Страница 149: ...nly FWU Progress Identifies the index of the configured SIP extension This field is read only VoIP Idx Identifies the telephone extension assigned to the handset Admin view only This field is a link to further information about the handset in the Extension page Extension Identifies the name assigned to the handset This field is read only Display Name Identifies the Server IP Address or URL This fi...

Страница 150: ...fies the access code that was used to register the handset After the handset registers this code is not used We recommend that you change this from the default when you start to set up your system to increase security Note 4 digit code AC Identifies the line to be used for alarm calls Values No Alarm Line Selected Telephone number Alarm Line Identifies the number to be dialed when a user presses a...

Страница 151: ...bled Receive Mode Admin view only Reserved for future use Values Disabled default Enabled Transmit Interval Alarm Profiles Admin view only Indicates the list of alarms Profile 0 to 7 Admin view only Indicates which alarm type is configured for the particular profile When no alarms are configured the field displays Not configured Name of the alarm Alarm Type Admin view only Identifies the alarm typ...

Страница 152: ... connected base station Procedure Step 1 Press Menu Step 2 Select Settings Status Perform a Site Survey You do a site survey to check that you have your base stations placed so that the handsets can connect easily Each base station has radio coverage of about 164 feet 50 meters indoors and up to 984 feet 300 meters outdoors However there can be interference with other equipment as well as poor cov...

Страница 153: ...ult is 70 dBm Yellow to red identifies the threshold value for the red indication For example if this field contains 80dBm a reading of 79 dBm will display yellow and 80 dBm will display red The default is 80 dBm To change the range a Highlight one of the entries and press Select b Highlight a new value from the list and press Select Step 5 Highlight a MAC address and IP address pair in the IP Sea...

Страница 154: ...t Identity RFPI of the base station RSSI the Received Signal Strength Indicator of the signal from the base station to the handset Step 6 Press Power End until you return to the main screen Step 7 Move to a different location and repeat Steps 2 3 and 5 to check the coverage Cisco IP DECT 6800 Series Administration Guide 146 Monitoring Perform a Site Survey ...

Страница 155: ... Web Pages When you need to reboot the base station you have two reboot choices Reboot The reboot takes place when the base station has no active connections such as active calls directory access or firmware update activity Forced Reboot The reboot takes place within 1 minute Activity on the base station immediately stops When the base station reboots a new syslog starts and the previous informati...

Страница 156: ...you begin Ensure that the base station is idle Procedure Send SIP notify from the call control system The base station reboots automatically Remove the Handset from the Web Page You may need to remove the handset if the handset is faulty or there are problems with the handset You can remove the handset this way from the Extensions web page Before you begin Connect to the base station web page as d...

Страница 157: ... extension Reset the Base Station to Factory Defaults The reset button is located on the bottom edge of the base station Before you begin The Factory reset from button field in the Management Settings page must be enabled For more information see Set Up Management Settings on page 64 and Management Web Page Fields on page 104 Procedure Press and hold the reset button for 10 seconds You can release...

Страница 158: ... you have a two way audio path Step 2 Call from one of the handsets to an external number for example a mobile phone and ensure that you have a two way audio path Step 3 Call to one of the handsets from an external number and ensure that you have a two way audio path Back Up the System Configuration You should back up your system configuration Export the configuration as a file and save it in a se...

Страница 159: ...ocedure Step 1 Click Configuration Step 2 Click Choose File Step 3 Navigate to the location and exported filename and click OK Step 4 Click Load Related Topics Back Up the System Configuration on page 150 System Upgrades and Downgrades You can upgrade the Cisco IP DECT 6800 Series base stations handsets and repeaters with the updated software You can downgrade the Cisco IP DECT 6800 Series base st...

Страница 160: ...available Procedure Purpose Command or Action Sets up the required TFTP server directory structure Do this one time Prepare TFTP HTTP or HTTPS Server for Upgrades or Downgrades on page 152 Step 1 Identifies the TFTP server and directory Do this one time Set Up the Firmware Update Parameters on page 153 Step 2 Places the firmware files in the TFTP directory structure Download and Copy the Firmware ...

Страница 161: ...r HTTPS server Procedure Step 1 Click Firmware Update Step 2 Enter the TFTP HTTP or HTTPS server IP address or FQDN into the Firmware update server address field Step 3 Enter Cisco into the Firmware path field Step 4 Click Save Start Update Download and Copy the Firmware Files to the TFTP HTTP or HTTPS Server You access the Cisco Software Download page to get the firmware in zip files The zip file...

Страница 162: ...e release b Download the zip file for the required version c Return to https software cisco com download home 286323307 Step 4 Optional Click IP DECT 110 Single Cell Base Station with Multiplatform Firmware a Select the release b Download the zip file for the required version c Return to https software cisco com download home 286323307 Step 5 Optional Click IP DECT 210 Multi Cell Base Station with...

Страница 163: ... 5 0 you can enter the firmware version and branch number without the leading zeros You should upgrade the base station when it s inactive All the active calls drop when the upgrade starts During the upgrade the base station LED flashes in the order green red green and amber Don t power off the base station while the LED flashes The upgrade may take about 30 minutes to 1 hour to complete and reboo...

Страница 164: ...an enter the firmware version and branch number without the leading zeros The 6823 Handset 6825 Handset and the 6825 Ruggedized Handset have different firmware file from the Firmware release 5 0 After you start the upgrade from the web page all handsets download and load the new firmware file The upgrade may take 20 30 minutes to download and verify and an extra few minutes to load the new firmwar...

Страница 165: ...rrow Step 6 Wait a few seconds then click Syslog Step 7 Verify that you see the message based on the Firmware version Firmware Release 5 0 Example Firmware update started to Version 05 00 01 0001 11 for Handset 0 Firmware Release earlier than 5 0 Firmware update started to version vvvv branch bbbb for handset x Where vvvv is the version number bbbb is the branch number x is the handset number You ...

Страница 166: ... to have completed Set Up the Firmware Update Parameters on page 153 and Download and Copy the Firmware Files to the TFTP HTTP or HTTPS Server on page 153 Procedure Step 1 Click Firmware Update Step 2 Check the check box for the option Enable legacy firmware naming Step 3 Enter the new firmware version in the Required version field for the base station Step 4 Enter the branch number in the Require...

Страница 167: ...mn shows the download progress as a percentage For example 41 After the file is downloaded it s verified and the column shows the verification progress as a percentage For example Verifying 23 If the verification is complete and the handset isn t on the charger the column shows Waiting for charger If the verification is complete and the handset is placed in the charger the column shows Waiting for...

Страница 168: ...or charger put the handset in the charging cradle Don t remove the handset from the charger until the downgrade completes At the end of the downgrade the handset reboots before it can be used Caution View Base Statistics You should check the statistics stored in the base station on a regular basis If you see problems you can proactively identify and address any issues The page contains statistics ...

Страница 169: ...mpletes the status changes to Searching Reasons for the Free running state can include There are two bases using the same DECT slots and therefore can t see each other There were many simultaneous voice or data calls There was a sudden change of environment for example a fire door closed There was a distortion of DECT frequency around 1 8MHz either by other DECT systems or other equipment When the...

Страница 170: ...Cisco IP DECT 6800 Series Administration Guide 162 Maintenance Base Station States ...

Страница 171: ...ooting on page 169 Troubleshooting Procedures on page 170 Base Station Installation Problems Base Station LED is Solid Red Problem The LED on the base station doesn t change to green Cause The base station can t get an IP address Solution Test the Ethernet cable with another device to check for signal Ensure that the Ethernet cable is connected on the switch Check that the DHCP server is available...

Страница 172: ...n is not trying to connect with the handset Solution Check the following items If the handset displays the message Can t locate a base station check that the base station is working If it is working move the handset close to the base station You may need to extend the network with an additional multicell base station If you have a single cell base station you may need to change to a multicell syst...

Страница 173: ...andset Won t Register Manual Configuration Problem The initial setup of a handset is complete but the handset won t register with a base station or repeater Cause The configuration is incomplete or incorrect the base station isn t working the base station isn t in range or the base station is not trying to connect with the handset Solution Check the following items If the IPEI number of the handse...

Страница 174: ...ause The base station can t communicate with the call control system Solution 1 Sign into the base station administration web page 2 Click Extensions 3 In the VoIP Idx column check the check box for each handset that is not registered 4 Click Start SIP Registration s Operational Problems with the Handset This section contains troubleshooting information for common handset problems Handset Won t Tu...

Страница 175: ...rging cradle When in the charging cradle the handset turns on Solution Check Does the handset have a battery installed You can use the handset in the cradle with no battery but it needs the battery as soon as you remove it from the cradle If the handset is new has the plastic tab over the battery contacts been removed Have you tried to use the handset with a charged battery from another handset Ha...

Страница 176: ...defective Put a battery that you know works into the handset and place the handset in the charger If the handset doesn t beep then the original battery is defective Handset Screen Displays Searching Problem The handset displays the message Searching Cause The handset is too far from the closest base station or the base station isn t active Solution If the handset has been stationary the base stati...

Страница 177: ...s to improve coverage No Audio on Your Handsets with a Single Base Station System Problem You have one base station and two or more handsets But when you try to call from one handset to the other you don t hear anything on either phone Solution 1 Sign into the base station web page 2 Click Network Settings 3 Verify that the field Use Different SIP Ports is set to Enabled Dualcell Troubleshooting I...

Страница 178: ...munications You may need to move the base station On the Home Status web page for each base station compare the RF Band fields to ensure that they have the same band configured You must have all base stations on the same RF band for the base stations to communicate You also must have all base stations on the RF band for your country The RF band is configured on the base station in the factory Trou...

Страница 179: ...location on your PC Name the file with the log type date and time For example siplog_20181212 txt Collect Troubleshooting Logs for a Repeatable Problem When you have problems with your system the SIP logs and syslogs may help to identify the problem Your service provider may need this information to fix the problem The sections SIP Log Web Page Fields on page 139 and Syslog Web Page Fields on page...

Страница 180: ...dy Step 19 Press Ctrl V Step 20 Save the file to a known location on your PC Name the file with the log type date and time For example siplog_20181212 txt Step 21 Use Change the Debug Log Level on page 172 to change the debug level to Normal Operation Change the Debug Log Level When you have problems with your system detailed SIP logs and syslogs may help to identify the problem Use this procedure...

Страница 181: ...og messages about dualcell After you get the required logs make sure you set the debug level to Disabled Note Procedure Step 1 Access a base station web page See Sign in to the Administration Web Page on page 42 Step 2 Click Dual Cell Step 3 Set Dual cell debug to Both Step 4 Click Save Turn on Multicell Debug Logs In order to debug multicell problems you need to turn multicell debugging This caus...

Страница 182: ... like Novell raw IEEE 802 3 IEEE 802 2 LLC and IEEE 802 2 SNAP are not available The packets are filtered based on MAC addresses for example 00 08 7B 17 80 39 Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page on page 42 You need to be using one of the following browsers Microsoft Edge version 42 or later Firefox version 61 or later Chrome ...

Страница 183: ...d Ethertype You can select up to three received Ethertypes to trace For expert use only Note Trace received IPv4 protocol You can select up to 3 received IPv4 protocols to trace For expert use only Note Trace received TCP UDP port You can set up to 3 TCP UDP ports to trace The packet is logged if the select port is the destination port or the source port for a packet For expert use only Note Step ...

Страница 184: ...Cisco IP DECT 6800 Series Administration Guide 176 Troubleshooting Generate PCAP Logs ...

Страница 185: ...F 0 to 45 C Operating temperature 10 to 90 noncondensing Operating relative humidity 14 to 140 F 10 to 60 C Storage temperature 10 to 95 noncondensing Storage relative hunidity 4 75 in 120 mm Height 4 75 in 120 mm Width 1 25 in 30 mm Depth 6 oz 167 g Weight Category 3 5 5e 6 for 10 Mbps cables with 4 pairs Category 5 5e 6 for 100 Mbps cables with 4 pairs Cables As supported by the Ethernet Specifi...

Страница 186: ...mation about the base station see the datasheet at https www cisco com c en us products collaboration endpoints ip dect 6800 series multiplatform firmware datasheet listing html Handset Specifications The following table shows the physical and operating environment specifications for the handsets Table 74 Physical and Operating Specifications Value or Range Specification 32 to 113 F 0 to 45 C Oper...

Страница 187: ...rview of the network protocols that the handsets and base stations support Table 75 Supported Network Protocols Usage Notes Purpose Network Protocol BootP enables a network device such as the handset to discover certain startup information such as its IP address Bootstrap Protocol BootP The device uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Q...

Страница 188: ...to provide encryption and secure identification of servers Hypertext Transfer Protocol Secure HTTPS To communicate with IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the base station with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign t...

Страница 189: ...se stations use SRTP for media encryption SRTP is an extension of the Real Time Protocol RTP Audio Video Profile and ensures the integrity of RTP and Real Time Control Protocol RTCP packets providing authentication integrity and encryption of media packets between two endpoints Secure Real Time Transfer protocol SRTP TCP is a connection oriented transport protocol Transmission Control Protocol TCP...

Страница 190: ... the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables and connectors In European Union countries use only external speakers microphones and headsets t...

Страница 191: ...ield name The IP address or FQDN of the call control system Registrar Session Border Controller or SIP server outbound proxy Outbound proxy The IP address or FQDN of the network time server Time Server The MAC address is on the label under the LAN port and also on the cardboard box that contained the base station MAC address of the base station When the base station is plugged in it uses DHCP to g...

Страница 192: ...tation Base Station Worksheet You find most of this information on the box label or the label on the base station Primary Base Station Data Description PID VID Serial number MAC address IPv4 address RFPI address Installed location Secondary Base Station 1 Data Description PID VID Serial number MAC address IPv4 address RFPI address Installed location Cisco IP DECT 6800 Series Administration Guide 1...

Страница 193: ...ed on a base station but the maximum number of handsets that can be active at one time is limited For more information see Add Handsets to the Base Station on page 49 The handset s International Portable Equipment Identity IPEI identifies the exact handset that the user is allocated MailboxNameandNumber XSI User Name and Password Authentication User Name and Password Phone Number and Handset IPEI ...

Страница 194: ...Cisco IP DECT 6800 Series Administration Guide 186 Worksheets Handset Configuration Parameters Worksheet ...

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