Troubleshooting
Learn about common issues and their solutions.
Understanding the LED status indicators
Identify the LED state flashing pattern and meaning.
LED Status
Status of the monitor
Power LED not lit
Power on
Power LED lit
Power off (Standby mode)
Power LED flashing (slow)
Scheduler active
Power LED flashing (fast)
Power up/down and software update
Disruption during playback or slow reactions
While content is playing on the display panel, the video is disrupted or slow to play.
Resolution
•
Ensure the display panels are at least three meters away from microwave ovens, mobile
telephones, Bluetooth-enabled devices, or any other Wi-Fi compatible devices.
•
Change the active channel on the WLAN router.
Internet connection not available
The display panel cannot connect to the internet.
Resolution
•
Ensure the display panel connection is allowed through the network firewall.
•
The MAC address of the display panel is authenticated each time when connecting to the
internet. If the MAC address of the computer or modem is permanently registered, it is
possible that the display panel might not connect to the internet. Because the display panel
has its own MAC address, the internet service provider cannot validate the MAC address of the
display panel. For this reason, the display panel cannot connect to the internet.
Contact the internet service provider and request information on how to connect a different
device, such as the display panel, to the internet.
Secure Series LCD Panels Installation and Setup Guide–SUHD551-L, SUHD651-L, SUHD751-P, SUHD861-P
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020-001660-02 Rev. 1 (02-2020)
Copyright
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2020 Christie Digital Systems USA, Inc. All rights reserved.
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