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FHD554-XZ-H and FHD554-XZ-HR LCD Panels User Guide
020-001725-01 Rev. 1 (11-2019)
Copyright © 2019 Christie Digital Systems USA, Inc. All rights reserved.

Troubleshooting

Images from the HDMI source do not display

Source video over HDMI does not display on the panel.

Details

Possible causes for this issue include:

•

The resolution and frequency of the video card in the computer are not compatible with the display.

•

HDMI cable from source to display is either defective or too long.

Resolution

•

Select a compatible resolution and vertical frequency.

•

Try a known-good and/or shorter HDMI cable.

Computer images do not display correctly

Images that originate from a computer source do not display correctly on the panel.

Details

Possible causes for this issue include:

•

The resolution and frequency of the video card in the computer are not compatible with the display.

•

Clock and Phase settings need adjustment.

Resolution

•

Select a compatible resolution and vertical frequency.

•

Adjust Clock and Phase settings.

Содержание FHD554-XZ-H

Страница 1: ...User Guide 020 001725 01 FHD554 XZ H and FHD554 XZ HR LCD Panels ...

Страница 2: ...esigned modified or approved by Christie for such use g Except where the product is designed for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product h Imag...

Страница 3: ...ce 13 Input panel 14 Remote control unit 16 Installing a display panel 18 Inserting batteries in the remote control 18 Operating the remote control 18 Locking or unlocking the remote control 19 Mounting a display panel 19 Connecting signal to the display panel 19 Connecting to an AC power source FHD554 XZ H only 20 Installing and configuring the Remote Power Rack Shelf FHD554 XZ HR only 20 Require...

Страница 4: ... orientation 27 Connecting an RS232 or an Ethernet controller to a video wall in portrait orientation 27 Turning on the display panel 28 Avoiding image retention 28 Configuring the on screen display 29 Changing the position of the on screen display 29 Setting the on screen display transparency 29 Changing the on screen display timeout 29 Rotating the on screen display 29 Changing the on screen dis...

Страница 5: ...i Source Views 38 Configuring advanced settings 39 Enabling IRFM 39 Turning off local dimming 40 Choosing Power Saving mode 40 Selecting DisplayPort version 40 Configuring EDID settings 40 Updating Multi Display Control settings 40 Obtaining the temperature and fan status 42 Performing a factory reset 42 Configuring communications settings 42 Setting the baud rate 42 Configuring Ethernet settings ...

Страница 6: ...nstable 46 The image is too bright or lacks definition 46 The image appears washed out 46 The image is too dark 46 Images from the HDMI source do not display 47 Computer images do not display correctly 47 Specifications 48 Physical specifications 48 Power requirements 49 Environmental specifications 50 Supported timings 51 Overall dimensions 54 Regulatory 56 Safety 56 Electro magnetic compatibilit...

Страница 7: ...rom the packaging Each LCD panel is packed inside a box carton To protect the panel during transportation additional packing material has been placed within the carton 1 Before unpacking prepare a stable level and clean surface near a wall outlet 2 Set the box in an upright position and pull out the white carton locks 3 Lift up the top cover carton 4 Remove the polybag before removing the display ...

Страница 8: ...stie Technical Support 1 Tear off the sticker for a small opening on the right bottom corner at the back of the display panel A 2 Pull the power cable through the packaging 3 Connect the power cord to a power source and turn on the display panel When connecting to a power source for the first time the display panel automatically cycles through test patterns for 15 minutes only 4 As the display pan...

Страница 9: ...avoid putting undue stress on the panel when mounted make sure the mount is square flat and level Do not rest panels on top of a lower panel When inserting the panel into the wall pay close attention to adjacent panels Make sure there is a minimum of 0 5 mm between mounted panels to allow for thermal expansion Cleaning the panel Learn how to clean the display panel After disconnecting the power ca...

Страница 10: ...ssing or damaged contact your dealer Remote control unit and batteries DC daisy chain power cable 1 8m FHD554 XZ HR only DisplayPort cable 1 8m CAT5 cable 2m IR extender cable 1 8m Power cord US type Black FHD554 XZ H only Power cord EU type Black FHD554 XZ H only Power cord UK type Black FHD554 XZ H only Product Safety Guide Spacer tool Qty 2 P N 003 006724 XX Product documentation For installati...

Страница 11: ...r damage to the product Ensure that any external equipment is properly grounded d before connecting to the display device A minimum of two people or appropriately rated lift equipment is required to safely lift install or move the product Do not drop the product Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position Always handle the prod...

Страница 12: ...fely lift install or move the product A certified electrician must be present during installation to ensure the installation meets the local electrical code Install the product near an easily accessible AC receptacle Hazardous voltages are present at power system inputs The DC output though not dangerous in voltage has a high short circuit current capacity that may cause severe burns and electrica...

Страница 13: ...1 11 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved Controls and functions 13 Controls and functions Learn about the various parts and functions of the LCD panel Display at a glance Learn about the key display components FHD554 XZ H FHD554 XZ HR ...

Страница 14: ...n display OSD controls The keypad operates as follows On Standby Press once to toggle from Standby mode to On mode Press it again to return to Standby mode SOURCE To select a source press the SOURCE button repeatedly with no menus visible on screen Right key When a menu is visible on screen this button operates identically to the right arrow or ENTER button on the display remote control unit Left ...

Страница 15: ...o wall see Creating a video wall on page 26 F RS232 In A female 9 pin D sub connector for interfacing with a PC or a home theater automation or control system G Ethernet An RJ 45 connector for connecting to a computer or a home theater system over a wired Ethernet network H SPDIF Out Connects external and powered digital speakers or audio receiver amplifier I DP Out DisplayPort 1 2 and HDCP compli...

Страница 16: ...s the display panel on or off B INFO Provides source and resolution information C Sources DP1 Selects the DisplayPort source 1 DP2 Selects the DisplayPort source 2 HDMI 1 Selects the HDMI source 1 HDMI 2 Selects the HDMI source 2 D Display options P Position Selects the PIP position PIP Turns the PIP feature on or off OPS Selects the OPS source E Swap Swaps the main and PIP source F P Source Selec...

Страница 17: ...nu system If the menu is already open pressing this button selects the previous submenu Arrow Keys Navigate through submenus and settings H ENTER Selects highlighted menu choices I EXIT Closes the menu system J Image adjustments SCALING Selects each aspect ratio in sequence Full Screen Native Letter Box and 4 3 BRIGHT Adjusts the brightness CONTRAST Adjusts the contrast SOURCE Selects each source ...

Страница 18: ...s in the remote control Before you insert batteries in the remote control consider the following Ensure that the battery polarities are correct Do not mix an old battery with a new one or mix different types of batteries together Do not expose batteries to excessive heat such as sunlight or fire If you will not use the remote control for a long time consider removing the batteries to avoid damage ...

Страница 19: ...y protrusions on the rear of the panel Christie recommends using spacers with a minimum height of 6 35 mm 25 in Mounting brackets may block access to the connector ports To ensure the preferred mount allows access to the connectors refer to the display panel line drawings on www christiedigital com for measurements At the location where the space between tiles is the tightest use the spacer tool t...

Страница 20: ...uct is not long enough to connect the first display panel in an array to the Remote Power Rack Shelf module you must purchase a power cord of an adequate length Christie recommends one of the pre terminated power cables offered as Christie accessories or that you create a custom cable using the Christie Main Power Cable Spool P N 154 122106 XX Connector Kit P N 154 125109 XX and Molex Crimping Too...

Страница 21: ... in an array to the Remote Power Rack Shelf module you must purchase a power cord of an adequate length Christie recommends one of the pre terminated power cables offered as Christie accessories or that you create a custom cable using the Christie Main Power Cable Spool P N 154 122106 XX Connector Kit P N 154 125109 XX and Molex Crimping Tool P N 154 124108 XX For more information on the Molex Cri...

Страница 22: ... Changing the voltage of the rectifiers Change the output voltage to the preferred voltage 1 Log in to the Remote Power Supply Rack Shelf web interface on page 21 2 Select Rectifiers Configure Rectifiers 3 Change the Float Voltage field to the preferred voltage The recommended voltage range is 48 VDC 58 VDC 4 Ensure the Safe Voltage and Over Voltage Protection OVP fields are set properly for the n...

Страница 23: ...r Rack Shelf Manually enter the date and time for the Remote Power Rack Shelf to use Automatically retrieve the date and time from a server a Select Enable SNTP Service b Type the IP address of the SNTP source c In the Time Zone Adjustment field select the time zone adjustment for the location of the Remote Power Rack Shelf 4 Click Save 5 If the time is set by an SNTP service click Get Time Now Se...

Страница 24: ...an Ethernet or an IR extender connection Creating an RS232 connection A straight through RS232 cable with a 9 pin male connector is required 1 Connect the RS232 cable to the RS232 port on the display panel 2 Connect the RS232 cable to the control computer Creating an Ethernet connection Use a standard Ethernet cable with an RJ45 male connector 1 Connect the Ethernet cable to the Ethernet port on t...

Страница 25: ...ce components to a display panel Learn how to connect video sources to a display panel Connecting a DisplayPort source Learn how to connect a control computer to a display panel using a DisplayPort source 1 Connect the DisplayPort cable to the DisplayPort in port on the display panel 2 Connect the DisplayPort cable to the control computer Connecting an HDMI source Learn how to create a connection ...

Страница 26: ... connector on a display panel performs the same function as an external video splitter The DP Out connector functions as a repeater for all digital inputs including HDMI 1 In HDMI 2 In DP1 In and DP2 In To daisy chain display panels connect a digital source to the first panel in the video wall Subsequent display panels can be connected using the DisplayPort cable using the upstream DP Out and the ...

Страница 27: ... the IR remote control plug the IR extender into the first display panel in the daisy chain 1 Connect the controller to the top left or bottom left display panel 2 Connect the remaining panels as illustrated Connecting an RS232 or an Ethernet controller to a video wall in portrait orientation Complete the following steps to connect an RS232 or an Ethernet controller to a video wall in portrait ori...

Страница 28: ...the keypad It might take a few minutes for the display panel to warm up Once it is warmed up an image appears on the screen Avoiding image retention Image retention can occur when static content appears on the display panel for long periods of time Image retention is not covered under warranty To prolong the life of your display panel follow these recommendations Operate the display panel within i...

Страница 29: ...rtical position of the OSD menu Setting the on screen display transparency Learn how to set the transparency of the on screen display 1 Press MENU on the remote control or keypad 2 Select OSD Settings Transparency 3 Use the arrows to adjust the degree of translucence in the menus and message boxes Zero 0 means that the menus are opaque Changing the on screen display timeout Learn how to configure ...

Страница 30: ...ation of the OSD menu to match that of the display Changing the on screen display language By default the on screen display language is English You can change the display language to Simplified Chinese French German Italian Portuguese Russian Spanish Korean or Japanese 1 Press MENU on the remote control or keypad 2 Select OSD Settings Language 3 Select a language and then press Enter The change ta...

Страница 31: ...arn how to change the behavior of the power LED 1 Press MENU on the remote control or keypad 2 Select Setup Power LED 3 Use the arrows to change the behavior of the status indicator LED during standby mode On The LED lights orange to indicate that the display is in standby mode Off The LED is always off regardless of the operational state of the display Disabling the OPS Always Powered setting Lea...

Страница 32: ...d 2 Select Setup CEC On CEC setting can only be activated with HDMI connected device that supports the CEC standard Enabling DisplayPort Multi Stream Transport MST When you enable DisplayPort MST display panels in a video wall that are connected using DisplayPort 1 2 are recognized by the control computer as independent display panels instead of a single display Before enabling DisplayPort MST con...

Страница 33: ...iewer preference original aspect ratio with black bars or a full screen presentation with some distortion or cropping To change the aspect ratio complete the following 1 Press MENU on the remote control or keypad 2 Select Picture Aspect Ratio For the picture in picture settings select Picture PIP Aspect Ratio 3 Use the arrows to select the Full Screen default 4 3 Letterbox or Native aspect ratio C...

Страница 34: ...timum setting 1 Display a PLUGE Picture Line Up Generation Equipment test pattern PLUGE patterns vary but generally consist of some combination of black white and gray areas against a black background The example below includes two vertical bars and four shaded boxes 2 Select Picture Brightness 3 Select the desired level to adjust the brightness until The darkest black bars disappear into the back...

Страница 35: ...ting the hue of the image The hue or tint is the ratio of red to green in the color portion of the image When hue is decreased the image appears red when it is increased the image appears green Saturation and hue are interactive A change to one may require a subtle change to the other in order to achieve the optimum setting 1 Press MENU on the remote control or keypad 2 Select Picture Hue 3 Select...

Страница 36: ...lay panel 1 Press MENU on the remote control or keypad 2 Select Picture Color Temperature Gamma Gamma 3 Use the arrows to select 2 2 default or Off When off is selected Calibration and Color Temperature settings are not available Calibrating the image Learn how to calibrate the image on a display panel 1 Press MENU on the remote control or keypad 2 Select Picture Color Temperature Gamma Calibratio...

Страница 37: ...on the remote control or keypad 2 Select Picture Color Temperature Gamma Temperature 3 Use the arrows to adjust the overall color temperature or to adjust the individual gain and offset for red green and blue Selecting the RGB Range Learn how to change the range of colors shown on a display panel 1 Press MENU on the remote control or keypad 2 Select Picture RGB Range 3 Select an appropriate RGB ra...

Страница 38: ...the panel Enabling Auto Scan Auto Scan causes the Main or PIP input select functions using the SOURCE button on the remote control unit or keypad or the P Source button on the remote control unit to skip over unused inputs saving time 1 Press MENU on the remote control or keypad 2 Select Input Auto Scan 3 Use the arrows to select Off Main Multi or All Enabling Multi Source Views Learn how to selec...

Страница 39: ...re window PIP size options include Small Mid and Large Setting the picture in picture position Learn how to set the picture in picture position 1 Press MENU on the remote control or keypad 2 Select Input 3 Ensure PIP is enabled 4 Select PIP Position and use the arrows to select the position of the Picture in Picture window PIP position options include Bottom Right Top Left Top Right or Bottom Left...

Страница 40: ... by RS232 command Normal The display wakes up when it receives an active signal from its inputs and can be waked up by RS232 command as well Never Sleep The display panel never enters power saving mode Selecting DisplayPort version Choose DisplayPort s version of the DP1 DP2 inputs 1 Press MENU on the remote control or keypad 2 Select Adv Setup DP1 Ver or DP2 Ver 3 Use the arrows to select version...

Страница 41: ...ble 1 Press MENU on the remote control or keypad 2 Select Adv Setup Multi Display Control Video Wall 3 Use the arrows to select Yes to enable the Video Wall 4 Update any of the following settings Frame Enables or disables frame compensation to join the edges of adjacent display panels in a video wall together This can compensate for the gap between the display panels When enabled moving objects in...

Страница 42: ...nfigure RS 232 and Ethernet communication settings on a display panel Setting the baud rate The baud rate sets the data rate of the RS232 communication link 1 Press MENU on the remote control or keypad 2 Select Communication Baud Rate 3 Use the arrows to select a baud rate Configuring Ethernet settings Learn how to configure network settings 1 Press MENU on the remote control or keypad 2 Select Co...

Страница 43: ...urce status alert Learn how to send an alert if a different source is selected 1 Press MENU on the remote control or keypad 2 Select Communication Source Status Alert On Enabling signal lost alert Learn how to send an alert if the input signal is lost 1 Press MENU on the remote control or keypad 2 Select Communication Signal Lost Alert On Loading the network settings Learn how to load default netw...

Страница 44: ...menu is read only and provides the MAC address information about the display panel Reading the system information You can find the system information on the main menu of the display panel 1 Press MENU on the remote control or keypad 2 Select Information The Information menu is read only and provides the following information about the display panel The name of the main input source The number of h...

Страница 45: ...etails Possible causes for this issue include The display is not plugged in or the power outlet is not active The main power switch is off The remote control batteries have run out Resolution Possible causes for this issue include Ensure that the display is plugged in and that the power outlet is active Set the main power switch to the on position Replace the batteries The remote control does not ...

Страница 46: ...he horizontal or vertical scan frequency of the input signal may be out of range for the display panel Resolution Verify that the source is properly connected Correct the quality of the content The image is too bright or lacks definition The image contrast is set too high and the bright areas of the image have no definition Resolution Decrease the contrast setting The image appears washed out The ...

Страница 47: ...h the display HDMI cable from source to display is either defective or too long Resolution Select a compatible resolution and vertical frequency Try a known good and or shorter HDMI cable Computer images do not display correctly Images that originate from a computer source do not display correctly on the panel Details Possible causes for this issue include The resolution and frequency of the video...

Страница 48: ...Wall Mount 400 mm x 400 mm VESA Bezel Width 0 44 mm Top Left Bottom Right Brightness 700 cd m Contrast Ratio 1100 1 Viewing Angle H 178 V 178 Response Time 8 ms Supported Colors 1 07 million colors Display Resolution 1920 x 1080 16 9 Display Frame Rate 60 Hz Rotation Landscape Portrait Control RS232C Ethernet built in keypad IR remote control OSD Language English Simplified Chinese French German I...

Страница 49: ...sumption of a control computer or a device connected to the OPS module of the display panel Power ratings for the Remote Power Rack Shelf FHD554 XZ HR only The number of displays that can be powered by a single Remote Power Rack Shelf depends on the voltage range of the input and the number of rectifiers In certain situations this can be up to 24 LCD panels per Remote Power Rack Shelf Please consu...

Страница 50: ...600W 4 5760W 3600W 5400W Environmental specifications Learn the environmental specifications for the FHD554 XZ H and the FHD554 XZ HR panels FHD554 XZ H and FHD554 XZ HR Remote Power Rack Shelf FHD554 XZ HR only Descriptions Details Operating Temperature 0 C 40 C 90 RH Storage Temperature 20 C 60 C 90 RH Heat output FHD554 XZ H 699 BTU hr typical 955 BTU hr maximum non OPS FHD554 XZ HR 699 BTU hr ...

Страница 51: ... 848x480 59 659 29 830 31 500 x x x VESA CVT 848x480 74 769 37 684 41 000 x x x VESA CVT 848x480 84 751 42 969 46 750 x x x VESA CVT 1024x768 60 004 48 363 65 000 x x x VESA DMT 1024x768 70 069 56 476 75 000 x x x VESA DMT 1024x768 75 029 60 023 78 750 x x x VESA DMT 1024x768 84 997 68 677 94 500 x x x VESA DMT 1152x864 70 012 63 851 94 500 x x x VESA DMT 1152x864 75 000 67 500 108 000 x x x VESA ...

Страница 52: ...SA CVT 1920x1080 59 950 66 587 138 500 x x x x VESA CVT R 1920x1200 49 932 61 816 158 250 x x x VESA CVT 1920x1200 59 950 74 038 154 000 x x x x VESA CVT R 1680x1050 49 974 54 121 119 500 x x x VESA CVT 1680x1050 59 954 65 290 146 250 x x x x VESA CVT 1920x2160 60 000 135 000 297 000 x x x x CEA 861 F VIC 16 with vertical parameters doubled 1920x2160 59 988 133 293 277 250 x x x x VESA CVT R 2560x...

Страница 53: ... 4 1080p 24 27 000 74 250 x x x x SMPTE 274M CEA 861 F Format 32 1080p 25 28 125 74 250 x x x x SMPTE 274M CEA 861 F Format 33 1080p 30 33 750 74 250 x x x x SMPTE 274M CEA 861 F Format 34 1080p 50 56 250 148 500 x x x x SMPTE 274M CEA 861 F Format 31 1080p 60 67 500 148 500 x x x x SMPTE 274M CEA 861 F Format 16 UHDTV 3840x2160 24 54 000 297 000 x x x x CEA 861 F Format 93 HDMI 1 4b VIC 1 3840x21...

Страница 54: ...d FHD554 XZ HR LCD Panels User Guide 020 001725 01 Rev 1 11 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved Specifications 54 Overall dimensions All dimensions are in millimeters FHD554 XZ H ...

Страница 55: ...FHD554 XZ H and FHD554 XZ HR LCD Panels User Guide 020 001725 01 Rev 1 11 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved Specifications 55 FHD554 XZ HR ...

Страница 56: ...CISPR 32 EN 55032 Class A Immunity CISPR 24 EN 55024 IEC 61000 4 2 EN61000 4 2 IEC 61000 4 3 EN61000 4 3 IEC 61000 4 4 EN61000 4 4 IEC 61000 4 5 EN61000 4 5 IEC 61000 4 6 EN61000 4 6 IEC 61000 4 8 EN61000 4 8 Environmental EU Directive 2011 65 EU on the restriction of the uses of certain hazardous substances RoHS in electrical and electronic equipment and the applicable official amendment s EU Reg...

Страница 57: ... 6278 7708 France ph 33 0 1 41 21 44 04 Germany ph 49 2161 664540 India ph 91 080 6708 9999 Japan Tokyo ph 81 3 3599 7481 Korea Seoul ph 82 2 702 1601 Mexico ph 52 55 4744 1790 Republic of South Africa ph 27 0 11 510 0094 Russian Federation and Eastern Europe ph 36 0 1 47 48 100 Singapore ph 65 6877 8737 Spain ph 34 91 633 9990 United Arab Emirates ph 971 4 3206688 United Kingdom ph 44 0 118 977 8...

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