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Troubleshooting

The following topics cover common projector issues and their solutions.
If an issue cannot be resolved, contact a Christie qualified technician.

Projector functionality

The following topics cover common projector issues and their solutions.

Projector does not turn on

When I attempt to power on the projector, it does not turn on.

Resolution

•

Verify the power cord is connected to the projector and the AC power supply correctly and the
input selector switch is in the correct position.

•

Verify the wall circuit breaker is on. If there is a problem with the wall circuit breaker turning
off, contact a certified electrician.

•

On the F-MAIN faceplate, verify the POWER LED is lit. When the harnessing, supply, and HUB
boards are healthy, the POWER LED is either green or red in all powered states. A green LED
indicates that the supply is healthy. A red LED indicates a failed power supply.

•

If the POWER LED is green and additional LEDs are lit on the F-MAIN faceplate, record the
color combination of the faceplate LEDs after they have been powered for at least 30 seconds.
You can then provide the color combination information to Christie technical support.

•

If the POWER, INPUT, HUB, and SMS LEDs are all green, but the touch panel still does not turn
on or display an image, eliminate the cable and touch screen by connecting any external VGA
display.

Cannot establish communication with projector

The input devices cannot communicate with the projector.

Resolution

•

Verify all input devices have the same subnet mask and gateway, and unique IP addresses.

CP2308 User Guide

98

020-102535-03 Rev. 1 (08-2018)

Copyright

©

2018 Christie Digital Systems USA, Inc. All rights reserved.

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Содержание CP2308

Страница 1: ...User Guide 020 102535 03 CP2308...

Страница 2: ...uct on a motion platform or other movable device where such product has not been designed modified or approved by Christie for such use i Problems or damage caused by use of a projector in the presenc...

Страница 3: ...pening or closing the douser 18 Selecting a channel 18 Adding a network time protocol server 18 Deleting a network time protocol server 19 Changing the time zone 19 Changing the time format 19 Automat...

Страница 4: ...a or content network 29 Activating SNMP 29 Downloading MIB information 29 Setting up an integrated media block 31 Selecting IMB preferences 31 Activating IMB marriage 31 Managing content 33 Content ma...

Страница 5: ...hannel up or down the channel list 44 Deleting a channel 44 Managing color setting files 45 Creating a MCGD file 45 Editing an existing MCGD file 45 Copying existing MCGD file settings to a new file 4...

Страница 6: ...ght 56 Adjusting digital micromirror device convergence 58 Adjusting the fold mirror 58 Calibrating the color 59 Masking the screen edges 59 Test patterns 61 Displaying a test pattern 61 Turning off a...

Страница 7: ...delay 71 Setting the audio output rate 71 Mapping channels 71 Enabling Dolby Atmos 72 Editing Dolby Atmos settings 72 Disabling Dolby Atmos 72 Setting up multiple projectors 73 Enabling multiple proje...

Страница 8: ...Importing a product enhancement 83 Enabling an enhancement 83 Backup restore and upgrade projector files 84 Creating a new backup file 84 Exporting a backup file 84 Importing a backup file 84 Sorting...

Страница 9: ...ignite 99 Lamp suddenly turns off 99 LiteLOC not working 100 Display issues 100 Flicker shadows or dimness 100 Blank screen with no display of cinema image 100 Severe motion artifacts 101 Image is ve...

Страница 10: ...Environmental 108 Content CP2308 User Guide 10 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved...

Страница 11: ...XPOSURE Protective UV safety glasses with side shields and Christie approved protective safety clothing must be worn when performing optical adjustments or servicing the product FIRE AND SHOCK HAZARD...

Страница 12: ...door is open or when handling the lamp Any local or federal specifications take precedence over Christie s protective clothing recommendations Do not open the lamp door while the lamp is on EXPLOSION...

Страница 13: ...duct documentation available on the Christie Digital Systems USA Inc website Read all instructions before using or servicing this product 1 Access the documentation from the Christie website Go to thi...

Страница 14: ...tand the important features of the projector Playback of cinema video audio and timed text Touch panel with 1280 X 800 resolution 3D ready DCI compliant Four options for Xenon lamps Third party IMB su...

Страница 15: ...the light on or off B Current access permissions H Opens and closes the douser C Projector name and IP address I Turns test patterns on or off D Current date and time J Displays channels E System stat...

Страница 16: ...com Europe Middle East and Africa 44 0 1189 778111 or Support EMEA christiedigital com Asia Pacific 65 6877 8737 or Support APAC christiedigital com Christie Managed Services 1 800 550 3061 or NOC ch...

Страница 17: ...Login 2 In the User list select a user name 3 Enter your password 4 Tap Login Logging out of the projector Log out of the projector to restrict access to projector menus or to change access permission...

Страница 18: ...ferent inputs 1 In the right toolbar tap Channels The Channels window displays the available channels 2 Tap a channel In the Channel Setup panel a green checkmark indicates the active channel Adding a...

Страница 19: ...menu tap Service Setup Time Setup 2 Tap the Time Zone tab 3 In the Region list select a region 4 In the Time Zone list select the time zone 5 Select a time format 6 Tap the Automatically adjust for Da...

Страница 20: ...via NTP Server slider The color of the slider changes to gray to indicate it is inactive 1 In the left navigation menu tap Service Setup Time Setup 2 Tap the SM Time Adjust tab 3 Increase or decrease...

Страница 21: ...ear Projection from behind the screen with the projector in the normal upright position Inverted Rear Projection from behind the screen with the projector in an inverted position upside down Inverted...

Страница 22: ...f hours the lamp has been used if applicable 7 In the Max Lamp Hours field type the estimated maximum lamp hours The value for Hours Remaining is calculated automatically based on the specified hours...

Страница 23: ...ers at an angle below the Y axis adjustment label until it is firmly seated on the Y axis adjustment screw c Turn the screw clockwise or counterclockwise until the value in the Intensity field peaks a...

Страница 24: ...In the left navigation menu tap Lamp Settings Lamp Power LiteLOC Setup 2 In the Lamp Power LiteLOC File list select the lamp file to modify 3 Under Lamp Power tap the plus and minus signs to modify th...

Страница 25: ...notification that the configured LiteLOC intensity cannot be attained tap the LiteLOC Intensity Unattainable slider The slider turns green when the option is activated Managing lamp settings CP2308 U...

Страница 26: ...ctor marriage operator Can view basic projector status diagnostic information and software version information This is the default level for Serial Communication sessions service Can access all touch...

Страница 27: ...ssword 4 Complete the New Password and Confirm Password fields 5 Tap Save Deleting a user account Delete a user account to prevent access to projector menus and functionality 1 In the left navigation...

Страница 28: ...p Manual and complete these fields Field Description IP Address The IP address of the projector Subnet Mask The subnet mask to which the IP address belongs Gateway The IP address for the network gatew...

Страница 29: ...Tap the SNMP tab 3 Tap the SNMP slider The color of the slider changes to green to indicate it is active 4 In the SNMP Settings area select a SNMP version 5 Complete the Trap Receiver IP fields A tra...

Страница 30: ...In the Name field type a name for the MIB file 6 Tap Accept 7 Tap OK Network settings CP2308 User Guide 30 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserv...

Страница 31: ...d with 1 Install the IMB in the available slot on the projector For more information see the Christie IMB S3 Installation and Setup Manual P N 020 102582 XX or the documentation provided by the IMB ma...

Страница 32: ...process and indicates when the process is completed successfully 8 Tap Finish Setting up an integrated media block CP2308 User Guide 32 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital Syst...

Страница 33: ...ge EDR content Ingesting content and keys To ingest content an ingest device must be connected to the projector The ingest device must be properly configured and operating correctly 1 In the left navi...

Страница 34: ...on the Local Content tab Filtering content by type Filter content by type to locate content of a specific type or reduce the return results 1 In the left navigation menu tap Content Manager 2 On the L...

Страница 35: ...ct the check box to the left of the keys 4 Tap Delete 5 To confirm the deletion tap Delete Collapsing or expanding columns Expand or collapse columns to display more or less information In the column...

Страница 36: ...ist or content 4 Tap Load 5 To start playback tap and hold Play Unloading content Unload content when it has finished playing and is no longer required 1 Stop or pause playback 2 Tap Unload Managing c...

Страница 37: ...to the playlist To add content to the playlist tap the content item shown under the Local Content tab To add an automation event or macro to the playlist select a content item in the playlist and the...

Страница 38: ...the final credits roll 5 Under Offset Time adjust the time the automation occurs 6 Tap Update Replacing playlist content Replace playlist content when content has been added in error or you want to a...

Страница 39: ...t content The Details dialog provides detailed information about the selected content 1 In the left navigation menu tap Playlist Editor 2 Under the Local Content tab to the right of the content tap De...

Страница 40: ...required or when the content has expired 1 In the left navigation menu tap Playlist Editor 2 In the playlist list in the upper right pane select the playlist you want to delete 3 Tap the menu and the...

Страница 41: ...8 bits Scan Type The video scan type The default is Auto 3D Sync Input Mode Specifies whether a specific frame of input data has left eye or right eye data The default is Auto Color Space The method...

Страница 42: ...e customized projector settings for input devices connected to the IMB 1 In the left navigation menu tap Channel Setup 2 Tap Add Channel 3 Complete these fields Field Name Description Name The channel...

Страница 43: ...gamma correction required for the proper tonal range of the source material Clut File Applies a 3D color cube for increased color accuracy 3D File The 3D settings file associated with the channel Sour...

Страница 44: ...ctive channel Moving a channel up or down the channel list If a channel is selected frequently move it to the top of channel list to make it easier to access If the channel is not selected frequently...

Страница 45: ...tap the 3D Sync slider and select a frame rate 6 In the red area of the chromaticity image tap the option button to display the red test pattern 7 Measure the red chromaticity with the colorimeter 8 T...

Страница 46: ...es 2 In the left navigation menu tap Color Settings TCGD File Setup 3 Tap the Create TCGD File 4 Type a name for the TCGD file and tap Create 5 To display test clips automatically when you select a co...

Страница 47: ...file with similar settings 1 In the left navigation menu tap Color Settings TCGD File Setup 2 In the TCGD File list select a TCGD file 3 Tap Save As 4 Type a name for the TCGD file and tap Save Delet...

Страница 48: ...File 3 Type a name for the ILS file and tap Create 4 In the Lens position area tap the forward backward left or right arrow icons to move the position of the image on the screen 5 In the Focus area t...

Страница 49: ...ting an ILS file Delete an Intelligent Lens System ILS file when it is no longer required 1 In the left navigation menu tap Image Settings ILS File Setup 2 In the ILS File list select the ILS file you...

Страница 50: ...t navigation menu tap Image Settings Source File Setup 2 In the Source File list select a source file 3 Modify the source file settings 4 Tap Save Copying existing source file settings to a new source...

Страница 51: ...ings Edit screen file settings when the image parameters change 1 In the left navigation menu tap Image Settings Screen File Setup 2 In the Screen File list select a screen file 3 Modify the screen fi...

Страница 52: ...o adjust the position of the red green or blue digital micromirrors DMDs Resetting digital convergence to the default settings Reset digital convergence to the default settings when image parameters c...

Страница 53: ...nsate for projector tilt It is recommended that you use lens offset to align the center of the image to the center of the screen before you correct the keystone effect If one side of the image is long...

Страница 54: ...t or right arrow icons in the Offset area to bring the vertical lines closer together 11 If required on each projector tap the Lens Adjust icon and then tap the left and right focus icons in the Focus...

Страница 55: ...that cannot be corrected by aligning the projector to the screen and focusing the lens Caution If not avoided the following could result in minor or moderate injury This procedure must be performed b...

Страница 56: ...focus The 1 8 of a turn is a suggestion only and can be less if needed however it should never be exceeded Always compensate both left and right horizontal adjustments according to the vertical adjus...

Страница 57: ...st if needed 1 Remove the lens surround 2 Display the DC2K Boresight test pattern 3 Loosen the right boresight set screw B A Right Boresight Cap Screw B Right Boresight Set Screw C Left Boresight Cap...

Страница 58: ...fold mirror with the optical system to correct an image with missing or shadowy corners or edges 1 Remove the top cover 2 Display the RGB 12bit Full Screen White test pattern 3 Insert a hex driver in...

Страница 59: ...top masking a Install movable flat black panels or curtains along the top edge of the screen b Raise the curtain for flat images or lower the curtain for scope images Top masking theater 1 85 screens...

Страница 60: ...Side masking to hide screen edges B 1 85 1 image flat C 2 39 1 image scope D Masking moved aside Adjusting the image CP2308 User Guide 60 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital S...

Страница 61: ...n adjustment of the projected image is complete 1 In the right toolbar tap Test Patterns 2 Tap Test Pattern Off Importing a test pattern Import custom test patterns to meet the specific requirements o...

Страница 62: ...Tap a test pattern 4 Tap Delete 5 To confirm the deletion tap Delete 6 In the upper right corner tap Done Test patterns CP2308 User Guide 62 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digita...

Страница 63: ...elect a playlist content or automation item 8 Select the start time 9 Select the start date 10 To repeat the event daily weekly or monthly a Tap the Recurrence slider b Select the frequency of the rec...

Страница 64: ...s on a different date copy and paste the entire day of scheduled events 1 In the left navigation menu tap Scheduler 2 At the top of the calendar tap the day with the events you want to copy 3 Tap Copy...

Страница 65: ...e day of the week the scheduler starts Change the start day of the scheduler to match the schedule of the theater 1 In the left navigation menu tap Service Setup Preferences 2 Tap General 3 In the Sch...

Страница 66: ...t Drive or Ingest Drive 4 To make the content drive the primary storage drive tap the Set as Primary Drive slider The color of the slider changes to green to indicate it is active 5 To test the connec...

Страница 67: ...he IP Address field type an IP address for the ingest source 5 Tap Add 6 In the right pane enter a user name and a password if required for the ingest source 7 Tap the Type list and select the device...

Страница 68: ...tap a remote ingest source 3 Tap Delete 4 To confirm the deletion tap Delete Managing storage devices CP2308 User Guide 68 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital Systems USA Inc A...

Страница 69: ...lete these fields Dark Time Creates a blank time interval in microseconds s between left and right frames to allow for LCD shutter glasses Z screen or rotating 3D wheel to synchronize the output Outpu...

Страница 70: ...le 3 Tap Save As 4 Type a new name for the file 5 Tap Save Deleting a 3D file Delete a 3D file when it is no longer required 1 In the left navigation menu tap Image Settings 3D File Setup 2 In the 3D...

Страница 71: ...Hz Mapping channels Use the Channel Mapping tab to map the Digital Cinema Package DCP audio channels to the AES outputs Interop is the most common audio setting 1 In the left navigation menu tap Servi...

Страница 72: ...it Dolby Atmos settings when device settings change 1 Tap Service Setup Audio Setup 2 Tap the Dolby Atmos Configuration tab 3 Edit the Control IP and Input IP fields 4 To test Dolby Atmos connectivity...

Страница 73: ...ve projector Add a slave projector to display 3D or HDR content 1 In the left navigation menu tap Service Setup Multi Projector Setup 2 Tap New Slave Projector This option is available only when the M...

Страница 74: ...ive Disabling a slave projector Disable a slave projector when it is no longer required or when it is replaced by another projector 1 In the left navigation menu tap Service Setup Multi Projector Setu...

Страница 75: ...efinitions Available macro actions These are the macro actions that are available to control automated events Action Item Available Actions Description Automation Set Global Allows you to set a global...

Страница 76: ...ommands for the Christie ACT Command Description Buzzer Activates the buzzer for the specified time in milliseconds Button Simulates pressing or holding the ACT button Pulse Relay Sends a pulse to a s...

Страница 77: ...ified message If you need to control additional functions and a built in command is not available send a command string in a macro For example send this command to enable surround boost on the Dolby C...

Страница 78: ...action item to an existing macro Add an action item to a macro to have the projector perform an additional action when the macro runs 1 In the left navigation menu tap Automation Macro Editor 2 In the...

Страница 79: ...mation device Port The port used by the automation device to communicate with the projector Username The username used to access the automation device Password The password used to access the automati...

Страница 80: ...the theater 1 In the left navigation menu tap Automation My Auditorium Devices 2 In the left pane select an automation device 3 Tap Delete 4 To confirm the deletion tap Delete Creating a new playlist...

Страница 81: ...4 Complete the Name Source and Trigger Event fields 5 In the Macro Name list tap the macro that will run on trigger detection 6 Tap Add Editing existing global trigger settings Edit the settings of an...

Страница 82: ...vice 1 Import the device library 2 In the left navigation menu tap Automation Device Libraries 3 To the right of the device in the View Library column tap View Library Review the list of actions avail...

Страница 83: ...the location of the license 4 Select the license and tap Accept Enabling an enhancement After importing a license it must be enabled to activate the new functionality 1 Tap Service Setup Enhancements...

Страница 84: ...to the Management USB port on the projector communication board 3 Select a backup file and tap Export 4 Tap to move up through the file directory 5 Tap to create a new folder 6 In the Name field type...

Страница 85: ...the upgrade package that was last used 1 In the left navigation menu tap Service Setup System Upgrade 2 Tap Add New Package 3 Browse to the location of the upgrade package 4 Type a name for the upgra...

Страница 86: ...the left navigation menu tap Service Setup System Upgrade 2 In the list of packages tap an upgrade package 3 Tap Delete 4 To confirm the deletion tap Delete Restoring settings from a backup file Rest...

Страница 87: ...download the SM report a Tap Download SM Report b Browse to the location where you want to save the report file c Type a name for the report file in the Name field d Tap Accept Running the projector...

Страница 88: ...lowing certificates Projector Certificate SMS Certificate SM Certificate used by distributors to generate KDM keys Log Signer Certificate 3 Tap Download 4 In the Name field type a name for the certifi...

Страница 89: ...ed tools when handling servicing or cleaning electronic assemblies Always wear clean powder free latex gloves when handling optical components Inspecting ventilation Vents and louvers in the projector...

Страница 90: ...xceeds Underwriters Laboratories UL standard 609 50 Pollution Degree 2 and ISO Class 9 Standard for Office Environments Notice If not avoided the following could result in property damage Christie pro...

Страница 91: ...dled Caution If not avoided the following could result in minor or moderate injury Improper installation of the lamp can damage the projector Incorrect lamp power supply and igniter connections can da...

Страница 92: ...reading the lamp into the extension nut make sure the anode wire does not touch any projector metal such as the reflector or firewall d Tighten the extension nut screw e Move to step 13 12 For CDXL 19...

Страница 93: ...the air filter out and inspect it If the filter appears dirty and you cannot see through it replace it with a new paper filter or clean it on page 95 if it is a washable filter If the filter appears c...

Страница 94: ...clips on the top of the service panel down and out to remove the service panel 5 Loosen the two captive screws on the cap plate and then remove it Maintaining the projector CP2308 User Guide 94 020 1...

Страница 95: ...ters only Wet or damp filters can cause an electrical short and damage the product 1 Hold the filter on an angle under warm running water so the water flows through the filter in the opposite directio...

Страница 96: ...r a minimum of 15 minutes 3 Disconnect the projector from AC power or turn the circuit breaker off 4 Remove the lens surround 5 Install the lens cap and turn the lens clamp to the open position with a...

Страница 97: ...the lens surround 14 Remove the lens cap from the front of the lens Maintaining the projector CP2308 User Guide 97 020 102535 03 Rev 1 08 2018 Copyright 2018 Christie Digital Systems USA Inc All right...

Страница 98: ...althy the POWER LED is either green or red in all powered states A green LED indicates that the supply is healthy A red LED indicates a failed power supply If the POWER LED is green and additional LED...

Страница 99: ...d and the air filters are not blocked Listen for a clicking noise that indicates the ballast is attempting to strike the lamp If you do not hear a clicking noise there might be a problem with the ball...

Страница 100: ...ne if the power is consistent or if it varies Increase the lamp power Lamps that are near end of service may not operate reliably at a lower power setting A fold mirror or integrator rod misalignment...

Страница 101: ...tap Image Settings Source File Setup and verify the resolution and aspect ratio settings In the left navigation menu tap Image Settings Screen File Setup and verify the lens factor settings Inaccurate...

Страница 102: ...uch panel W x H x D 248 2 mm x 166 8 mm x 36 3 mm Power specifications Learn the power requirements for the projector AC input A Item Description Voltage range 200 240 VAC Line frequency 50 60 Hz nomi...

Страница 103: ...o 60 C 4 F to 140 F Humidity non condensing 0 to 95 Display specifications Learn the display specifications of the projector Panel resolution and refresh rate Pixel format H x V square pixels 2048 x 1...

Страница 104: ...0 006 y 0 351 0 006 Gamma Theater nominal 2 6 5 Control signal compatibility Learn the control signal compatibility for the projector Ethernet port Interface 10Base T IEEE 802 3 100BASE TX IEEE 802 3...

Страница 105: ...inuous current 1A GPO relay output rating 60V Output supply voltage 5VDS 200 mA 3D port Interface Proprietary 3D connector Connector 15 pin subminiature D female Bit rate 115 200 bps Flow control Soft...

Страница 106: ...B Power on custom cable Lamp specifications Learn the specifications of the lamp Type Xenon Short Arc Lamp Projectors typically force a 10 minute cool down period Ensure you do not re strike the lamp...

Страница 107: ...t accessories are available for the projector Standard sold with product Touch panel with interface cable User Manual with USB flash drive containing additional technical documentation Power Cord Lamp...

Страница 108: ...quipment Safety Part 1 General Requirements EN 60950 1 Electro magnetic compatibility Emissions FCC CFR47 Part 15 Subpart B Class A Unintentional Radiators CAN ICES 003 A NMB 003 A Information Technol...

Страница 109: ...electronic information products hazardous substances concentration limits GB T 26572 2011 and the applicable product marking requirement SJ T 11364 2014 International packaging recycling mark require...

Страница 110: ...ic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation an...

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