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Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications
Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-15
Radio Frequency
Identification (RFID) . . . . . . . 13-15
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Содержание Orlando 2013
Страница 6: ...Black plate 6 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 vi Introduction 2 NOTES ...
Страница 8: ...Black plate 2 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 1 2 In Brief Instrument Panel ...
Страница 28: ...Black plate 22 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 1 22 In Brief 2 NOTES ...
Страница 46: ...Black plate 18 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 2 18 Keys Doors and Windows 2 NOTES ...
Страница 142: ...Black plate 8 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 6 8 Lighting 2 NOTES ...
Страница 228: ...Black plate 48 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 9 48 Driving and Operating 2 NOTES ...
Страница 234: ...Black plate 6 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 10 6 Vehicle Care Engine Compartment Overview ...
Страница 314: ...Black plate 86 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 10 86 Vehicle Care 2 NOTES ...
Страница 319: ...Black plate 5 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 Service and Maintenance 11 5 ...
Страница 321: ...Black plate 7 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 Service and Maintenance 11 7 ...
Страница 333: ...Black plate 3 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 Technical Data 12 3 Engine Drive Belt Routing ...
Страница 334: ...Black plate 4 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 12 4 Technical Data 2 NOTES ...
Страница 350: ...Black plate 16 1 Chevrolet Orlando Owner Manual 2013 CRC 6 5 12 13 16 Customer Information 2 NOTES ...