Black plate (3,1)
Chevrolet Express Owner Manual - 2012 - crc - 11/11/11
Customer Information
13-3
STEP THREE
—
Canadian
Owners:
In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
Содержание Express 2012
Страница 6: ...Black plate 6 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 vi Introduction 2 NOTES ...
Страница 8: ...Black plate 2 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 1 2 In Brief Instrument Panel ...
Страница 28: ...Black plate 22 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 1 22 In Brief 2 NOTES ...
Страница 46: ...Black plate 18 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 2 18 Keys Doors and Windows 2 NOTES ...
Страница 106: ...Black plate 2 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 4 2 Storage 2 NOTES ...
Страница 152: ...Black plate 46 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 5 46 Instruments and Controls 2 NOTES ...
Страница 160: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 6 8 Lighting 2 NOTES ...
Страница 163: ...Black plate 3 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 Infotainment System 7 3 Operation AM FM Radio ...
Страница 196: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 8 8 Climate Controls 2 NOTES ...
Страница 348: ...Black plate 6 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 11 6 Service and Maintenance ...
Страница 350: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 11 8 Service and Maintenance ...