R
ETURNS
DMX-RT User Manual Rev. 3
R
ETURNS
In case you need to get support or return a product:
•
If you are located in the U.S., contact Chauvet World Headquarters.
•
If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
•
If you are located in Mexico, contact Chauvet Mexico.
•
If you are located in Benelux, contact Chauvet Europe BVBA.
•
If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See
for distributors outside the U.S., UK, Ireland, Mexico, or
Benelux.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your
distributor of record and follow their instructions on how to return Chauvet products to
them. Visit our website
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
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