Chatsworth Products 36720-701, Руководство пользователя

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CPI User Manual for Networked Electronic Access Control (EAC) October 2017 26
TROUBLESHOOTING GUIDE
Controller
cannot establish Link to another Controller:
• Verify that proper cable is used to interface
devices
, use a standard
Cat 5/6, 4-pair network cabinet with RJ45 connectors on both ends.
• Make sure the connectors are snapped in securely.
• Verify the integrity of the cable.
• If problem persists after a power cycle, the
device
unit must be
replaced.
No Ethernet Connection:
• Verify connection with a ping tool from any computer in the network.
• Check that the green LED in the
device
Ethernet port is lit.
• Check that the end connectors are snapped in place.
• Check the integrity of the cabling from the device’s Ethernet port to the
network switch/hub/router.
• Verify the port integrity of the network switch/hub/router.
• Verify via serial port that the network configurations for the
device
are
set properly.
• If the Ethernet communication problem persists after power cycling it,
replace the
controller
unit.
Lock issue
If lock status shows as “Not Configured” or “Lost Communication”
• Check the cable that is connecting the swinghandle to the CAN bus
module for continuity.
• Check the cable that is connecting the CAN bus module to the
controller
for continuity.
If lock status shows as “Unlocked”
• Check that the swinghandle is locked using the appropriate
mechanical key
• Check the cable that is connecting the swinghandle to the CAN bus
module for continuity.