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Limited Warranty
Limited Warranty for ChargePoint Home Electric Vehicle charging station
Our Promise
This Limited Warranty for ChargePoint Home Electric Vehicle charging station (“Warranty”)
applies to you, the original purchaser of a new CHARGEPOINT HOME charging station (the
“charging station”) from CHARGEPOINT solely for use by you at your residence. This warranty
is not transferrable and is valid for purchasers located in the U.S.A. and Canada only.
LIMITED THREE-YEAR PARTS EXCHANGE WARRANTY
: Subject to the exclusions from
Warranty coverage set forth below, CHARGEPOINT warrants that, when used under normal
operating conditions, your charging station will be free from any defects in materials or
workmanship for a period (the “Warranty Period”) of three (3) years from the date of original
purchase. If, during the Warranty Period, your charging station becomes defective in breach
of the Warranty, CHARGEPOINT will, upon written notice of the defect received during the
Warranty Period, either repair or replace, at CHARGEPOINT’s election, the charging station.
The Warranty covers both parts and factory labor necessary to repair your charging station,
but does not include any on-site labor costs related to un-installing or reinstalling the repaired
or replacement charging station.
Follow These Easy Steps to Obtain Warranty Service
1.
If at any time during the term of your Warranty you believe you have a defective
charging station, contact Customer Service at 1.888.758.4389 or
support@chargepoint.com and request a Return Material Authorization (“RMA”) number
from ChargePoint.
2.
In connection with your RMA request, you will be asked for each of the following:
•
A detailed description of the problems you are experiencing with the charging
station;
•
The model number and serial number of the charging station;
•
Proof of purchase; and
•
Shipping information.
3.
If ChargePoint determines that the defect appears to be covered by your Warranty and
your Warranty is still in effect you will be provided a Returned Material Authorization
number (RMA number) to reference when returning the defective charging station for
repair or replacement.
4.
Ship the defective charging station to CHARGEPOINT and reference the RMA number in
the shipping documentation. The charging station must be returned in its original
shipping container or in another shipping container designed to prevent damage to the
charging station.
5.
If your charging station is covered by your Warranty, CHARGEPOINT will either repair or
replace the defective charging station at no charge to you and ship the repaired or
replaced charging station back to you at CHARGEPOINT’s expense.
Important
1.
You are responsible for the proper installation and maintenance of the charging station
including the un-installing of any defective charging station and the installation of the
repaired or replacement charging station returned to you.