ShoreTel Quick Reference Guide
IP420
To Place an Internal Call:
Dial
3-digit
extension number
To Place an External Call:
Dial 9
+ Telephone number
To Retrieve Voicemail from outside of Office:
Dial the Main Number
Press #
Then enter your extension number
Enter your password followed by #
Adjust Ring and Listen Volume: Press
for Ring Volume and when using your Handset, Speakerphone or Headset
TO PLACE A CALL
1. Lift handset or press
HANDSFREE
2. Dial
9
+ the number for external calls
3. When finished, press
HANDSFREE
OR, hang up handset
TO PLACE AN INTERNAL CALL
1. Lift handset or press
HANDSFREE
2. Dial 3
-digit
extension
3. When finished, press
HANDSFREE
OR, hang up handset
TO ANSWER A CALL
1. Lift handset or Press
HANDSFREE
(Green light)
2. Hang up the Handset
..or..
Press
HANDSFREE
TO ANSWER AN ADDITIONAL CALL
1. Another call is Ringing
2. Press flashing
Call Appearance Key
to answer second call
(
FIRST
call is automatically put on hold)
SEND AN INCOMING CALL TO VOICEMAIL
Send a call directly to your Voicemail
1. Call is ringing, press
Voicemail
Button or press
#
2. Caller is sent directly to your Voicemail box
DIVERTING AN INCOMING CALL
Send a call to another location, without answering
1. Call is ringing
2. Press
Transfer
, enter extension number
HANDSFREE
Allows you to talk with out using handset
1. Press
HANDSFREE
,
(Button solid GREEN)
2. Press
Mute
Button
(Button turns RED)
3. To Un-Mute, press the
Mute
Button again
TRANSFER
1. You have a caller on the line
2. Press
Transfer Button
(caller is automatically put on hold)
3. Dial extension number (announce call privately)
4. Press
Transfer
Button
..or..
Hang Up
Note: press
to scroll and highlight Cancel and press the
Selector Button in the middle to Cancel the transfer.
CALLER ON HOLD
1. Press
Hold
, (extension line will start Flashing Green)
2. Press Flashing Green line to connect back with caller
Note: If you leave the call on hold too long, the system will
ring you a reminder tone in 10 seconds and then at one-minute
intervals.
AUTOMATIC HOLD
1. While on a call, hear Call Waiting Beep
2. Press Ringing Line (Flashing Green)
First
call is automatically placed on Hold
3. To return to call... Press Flashing Line
