Troubleshooting
Copyright © 2016 by Nextivity, Inc, U.S. Patents pending. All rights reserved. The
Nextivity and Cel-Fi logos are registered trademarks of Nextivity Inc. All other
trademarks or registered trademarks listed belong to their respective owners.
Designed by Nextivity Inc in California.
qsg_PRIMEX-16-1109
LED
ACTIVITY
TRY
No power
Check that the cable between the
Smart Signal Booster
and
Power
Supply
is installed properly (should
be finger-tight and not cross-
threaded).
Make sure the
Power Supply
is
plugged into a working outlet.
Possible:
• Setup in progress
• Maintenance Cycle in progress
• Software Update in progress
Wait until action completes. May
take up to 30 minutes depending
on cellular service quality.
• Setup has completed
and Cel-Fi is boosting!
Nothing to do. Cel-Fi is operating
normally.
• Phone service is bad.
• Setup has completed
but cell phone is not
seeing better signal.
Restart phone, and make sure Data
and 3G/4G services are enabled in
the phone setup menu.
If this does not work, our phone and
booster may not be compatible.
Contact your Operator to discuss
phone—network compatibility.
The following conditions will
cause the STATUS INDICATOR
to blink:
(E1 error)
No Signal
(E5 error)
Registration Required
(E7 error)
Disabled by the
Network
(E8 error)
Incoming Signal Too
Strong
Too Close
—The
Prime X Smart
Signal Booster
and the
Service
Antenna
are too close together.
The
WAVE App
will specify the
error number.
Move the
Smart Signal Booster
to a new location with a stronger
cellular signal, and restart unit by
unplugging the Power Supply, and
plugging it back in.
Ensure sufficient separation/
isolation between Smart Signal
Booster and Service antenna.
Relocate either as needed.
If your Operator requires device
registration, please follow the
instructions included with the
Cel-Fi PRIME.
The following conditions will
cause the STATUS INDICATOR
to display solid
red
.
(E4 error)
Overheating
(E6 error)
Hardware error
(E12 error)
Self test failed
The
WAVE App
will specify the
error number.
A restart (unplug, and plug back in)
may clear the error.
If the system has overheated, it will
restart automatically when it cools.
Moving the
Smart Signal Booster
to a cooler location may help, if
overheating is an issue.
Use the
WAVE App
to reload
system software.
If none of the above solves the
problem, contact your supplier or
Operator Customer Support.
For more information about WAVE, and software,
go to:
www.c
el-fi.com/wave
Flashing
Blue Light
No Light
Flashing
Red Light
Solid
Blue Light
Solid
Red Light
Quick Start Guide
•
Quick Start Guide
•
Smart Signal Booster
•
Bias Tee
•
Power Supply
•
Mounting Equipment
Box Contents:
The
Smart Signal Booster
should be mounted to the wall in
the location with the strongest signal.
Smart Signal Booster
Service Antenna
(
not included)
Connection Cable
(cable not included)
Connection Cable
(cable not included)
AC Power
Adaptor
(included)
Bias Tee
Cel-Fi PRIME X
with Bias Tee